Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Twickenham branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Twickenham.
- The branch does not have its own car park.
- There are no parking facilities available at the branch.
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On Street Parking
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- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Approach
- The surface of the approach is stone/concrete tiles/paving slabs.
- There is step-free access on the approach.
Outside Access
- This information is for the entrance located to the left of the building.
- There is external signage.
- There is step-free access at this entrance.
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Entrance
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- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- This entrance may be locked but a member of staff will unlock it to allow entry.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 79cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
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- There is a 3cm high threshold in front of the entrance.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet and laminate.
- There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are low to moderate.
- There is a waiting area available in the branch.
- There is sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; sofas.
Meeting Room
- The Meeting Room is located to the rear of the branch.
- Clear signage for the room is not visible from the entrance.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
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Access into the Room
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- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- A height adjustable desk is not available.
- The distance between the floor and the underside of the desk is 62cm.
- There is sufficient space for a wheelchair user to turn within the room.
- There is a/are chair(s) with armrests on both sides within the room.
- There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a plain background.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.