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Worcestershire Talking Therapies

Town Hall, Walter Stranz Square, Redditch, Worcestershire, B98 8AH

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Access Guide

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Overview (Worcestershire Talking Therapies)

Toilet and Changing Facilities (Worcestershire Talking Therapies)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the reception waiting area.
    • The toilet with adaptations has a left hand transfer space.
    • The shared toilet facilities are located in the reception waiting area.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking (Worcestershire Talking Therapies)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off Silver Street.
    • The name of the car park is Town Hall Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Main Building Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access via lift at the entrance.
  • The lift bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 128cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open towards you.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 94cm.
  • There is an intercom and call button for access through the second set of doors at a height of 120cm.
  • There is step-free level access as you enter.

Lift (Main Entrance - Platform Lift)

  • The lift surveyed is located adjacent to the steps at the front of the building.
  • This lift is a platform lift.
  • The most accessible route to the lift has step-free level access.
  • The ground floor and entry level are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The lift door opening width is 94cm.
  • The internal dimensions of the lift are 110cm (width) x 142cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit.

Department / Service (Talking Therapies)

  • Location and Access View
    • Talking Therapies is located on the ground floor of the NHS facility in Redditch Town Hall.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a key fob/card reader at a height of 116cm.
    • There is a single manual door with a high visual contrast.
    • The door has a locked extension leaf.
    • The locked extension leaf can be opened on request .
    • The door opens towards you.
    • The width of the opening is 80cm.
    • There is a push pad or push button to exit at a height of 115cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 9 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: coffee tables.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations and a standard toilet.

Reception (Talking Therapies)

  • The reception is located to the right when entering from the Main Building Entrance.
  • The distance from the Main Building Entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Consultation / Medical Room (Therapy Room 1)

  • There are 9 consultation/medical rooms available.
  • The room surveyed was; Therapy Room 1.
  • The room is located immediately to the right in the Talking Therapies department.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: coffee tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Therapy Room 9)

  • There are 9 consultation/medical rooms available.
  • The room surveyed was; Therapy Room 9.
  • The room is located at the far left in the Talking Therapies department.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: coffee tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the reception waiting area.
    • The distance from the Main Building Entrance is 6m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 240cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 84cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 122cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 100cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.