You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a War museum with cafe and displays of military equipment covering several decades.
• Services / facilities within the grounds include various pieces of military equipment and displays, a picnic area and a memorial garden area.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Moor Terrace.
  • The car park is located on Moor Terrace.
  • There is not a/are not Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the museum.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 85cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 71cm.
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the museum site, on the right hand side as you face the museum site.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 360cm.
• Comments View
  • This entrance is normally locked but can be opened on request to provide access.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the cafe area.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• The availability of tactile signage does not depend on exhibition.
• Braille signage for exhibits is not available.
• The availability of Braille signage does not depend on exhibition.
• Touch tours are available.
• The availability of touch tours does not depend on exhibition.
• Video tours are not available.
• There is not a hearing assistance system.
• Concessions are available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, speak to a member of staff on arrival.

Collapse all Expand all

• Comments View
  • Guided tours can be arranged on request.
  • Guided tours can be pre-booked or arranged on arrival.
  • Pre-booking is advised.

You are on Picnic Area. Skip to the next section.

Picnic Area

• The museum has a picnic area.
• The picnic area is located to the left as you enter the museum through the accessible entrance.
• The picnic area is accessed by 4 steps.
• 3 of the steps are deep, the first step is shallow.
• The steps do not have handrails or tactile paving.
• The picnic area has 3 picnic tables.
• The seating is fixed to the picnic tables.
• The surface of the picnic area is grass.

You are on Entrance (Poppy's Café). Skip to the next section.

Entrance (Poppy's Café)

• This information is for the entrance located at the front of Poppy's Café counter area.

Collapse all Expand all

• Entrance View
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 94cm.
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (Poppy's Café). Skip to the next section.

Eating and Drinking (Poppy's Café)

• The following information is for the café.
• The café is located to the front left of the venue.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Poppy's café entrance.
• The distance between the floor and the lowest table is 63cm (2ft 1in).
• The distance between the floor and the highest table is 76cm (2ft 6in).
• The standard height for tables is 6scm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

Collapse all Expand all

• Comments View
  • Some of the tables are picnic tables that do not have adaptations for a wheelchair user and tables are in booths.
    
  • Booths are accessed via a shallow step but there is a larger booth with a slight ramp to enter and this booth has a threshold.

You are on Counter (Gift Shop). Skip to the next section.

Counter (Gift Shop)

• The counter is 12m (13yd 4in) from the accessible entrance.
• There is not level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 92cm (3ft).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are moderate to good.

You are on Parks and Gardens (Memorial Garden). Skip to the next section.

Parks and Gardens (Memorial Garden)

• The park or garden does have footpaths.
• The path(s) has a / have compact earth and tarmac surface(s).
• The majority of the path(s) is / are wide enough for wheelchair users.
• There are slight slopes on the paths.
• There are bench seats situated along the paths for people to rest.

Collapse all Expand all

• Comments View
  • The memorial garden is located at the rear of the museum site.

You are on Level Change (Trench Exhibit). Skip to the next section.

Level Change (Trench Exhibit)

• There is a ramp/slope to access this area/service.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 79cm (2ft 7in).

You are on Level Change (Armory). Skip to the next section.

Level Change (Armory)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located within the museum site, leading into the Armory Exhibit.
• There is/are 2 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

You are on Level Change (Artillery Display). Skip to the next section.

Level Change (Artillery Display)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located within the main grounds of the museum site, leading into the Artillery Display.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Level Change (Artillery Command Post). Skip to the next section.

Level Change (Artillery Command Post)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the main grounds of the museum site, leading to the Artillery Command Post.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).

You are on Level Change (Six Inch Battery). Skip to the next section.

Level Change (Six Inch Battery)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the main museum grounds, leading to the six inch battery.
• There is/are 10 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

Collapse all Expand all

• Comments View
  • The steps are split into two sets of steps.
  • The first set of steps does not have handrails.
  • The second set of steps has handrails on both sides.

You are on Level Change (Memorial Garden). Skip to the next section.

Level Change (Memorial Garden)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the rear of the museum site, leading to the memorial garden.
• There is/are 4 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.

You are on Level Change (4.5 Inch Battery). Skip to the next section.

Level Change (4.5 Inch Battery)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the rear of the museum site leading to the 4.5 inch battery.
• There is/are 7 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

Collapse all Expand all

• Comments View
  • There are two sets of steps to access this area.
  • The two sets of steps have handrails on alternate sides.
  • There are a further 7 medium height steps leading to the battery. However at the time of the survey this area was sealed off.

You are on Level Change (Magazine and Trench). Skip to the next section.

Level Change (Magazine and Trench)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the main museum site, leading down to the Magazine and Trench exhibits.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

Collapse all Expand all

• Comments View
  • There is a further shallow step in the doorway leading to the Magazine and Trench exhibits.

You are on Level Change (Accessible and Standard Toilets). Skip to the next section.

Level Change (Accessible and Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the toilet block entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the accessible entrance.
  • This accessible toilet is located within the toilet block, ahead and to the left as you enter the museum site through the accessible entrance.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 125cm (4ft 1in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 90cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 107cm (3ft 6in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead and to the left as you enter the main museum site through the accessible entrance.
  • The female and male toilets are approximately 13m (14yd 8in) from the accessible entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the grass areas outside of the museum.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.