Access Guide
Overview
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About
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- There are no toilet facilities.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Colwyn Road Car Park.
- View information on Colwyn Road Car Park (opens new tab).
- There is on-street standard parking.
- The nearest train station is Hartlepool train station.
- This station has step-free access.
- The nearest bus station is Hartlepool Interchange.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and moveable physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- On-street standard parking is available.
- There is a public car park located on Colwyn Road.
- The name of the car park is Colwyn Road Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Shop
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Access to the Shop
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- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free access via ramp into the shop.
- The ramp has a steep gradient.
- There are not any level resting areas along the ramp.
- The ramp is between 75cm and 150cm wide.
- There are no handrails for the ramp.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 89cm.
- There is a small lip on the threshold of the opening.
- The door has a medium colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- Some aisles did have obstructions at the time of the survey, these included: additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
- There may be background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey.
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Payment Counters and Checkouts
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- The payment counter is located on the right as you enter the shop.
- Signage is not provided for the counter.
- The height of the counter is 101cm.
- There is a lowered section at the counter.
- The height of the lowered section is 76cm.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 110cm.
- The payment machine is moveable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.