You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Cafes, fast food, independent retails stores, charity shops, chain stores.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 17:30.
• Sunday 10:00 - 16:00.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool Train Station.

You are on Parking (Multi Storey). Skip to the next section.

Parking (Multi Storey)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking is free only on Sundays.
  • The car park is located just off Stockton Street on the south side of the shopping centre.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 600cm (11ft 6in x 19ft 8in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the the multi storey car park lift.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the the multi storey car park lift.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
• Comments View
  • Blue Badge parking bays are located on level 1.

You are on Level Change (Multi Storey Car Park Level 2 and 4). Skip to the next section.

Level Change (Multi Storey Car Park Level 2 and 4)

• There is a ramp/slope located left as you exit the lift entrance.
• The ramp/slope is used to access Levels 1, 2, 3 and 4.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Parking (Open Market Car Park). Skip to the next section.

Parking (Open Market Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located off Victoria Road, north east of the shopping mall.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 600cm (11ft 6in x 19ft 8in).
  • The nearest Blue Badge bay is 40m (43yd 2ft) from the Market Wall entrance.
  • The furthest Blue Badge bay is 42m (45yd 2ft) from the Market Wall entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Eastside Car Park). Skip to the next section.

Parking (Eastside Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking is free only on Sundays.
  • The car park is located just off Stockton Street, east of the Shopping Mall.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 10 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
  • The nearest Blue Badge bay is 21m (22yd 2ft) from the the east mall entrance.
  • The furthest Blue Badge bay is 36m (39yd 1ft) from the the east mall entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Park Road Car Park). Skip to the next section.

Parking (Park Road Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Parking is free only on Sundays.
  • The car park is located just off Park Road, south west of the shopping mall.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 593cm (11ft 10in x 19ft 5in).
  • The nearest Blue Badge bay is 27m (29yd 1ft) from the the Park Road entrance.
  • The furthest Blue Badge bay is 47m (51yd 1ft) from the Park Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Basement Car Park). Skip to the next section.

Parking (Basement Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • This car park is free only on Sundays.
  • The car park is located Underneath the shopping mall.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 9 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 490cm x 460cm (16ft 1in x 15ft 1in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the the basement car park entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the the Basement car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 190cm (6ft 3in).
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the basement car park entrance.

You are on Outside Access (Victoria Road Entrance). Skip to the next section.

Outside Access (Victoria Road Entrance)

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• Entrance View
  • This information is for the entrance located on Victoria Road.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
• Ramp/Slope View
  • The ramp/slope is located at the front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Princess Anne Walk Entrance). Skip to the next section.

Outside Access (Princess Anne Walk Entrance)

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• Entrance View
  • This information is for the entrance located just off Victoria Road.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 81cm.
• Ramp/Slope View
  • The ramp/slope is located just in front of the entrance leading from Victoria Road.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Step(s) View
  • The step(s) is/are located to the right as you face the entrance externally.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • On exit there is a push button.
  • The height of the push button is 110cm.

You are on Outside Access (East Mall Entrance). Skip to the next section.

Outside Access (East Mall Entrance)

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• Entrance View
  • This information is for the entrance located on Stockton Road.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.

You are on Outside Access (Basement Car Park Entrance). Skip to the next section.

Outside Access (Basement Car Park Entrance)

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• Entrance View
  • This information is for the entrance located in the basement car park.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 145cm.
• Ramp/Slope View
  • The ramp/slope is located to the right as you enter through the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Outside Access (Park Road Entrance). Skip to the next section.

Outside Access (Park Road Entrance)

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• Entrance View
  • This information is for the entrance located just off Park Road.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance from Park Road.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • There is a push pad on exit.
  • The height of the push pad is approximately 110cm.

You are on Outside Access (Victory Park Walk Entrance). Skip to the next section.

Outside Access (Victory Park Walk Entrance)

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• Entrance View
  • This information is for the entrance located just off Victory Square.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 15 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • There is a push button on exit.
  • The height of the push button is 110cm.

You are on Outside Access (Market Walk Entrance). Skip to the next section.

Outside Access (Market Walk Entrance)

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• Entrance View
  • This information is for the entrance located on the West side of the shopping mall, leading to the upper level.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located on route towards the shopping mall entrance, from the Open Market car park.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are in the centre.
• Comments View
  • The steep ramp may be avoided if the user takes the slight ramp from Victory Square and continues the route around the shopping mall to the entrance.
  • There is a second slight ramp with handrails in the centre.

You are on Outside Access (York Place Entrance). Skip to the next section.

Outside Access (York Place Entrance)

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• Entrance View
  • This information is for the entrance located off York Road.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.

You are on Level Change (Approach From York Road). Skip to the next section.

Level Change (Approach From York Road)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from York Road to the York Place entrance.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp/slope gradient is slight.

You are on Level Change (North Mall). Skip to the next section.

Level Change (North Mall)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located north of the shopping mall.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the shopping mall.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Other Floors (York Place). Skip to the next section.

Other Floors (York Place)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.

You are on Other Floors (Multi Storey Car Park). Skip to the next section.

Other Floors (Multi Storey Car Park)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Other Floors (Central Square). Skip to the next section.

Other Floors (Central Square)

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.
• Comments View
  • The escalators only go up.

You are on Lift (Multi Storey Car Park). Skip to the next section.

Lift (Multi Storey Car Park)

• There is a lift for public use.
• The lift is located in the multi storey car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 3.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 150m (164yd 2in) from the Princess Anne Walk entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 170cm (6ft 7in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • The other lifts next to this were out of order at the time of survey.

You are on Lift (York Place). Skip to the next section.

Lift (York Place)

• There is a lift for public use.
• The lift is located to the left ahead as you enter through the York Place entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 10m (10yd 2ft) from the York Place entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 175cm x 190cm (5ft 9in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Central Square). Skip to the next section.

Lift (Central Square)

• There is a lift for public use.

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• Comments View
  • This lift was out of service at the time of survey.

You are on Toilet with Adaptations (South Mall - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (South Mall - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 170m (185yd 2ft) from the Princess Anne Walk entrance.
  • This accessible toilet is located on the ground floor to the far left of the shopping mall as you enter through Princess Anne Walk.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 144cm x 180cm (4ft 9in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 73cm (2ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 66cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Toilet with Adaptations (West Mall - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (West Mall - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 129m (141yd 3in) from the Princess Ann Walk entrance.
  • This accessible toilet is located on the ground floor to the far right as you enter through the Princess Anne entrance.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 184cm x 201cm (6ft x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 125cm (4ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 60cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (South Mall). Skip to the next section.

Standard Toilet(s) (South Mall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the ground floor to the far left of the shopping mall as you enter through Princess Anne Walk entrance.
  • The female toilet(s) is/are approximately 170m (185yd 2ft) from the Princess Anne Walk entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the ground floor to the far left of the shopping mall as you enter through Princess Anne Walk entrance.
  • The male toilet(s) is/are approximately 167m (182yd 1ft) from the Princess Anne Walk entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female toilets.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s) (West Mall). Skip to the next section.

Standard Toilet(s) (West Mall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the ground floor to the far right of the shopping mall as you enter through Princess Ann Walk entrance.
  • The female toilet(s) is/are approximately 130m (142yd 6in) from the Princess Anne Walk.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the ground floor to the far right of the shopping mall as you enter through Princess Ann Walk entrance.
  • The male toilet(s) is/are approximately 133m (145yd 1ft) from the Princess Anne Walk.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Standard Toilet(s) (Family Toilet). Skip to the next section.

Standard Toilet(s) (Family Toilet)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor of the far left of the shopping mall, inside the multi storey car park lift area.
  • The female and male toilets are approximately 150m (164yd 2in) from the Princess Anne Walk entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Access to Standard Shared Toilet(s) View
  • Lighting levels in the shared toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There is a keycode required to use this toilet.

You are on Parent and Baby Room (West Mall). Skip to the next section.

Parent and Baby Room (West Mall)

• There is a parent and baby room for public use.
• The parent and baby room is located on the ground floor where the West Mall toilets are located.
• The parent and baby room is approximately 115m from the from the Princess Anne Walk entrance.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • There is a code to access this baby changing facility.
  • The code can be gained from a member of staff in the management suite or janitors.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are not available.