Access Guide
Summary
- This is a health centre property.
- Services on the lower ground floor include: Adult Speech and Language Therapy.
Getting Here
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By Road
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- Danesbury Neurological Centre is located on the Queen Victoria Memorial Hospital site which is located on School Lane. Head south on A1(M). At junction 6 take the A1000 exit to Welwyn/Welwyn Garden City. At the roundabout, take the 3rd exit onto Hertford Road/A1000 and then continue straight onto Hertford Road. Turn slightly left onto Prospect Place, then turn right onto London Road, Turn left onto School Lane, turn right and Queen Victoria Memorial Hospital is located on the right. Danesbury Neurological Centre is located to the right as you come up the sloped drive.
- Danesbury Neurological Centre has it's own car park for staff and visitors.
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By Bus
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- The nearest bus stop is located on Hawbush Rise which is 0.2 miles from Danesbury Neurological Centre. Route 215 operates here.
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By Train
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- The nearest train station is Welwyn North which is 1.8 miles from the Danesbury Neurological Centre.
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Useful Links
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- The link below is the bus provider near Danesbury Neurological Centre.
- To view the web page described above click here (opens in new tab).
- The links below are the train providers at Welwyn North.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
- An assistance dog toilet area can be provided onsite.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- Home visits services are not available.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located around the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 375cm x 505cm (12ft 4in x 16ft 7in).
- The nearest Blue Badge bay is 15m (16yd 1ft) from the Main Entrance.
- The furthest Blue Badge bay is 28m (30yd 1ft) from the Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- There is not a designated drop off point.
Opening Times
- The venue is open 24hrs.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 108cm (3ft 7in).
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 188cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 189cm.
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Ramp/Slope Details
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- The ramp/slope is located to the right of the entrance.
- The ramp/slope gradient is slight.
- There is a level landing at the top of the ramp/slope.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- No Braille signage is available.
- No tactile signage is available.
- No pictorial signage is available.
- Dementia friendly signage is not provided.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located ahead on entering the Main Entrance.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 10m (10yd 2ft) from the Main Entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 0, -1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 155cm x 267cm (5ft 1in x 8ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- There is a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Reception
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Reception
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- The reception point is located on the lower ground floor opposite the lift.
- The reception point is approximately 4m (4yd 1ft) from the lift.
- The reception area/desk is clearly visible from the lift.
- There is step free access to the reception point, via lift.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the hearing system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
Day Room / Lounge Area
- There is a day room/lounge area.
- The day room/lounge area is approximately 11m from the lift.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 89cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There is a mixture of seating with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 64cm (2ft 1in).
- The distance between the floor and the highest table is 76cm (2ft 6in).
- The room does have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room
- There is / are 9 consultation / treatment room(s) available.
- The name / number of the room surveyed was; 5.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 89cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is available.
- The hoist is powered overhead.
- A sling is available.
- The sling is attached by hook and loop.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are medium.
Accessible Toilet(s) (Day Room - Male)
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Location and Access
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- This accessible toilet is located within the Day Room on the lower ground floor.
- This accessible toilet is approximately 9m (9yd 2ft) from the Day Room entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is light.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 232cm x 226cm (7ft 7in x 7ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 87cm.
- The lateral transfer space on the right is 108cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is twist turn mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 124cm (4ft 1in).
- The contrast between the towel dispenser and the wall is good.
- There is not a hand dryer.
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Comments
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- There is a similar accessible toilet within the female Day Room (can be seen in photograph 5 and 6).
- There is a powered overhead hoist within the accessible toilets.
Standard Toilet(s)
- Standard toilet facilities are not available.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Danesbury Neurological Centre Route Plan link (new tab) - click here.