You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Osborne Court is located on Osborne Road and can be accessed by Worcester Road and Malvern Road from Worcester. Worcester Road gives access to the centre of Malvern Link.
  • Blue Badge parking spaces are available in front of the Osborne Court building.
• By Bus View
  • The nearest bus stop is located either at Co-op or on Moorlands Road. The 44 service stops hat both. It may be easier to alight at Moorlands Road, as the route is downhill from there.
• By Train View
  • The nearest train station is Malvern Link, it is approximately 0.4 miles (2 min drive) from Osborne Court.
• Useful Links View
  • This is the link for the home page of West Midlands Railway, the service operators of Malvern Link Train Station.
  • To view the web page described above click here (opens in new tab).
  • This is the link for the home page of First Group, the operators of bus services around Malvern Link.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is not a wheelchair to borrow to aid transferring around the building.
• Water bowls for assistance dogs are available.
• Home visits services are not available.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 600cm x 500cm (19ft 8in x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Standard parking bays are also located in front of Hydrotherapy and Sir Jules Thorn. There are also three bays between the two buildings reserved for those with mobility impairments.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the Main Entrance.

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 13:00.
• Sunday Closed.

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• Comments View
  • Access to the pool is by appointment only.

You are on Outside Access (Hydrotherapy Main Entrance). Skip to the next section.

Outside Access (Hydrotherapy Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right on entering.
  • The reception point is approximately 3m (3yd 10in) from the Hydrotherapy Main Entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a clear knee recess beneath the low section of the desk.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The hearing assistance system is available only on request.
• The system is a portable loop.
• Staff are not trained to use the system.
• This venue does play background music.
• Music is played in the pool area.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet and vinyl/laminate.
• The lighting levels are varied.

You are on Hydrotherapy Pool. Skip to the next section.

Hydrotherapy Pool

• The pool is located straight ahead. There are 10 medium steps to enter the pool with hand rails on both sides.
• There is a manual fixed hoist located next to the pool.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There is an/are accessible changing room(s) available.
• The accessible changing room(s) surveyed is/are located ahead and to the right on entering.
• The accessible changing room(s) is/are approximately 8m (8yd 2ft) from the Hydrotherapy Main Entrance.
• The accessible changing room(s) is/are approximately 6m (6yd 1ft) from the Hydrotherapy Pool.
• The accessible changing room(s) is/are approximately 5m (5yd 1ft) from the reception desk.
• There is level access to the accessible changing room(s).
• The dimensions of the accessible changing room(s) are 225cm x 225cm (7ft 5in x 7ft 5in).
• The fixtures/facilities available in the accessible changing room(s) include; a changing table/bench, a chair/stool, handrails and a ceiling tracking hoist.

You are on Washroom (Shower). Skip to the next section.

Washroom (Shower)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower.
  • There is step free access to the washroom surveyed once inside the service.
  • This washroom is shared.
  • There is no additional signage on or near the washroom door.
  • The width of the door opening is 193cm (6ft 4in).
  • The dimensions of the washroom are 193cm x 230cm (6ft 4in x 7ft 7in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a flashing fire alarm beacon within the washroom.
  • There is not a mirror.
  • There is not a wash basin.
  • There is not a soap dispenser.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Shower Details View
  • The height of the shower head is 202cm (6ft 8in).
  • There is a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is twist/turn.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 65cm (2ft 2in).
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the shower wall-mounted grab rails and wall is high.
  • The colour contrast between the washroom floor and walls is high.
  • Lighting levels are medium.
• Comments View
  • There is also a variable height shower available,.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located straight ahead on entering, on the left of the corridor.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Hydrotherapy Main Entrance.
  • There is level access into this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The dimensions of the accessible toilet are 205cm x 225cm (6ft 9in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 67cm.
  • The lateral transfer space on the right is 86cm.
  • There are dropdown rails on both sides of the toilet.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • The height of the light switch/pull cord is 153cm from floor level.
  • There is not an emergency alarm.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and clinical waste disposal units.
  • There is a flashing fire alarm beacon within the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 167cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • There is not a shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 64cm (2ft 1in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 101cm (3ft 4in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The nearest standard toilet is located in the Osbourne Court main building.