Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is High Point Retail Park.
- View information on High Point Retail Park Car Park (opens new tab).
- The nearest train station is Hartlepool Station.
- This station has step-free access.
- The nearest bus station is Hartlepool Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
Parking
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Public Parking
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- There is a public car park located outside the store.
- The name of the car park is High Point Retail Park Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Shop
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Access to the Shop
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- The most accessible route has a very easy slope.
- There are no doors to open along the most accessible route.
- This route has bollards.
- There is step-free level access into the shop.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 179cm.
- The doors have a medium colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, additional stock and advertising displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
- Some flooring is shiny.
- There may be background noise.
- There is product and overhead aisle signage.
- Signage is clearly visible with high contrasting colours.
- Seating available for customers includes: chairs without armrests.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located on the right after entering.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 75cm.
- There is not a lowered section at the counter.
- The counter has a television which may affect the ability of someone to lip read.
- The card payment machine is at a height of 108cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is also an advice payment counter which was surveyed.
- The payment counter is located to the left of the main payment counter.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 100cm.
- There is a lowered section at the counter.
- The height of the lowered section is 75cm.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.