Access Guide
Summary
- This is a community hospital property.
- Services within the building include: Adult Diabetes and Adult Speech and Language Therapy.
Getting Here
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By Road
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- Herts and Essex Hospital is located on Haymeads Lane, Bishop's Stortford and can be accessed by the M1. Head north-east on M11 and use the left two lanes to take the A120 (W) exit towards Bishops Stortford. At the roundabout, take the 2nd exit onto the A120. At the roundabout, take the 1st exit onto Dunmow Road/A1250. At the next roundabout, take the 2nd exit and stay on Dunmow Road/A1250. Turn right onto Cavell Drive and then turn left onto Haymeads Lane. At the roundabout, take the 3rd exit onto Cavell Drive and keep left. The Duckling Green Clinic is located on the left.
- Herts and Essex Hospital has it's own car park for staff and visitors with 10+ Blue Badge bays.
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By Bus
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- The nearest bus stop is located on Cavell Drive which is 338 ft from the Herts and Essex Hospital. Routes 7, 7B, 7D, 7E, Stortford Saturday Stopper and Stortford Shuttle operate here.
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By Train
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- The nearest train station is Bishop's Stortford which is 1.2 miles from Herts and Essex Hospital.
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Useful Links
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- Please see the links below for the bus providers near Herts and Essex Hospital.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
- Please see the links below for the train providers at Bishop's Stortford.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
- An assistance dog toilet area can be provided onsite.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
- Home visits services are not available.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 330cm x 624cm (10ft 10in x 20ft 6in).
- The nearest Blue Badge bay is 13m (14yd 8in) from the Main Hospital Entrance.
- The furthest Blue Badge bay is 71m (77yd 1ft) from the Main Hospital Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac and block paving.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
Getting To (The Kitwood Unit)
- The Kitwood Unit is/are located on the ground floor, to the right of the main reception.
- Access to the Kitwood Unit is via the Main Entrance.
- Enter via the Main Entrance and continue straight past the main hospital reception. The Kitwood Unit is located on the left.
- There is step free access to the Kitwood Unit.
- The Kitwood Unit is approximately 11m from the Main Entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Hospital Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 150cm.
- The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 157cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Reception (Main Hospital Reception)
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Reception
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- The reception point is located straight ahead on entering.
- The reception point is approximately 4m (4yd 1ft) from the Main Hospital Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Department / Service (The Kitwood Unit)
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Department / Service Access
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- The Kitwood Unit is located on the ground floor to the left on entering.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 150cm (4ft 11in).
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are moderate to good.
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Department / Service Facilities
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- This department/service has; treatment rooms, consultation rooms, accessible toilet facilities for everyone, standard toilet facilities and a sub waiting area.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Accessible Toilet(s) (Left Hand Transfer)
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Location and Access
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- This accessible toilet is located within the Herts and Essex Hospital - Kitwood Unit.
- This accessible toilet is approximately 10m (10yd 2ft) from the Kitwood Unit entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens inwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 165cm x 262cm (5ft 5in x 8ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 130cm from floor level.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 96cm (3ft 2in).
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is not a mirror.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 95cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is twist/turn.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 116cm (3ft 10in).
- The contrast between the towel dispenser and the wall is poor.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 95cm.
Standard Toilet(s)
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Toilet Facilities
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- The shared toilet is located on the Kitwood Unit corridor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 12m from the Kitwood Unit entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
- There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
- There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
- The height of the wash basin(s) is 78cm.
- The wash basin(s) tap type is lever.
- Lighting levels are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Herts and Essex Hospital - Minor Injuries Unit link (new tab) - click here.
- Herts and Essex Hospital - Child Health link (new tab) - click here.
- Herts and Essex Hospital - Route Plan link (new tab) - click here.