Access Guide
Alternative Services
- This branch and the business is committed to making the services they offer accessible to all customers.
- As well as in-person appointments at their office, they can adapt to your needs and requirements by using phone calls, email or video calls – whichever works best for you and your circumstances.
- If you’d rather see them face-to-face in your own home, they can always accommodate that too.
- In each branch a portable hearing loop is available on request with 48 hours notice.
- To find out more or if you have any further questions, please contact your local branch.
Branch Information
- For contact details, opening times, and services available in this branch, please click here to visit the Hamptons Whetstone branch page on their website (opens in a new tab).
- This branch is located in/on a main shopping street/area.
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Help and Assistance
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- There is not a colleague trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Oakleigh Park.
- The nearest underground tube station is Totteridge and Whetstone.
- The branch does not have its own car park.
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On Street Parking
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- Standard on street parking is available (within approximately 50m of the branch).
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Public Car Parks
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- Public parking is not available within approximately 200m of the branch.
Approach (From Chandos Avenue and High Road)
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access
- This information is for the entrance located on the corner of Chandos Avenue and High Road.
- There is external signage.
- There is ramped/sloped and stepped access at this entrance.
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Entrance
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- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 120cm (3ft 11in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 102cm.
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Step(s)
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- The step(s) is/are located at the entrance door.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
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Comments
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- The step at the entrance ranges from 13cm to 6cm high.
Inside the Branch
- There is step-free access throughout the branch.
- The type of flooring in the branch is carpet and laminate.
- The lighting levels are good.
- There is a waiting area available in the branch.
- There is not sufficient space for a wheelchair user to use the seating area.
- Seating in the branch includes; armchairs and sofas.
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Comments
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- There is a table used for customer interactions, the surface height is 41cm.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for customer use.
Standard Toilet(s)
- Standard toilet facilities are not available.