You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include the main council hub, with customer services points, cash payment counter, online services access and council chambers.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 255cm x 480cm (8ft 4in x 15ft 9in).
  • The nearest Blue Badge bay is 240m (262yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 244m (266yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • To access the civic centre from the car parking spaces you will need to go around the building.
  • This involves some steeps slopes.
  • There is a public car park adjacent to the Middleton Grange Shopping Centre which can be used.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 148cm.
• Ramp/Slope View
  • The ramp/slope is located leading from Victoria Road to the building entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 110cm (3ft 7in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located leading from Victoria Road to the building entrance.
  • There is/are 16 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 1m (3ft 3in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

Collapse all Expand all

• Comments View
  • The hearing loop is available within the private interview rooms.

You are on Service Points. Skip to the next section.

Service Points

• The Civic Hall has 7 customer service points, and 7 private interview rooms.
• The service points and interview rooms are located ahead as you enter the building.
• The height of the desk at the customer service points is 69cm.
• Chairs are available.
• The chairs have armrests.
• The private interview rooms are accessed by a single door.
• The door opens away from you (push).
• The door is heavy.
• The door opening width is 86cm.
• There is a desk in the private interview rooms.
• The height of the desk is 72cm.
• There are chairs available.
• The chairs have armrests.

You are on Counter (Cash Payments). Skip to the next section.

Counter (Cash Payments)

• The counter is 20m (21yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 108cm (3ft 7in).
• There is a lowered section.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

Collapse all Expand all

• Comments View
  • There are credit/debit card readers at this counter.
  • The credit/debit card readers are not fixed in place.

You are on Council Chambers. Skip to the next section.

Council Chambers

• The council chambers are located through the double doors to the rear of the reception desk.
• The doors are normally locked but can be unlocked for meetings.
• There is level access to the council chambers.
• There is ample room for a wheelchair to manoeuvre.
• There is tiered seating for members of the public within the council chambers.
• The higher tiers are access via medium height steps without handrails.
• The steps are clearly marked.
• There is not a designated space for a wheelchair, however space can be made at the front of the tiered seating.
• A fixed hearing loop is available within the council chambers.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, written text, Braille and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
  • This accessible toilet is located to the far right as you enter the building.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 150cm x 219cm (4ft 11in x 7ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 79cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 112cm (3ft 8in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 96cm (3ft 2in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.