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Danestrete - PALMS

Southgate, Stevenage , Hertfordshire , SG1 1HB

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Access Guide

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Summary

  • This is a health centre property.
  • Services on the ground floor include: PALMS.

Getting Here

  • By Road View
    • From the north or south take the A1(M), this runs alongside Stevenage. Continue on the A1(M) and come off onto the A602 into Stevenage. Take the first exit at the roundabout and continue along Gunnels Wood Road. Take the third exit on the next roundabout and the second exit at the next roundabout. Danestrete Health Centre is located on the right.
    • There is limited parking at the venue but there is a nearby public car park and also on street parking along Southgate Road.
  • By Bus View
    • The Stevenage bus station is 0.2 miles away which takes approximately 4 minutes to walk.
  • By Train View
    • The nearest train station is Stevenage. This train station is 0.4 miles from the Danestrete Health Centre and will take approximately 8 minutes to walk. This station is served by Great Northern, Hull Trains, LNER and Thameslink.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters cannot be provided on request.
  • Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and Makaton on request.
  • An assistance dog toilet area can be provided onsite.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • Home visits services are not available.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 365cm x 472cm (11ft 12in x 15ft 6in).
    • The nearest Blue Badge bay is 8m (8yd 2ft) from the Main Entrance.
    • The furthest Blue Badge bay is 12m (13yd 4in) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is The Quadrant.
    • The car park is located to the left of the venue behind the Holiday Inn Express.
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 560cm (6ft 7in x 18ft 4in).
    • On street Blue Badge parking is located on Southgate Road.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 200cm x 510cm (6ft 7in x 16ft 9in).
    • Standard marked parking bays are located on Southgate Road.
    • There is not a designated drop off point.

Getting To (Danestrete - PALMS)

  • Danestrete - PALMS is/are located on the ground floor, on the right side of the building.
  • Access to Danestrete - PALMS is via the Main Entrance.
  • Enter via the Main Entrance, turn right into the waiting area and carry on through the single door. Walk along the corridor to the end where the PALMS Consultation Room is located on the left (GM41).
  • There is step free access to Danestrete - PALMS.
  • Danestrete - PALMS is approximately 18m from the Main Entrance.
  • There is a/are manual, heavy, single door(s) between the Main Entrance and the department/service.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 147cm (4ft 10in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.

Reception

  • Reception View
    • The reception point is located to the left on entering.
    • The reception point is approximately 1m (3ft 3in) from the Main Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Consultation / Treatment Room (GM41 - PALMS)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; GM41.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 70cm (2ft 4in).
  • The type of flooring is vinyl/laminate.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Toilet Facilities View
    • The shared toilet is located along the corridor on the left side of the building.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 9m from the Main Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the shared toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 110cm.

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