You are on Summary. Skip to the next section.

Summary

• This is a rehabilitation service.
• Services within the building include: accommodation for up to 10 patients.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Oak House is located west of Hereford city centre, on Barton Street, north of the River Wye. Barton street is accessed via the main A49 Victoria Street through route.
  • Oak House has limited on site parking, on a sloping location. There are no public car parks close by, and on street parking is restricted to residents with permits only.
• By Bus View
  • The nearest bus stop is on Bridge Street (200 metres away) served by buses on the 23, 33, and 36 routes.
• By Train View
  • The nearest train station is Hereford Station, 1.2 miles away.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print on request and different languages on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the rear of the venue.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
• Comments View
  • Nearby on-street parking is by resident permit only.

You are on Entrance (Gate - Car Park to Grounds). Skip to the next section.

Entrance (Gate - Car Park to Grounds)

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• Entrance Details View
  • This information is for the entrance located at the side of the venue.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 137cm (4ft 6in).
  • There is an intercom.
  • The height of the intercom is 137cm (4ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 100cm (3ft 3in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 95cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located from the car park and leading to the gate.
  • The ramp/slope gradient is steep.

You are on Outside Access (Main Entrance - Rear). Skip to the next section.

Outside Access (Main Entrance - Rear)

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• Entrance Details View
  • This information is for the entrance located at the rear of the venue.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 138cm (4ft 6in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 114cm (3ft 9in).
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Step Details View
  • The step(s) is/are located in front of the main entrance.
  • There is/are 11 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).

You are on Other Floors (Accommodation). Skip to the next section.

Other Floors (Accommodation)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are all accommodation.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is not step free access throughout the building.
  • There is/are 2 clearly marked step(s), with no handrails, for access to the dinning room from the kitchen.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is vinyl.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is not provided in corridors.
  • There is good colour contrast between the walls and floor in the majority of corridors.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Inpatient Accommodation. Skip to the next section.

Inpatient Accommodation

• 10 residential rooms.
• The inpatient accommodation surveyed was Bedroom 8.
• The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• The colour contrast between the external door and wall is good.
• The colour contrast between the internal door and wall is good.
• There is step free access into the room(s).
• The door(s) open(s) away from you (push).
• The door may be difficult for some to open.
• The door(s) for the room is/are not push pad activated.
• The door opening width for the flat/room surveyed is 75cm+.
• The door(s) is/are single width.
• The flat/room surveyed did not have an accessible bathroom.
• Furniture and features in this room include; a bed, a wash basin, a chest of drawers, a table, an armchair, a whiteboard and a mirror.
• The furniture is moveable in this room.
• There is room for a wheelchair user to manoeuvre in the flat/room surveyed.
• The wash basin tap type is twist/turn.
• Mirrors are not placed at a lower level or at an angle for ease of use.
• The height of the bed is 53cm (1ft 9in).
• The type of flooring in the flat/room surveyed is vinyl/laminate.
• The colour contrast between the walls and floor in the flat/room surveyed is fair.
• The alarms button(s) is/are located to the right of the door (when exiting).
• The emergency alarm button(s) are not between 80cm and 100cm from floor level.
• Electric sockets are not between 40cm and 100cm (4ft) from floor level.
• Light switches are not between 75cm and 120cm (4ft) from floor level.

You are on Room / Area (Kitchen). Skip to the next section.

Room / Area (Kitchen)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; the Kitchen.
• The room / area is approximately 12m from the main entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 69cm (2ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a chair.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

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• Comments View
  • The work surface is at a height of 92cm from the floor.
  • There are leaver mix taps.

You are on Room(s) (Dinning Room). Skip to the next section.

Room(s) (Dinning Room)

• The room surveyed was the Dinning Room.
• Dinning room is located on the ground floor.

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• Access View
  • There is not wayfinding signage on route to the room(s).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The doors are permanently held open.
  • The door(s) is/are single.
  • The door opening width(s) is/are under 75cm for the room(s).
  • There is not a hearing assistance system for the room(s).
  • This room has a dining table.
  • There is not a red flashing fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 70cm.
  • A height adjustable table/bench is not available.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture cannot be reconfigured to allow a turning space for wheelchair users.
  • The seats do not have armrests.
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The emergency alarms button(s) is/are located to the right of the door (when exiting).
  • The emergency alarm button(s) are not between 80cm and 100cm from floor level.
  • Electric sockets are not between 40cm and 100cm (4ft) from floor level.
  • Light switches are not between 75cm and 120cm (4ft) from floor level.
  • The lighting levels are good.

You are on Day Room / Lounge Area (Large lounge). Skip to the next section.

Day Room / Lounge Area (Large lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 2m from the main entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There are armchairs and a mixture of seats with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 55cm (1ft 10in).
• The distance between the floor and the highest table is 55cm (1ft 10in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Day Room / Lounge Area (Small Lounge). Skip to the next section.

Day Room / Lounge Area (Small Lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 2m from the main entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There are armchairs and a mixture of seats with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 55cm (1ft 10in).
• The distance between the floor and the highest table is 55cm (1ft 10in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Washroom (Bathroom). Skip to the next section.

Washroom (Bathroom)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the building.
  • The washroom surveyed is located floor 2.
  • There is stepped access to the washroom surveyed once inside the building.
  • This washroom is female.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are light to open.
  • The width of the door opening is 71cm (2ft 4in).
  • The dimensions of the washroom are 239cm x 272cm (7ft 10in x 8ft 11in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 80cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is twist/turn. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 118cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 140cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is not a lateral transfer space.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 85cm.
  • There is not a shelf next to the toilet.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 50cm (1ft 8in).
  • The bath is not height adjustable.
  • The bath tap type is twist/turn. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the ground floor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are moderate to good.