You are on Overview (Oak House). Skip to the next section.

Overview (Oak House)

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• About View
  • This is a mental health rehabilitation ward.
• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest train station is Hereford.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab).
• Getting In and Around View
  • There is stepped access at the most accessible entrance.
  • The following areas have stepped access: All floors and the dining area.
  • Access throughout may include manual doors, doors permanently held open, narrow walkways and narrow openings.
  • The basement, ground floor, first floor and second floor can be accessed via stairs.
  • There is not a toilet with adaptations available.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities (Oak House). Skip to the next section.

Toilet and Changing Facilities (Oak House)

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• Toilet Facilities View
  • The male and female step-free standard toilet facilities are located on the ground floor and basement corridors.
  • The female step-free standard toilet facilities are located on the second floor.
  • The male step-free standard toilet facilities are located on the first floor.
• Washroom and Shower Facilities View
  • Standard washroom facilities are located on the first and second floor.
  • Standard shower facilities are located on each floor.

You are on Parking (Oak House). Skip to the next section.

Parking (Oak House)

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• Car Park View
  • The car park is located at the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Gate). Skip to the next section.

Entrance (Gate)

• This entrance is located at the front of the car park.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a steep gradient.
• There is an intercom at a height of 136cm.
• There is a single manual gate at this entrance.
• The gate opens away from you.
• The gate requires effort to open.
• The width of the opening is 95cm.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 106cm.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the rear of the building .
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 10 steps with a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is between 30cm and 45cm.
• There is a bell at a height of 138cm.
• The height of the hand sanitiser is 113cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 102cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 120cm.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 70cm.
• The second door has a high visual contrast.
• There is step-free level access as you enter.

You are on Getting Around (Oak House). Skip to the next section.

Getting Around (Oak House)

• The following areas have stepped access: all floors and the dining room.
• Access throughout may include manual doors, doors permanently held open, narrow walkways and narrow openings.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Seating available in the walkways includes: chairs with armrests and chairs without armrests.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lounge (Lounge 1). Skip to the next section.

Lounge (Lounge 1)

• The lounge is located on the right when entering the building.
• There is step-free level access into the lounge.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 77cm.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Seating available in the lounge includes: chairs with armrests, armchairs and sofas.
• Furniture available in the lounge includes: coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is a TV with subtitles.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lounge (Lounge 2). Skip to the next section.

Lounge (Lounge 2)

• The lounge is located on the left when entering the building.
• There is step-free level access into the lounge.
• There is a single manual door with a high visual contrast.
• The door is permanently held open.
• The width of the opening is 77cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Seating available in the lounge includes: chairs with armrests, armchairs and sofas.
• Furniture available in the lounge includes: coffee tables.
• Some tables are fixed.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is a TV with subtitles.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Kitchen (Oak House). Skip to the next section.

Kitchen (Oak House)

• The kitchen is located to the rear of the ground floor.
• There is step-free level access into the kitchen.
• There is a single manual door with a high visual contrast.
• The door requires effort to open.
• The door is permanently held open.
• The width of the opening is 67cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 93cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The hob is 91cm from the floor.
• The oven is at a suitable height for a wheelchair user.
• The sink is 92cm from the floor.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge, a freezer, a dishwasher, a microwave, a kettle and a toaster.
• The following machines are at a suitable height for a wheelchair user: dishwasher.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Dining Room (Oak House). Skip to the next section.

Dining Room (Oak House)

• The dining room is located at the rear of the kitchen.
• There is step-free level access into the dining room.
• There is a single manual door with a low visual contrast.
• The door is permanently held open.
• The width of the opening is 66cm.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Ground Floor to Basement ). Skip to the next section.

Stairs (Ground Floor to Basement )

• The stairs surveyed are located to the rear left of the building.
• The ground floor and basement can be accessed by these stairs.
• There are 13 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Ground to First Floor, Bedroom 4 and Clinic). Skip to the next section.

Stairs (Ground to First Floor, Bedroom 4 and Clinic)

• The stairs surveyed are located at the rear of the ground floor.
• The ground and first floor can be accessed by these stairs.
• There are 13 steps between floors.
• The steps are clearly marked and have a handrail on the left going up.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Ground, First and Second Floor). Skip to the next section.

Stairs (Ground, First and Second Floor)

• The stairs surveyed are located ahead when entering the main entrance.
• The ground, first and second floor can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are clearly marked and have a handrail on the right going up.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Gym (Activity Room). Skip to the next section.

Gym (Activity Room)

• The gym is located on the basement floor.
• There is step-free level access into the gym.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 77cm.
• There is step-free level access throughout.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is staffed when open.
• The walls and floor have a high visual contrast.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Consultation / Medical Room (Clinic). Skip to the next section.

Consultation / Medical Room (Clinic)

• There is 1 consultation/medical room available.
• The room surveyed was; Clinic .
• The room is located on the first floor of the building.
• The most accessible route to the room has steps, narrow walkways and narrow openings.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door is easy to open.
• The width of the opening is 70cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• The furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard Bedroom (First Floor - Bedroom 2). Skip to the next section.

Standard Bedroom (First Floor - Bedroom 2)

• The bedroom surveyed is located on the first floor.
• The distance from the stairs is 6m.
• The most accessible route to the bedroom has steps, doors permanently held open, narrow walkways and narrow openings.
• There is step-free level access into the bedroom.
• There is written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 78cm.
• The bedroom has a single bed.
• The top of the mattress is 49cm from the floor.
• The following is available in this bedroom: an armchair and bedside plug sockets.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard Bathroom (First Floor - Male). Skip to the next section.

Standard Bathroom (First Floor - Male)

• The bathroom surveyed is located on the first floor.
• The distance from the Ground to First Floor, Bedroom 4 and Clinic stairs is 5m.
• The most accessible route to the bathroom has steps, narrow walkways and narrow openings.
• There is step-free level access into the bathroom.
• The bathroom door opens inwards and has a low visual contrast.
• The door is easy to open.
• The width of the door opening is 55cm.
• Internally the door has a low visual contrast.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder available.
• The wash basin has a twist/turn tap.
• The toilet roll holder has a high visual contrast.
• The soap dispenser has a high visual contrast.
• The towel dispenser has a high visual contrast.
• Additional features include: a mirror.
• The bathroom has a pedal bin.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The bathroom has a shower cubicle.
• There is a fixed height shower head.
• The shower controls are twist turn mixer.
• There is no shower seat.

You are on Standard Bathroom (Second Floor - Female). Skip to the next section.

Standard Bathroom (Second Floor - Female)

• The bathroom surveyed is located on the second floor.
• The distance from the stairs is 6m.
• The most accessible route to the bathroom has steps, narrow walkways and narrow openings.
• There is step-free level access into the bathroom.
• The bathroom door opens outwards and has a high visual contrast.
• The door is easy to open.
• The width of the door opening is 70cm.
• Internally the door has a high visual contrast.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
• The wash basin has a twist/turn tap.
• The toilet roll holder has a low visual contrast.
• The soap dispenser has a medium visual contrast.
• The towel dispenser has a low visual contrast.
• Additional features include: a mirror.
• The bathroom has a waste bin.
• The walls and floor have a high visual contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The bathroom has a standard bath.
• The bath controls are twist/turn.

You are on Standard Toilet Facilities (Ground Floor). Skip to the next section.

Standard Toilet Facilities (Ground Floor)

• The male and female standard toilet facilities were surveyed.
• The toilets are located on the ground floor, to the right from the Main Entrance.
• The distance from the Main Entrance is 9m.
• The most accessible route has step-free level access, doors permanently held open and narrow walkways.
• There is step-free level access into the toilet.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door is easy to open.
• The width of the door opening is 63cm.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
• The wash basin has a twist/turn tap.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.