Access Guide
Overview
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About
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- Facilities available in the venue include: a toilet with adaptations.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Anchor Retail Park.
- View information on Anchor Retail Park Car Park (opens new tab).
- The nearest train station is Hartlepool Station.
- This station has step-free access.
- The nearest bus station is Hartlepool Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas, this may include the use of a lift.
- There are no doors along circulation routes.
- Access throughout may include pillars and moveable physical obstructions.
- The first floor can be accessed via a platform lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a British Sign Language interpreter on duty.
- The alternative formats documents can be provided in include: Braille (on request), large print (on request) and audio (on request).
- There is a water bowl available for assistance dogs.
- Related Access Guides View
Parking
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Public Parking
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- There is a public car park located at the front of the store.
- The name of the car park is Anchor Retail Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Shop
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Access to the Shop
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- The most accessible route has a very easy slope.
- There are no doors to open along the most accessible route.
- This route has bollards.
- There is step-free access via a very easy slope into the shop.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 151cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 143cm.
- The doors have a low colour contrast.
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Shop
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- There is step-free level access throughout all areas, this includes use of a lift.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars, additional stock, advertising boards and advertising displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving.
- There may be background noise.
- There is product and overhead aisle signage.
- Signage is clearly visible with high contrasting colours.
- Seating available for customers includes: chairs without armrests and high stools.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located to the right after entering the store.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 105cm.
- There is a lowered section at the counter.
- The height of the lowered section is 80cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 105cm.
- The payment machine is moveable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is also a repair and support counter which was surveyed.
- The counter is located to the far right after entering.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 105cm.
- There is not a lowered section at the counter.
- The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 105cm.
- The payment machine is moveable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.