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Queensway Health Clinic

Queensway, Hatfield, Hertfordshire, AL10 0LF

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Access Guide

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Overview (Queensway Health Clinic)

Toilet and Changing Facilities (Queensway Health Clinic)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located immediately to the right of the main entrance.
    • The toilet with adaptations has a right hand transfer space.
    • The shared step-free toilet facilities are located immediately to the right of the main entrance.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located immediately to the right of the main entrance.

Parking (Queensway Health Clinic)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located Kennelwood Lane.
    • The name of the car park is Kennelwood Lane Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There are Blue Badge and standard electric charging bays available at Kennelwood Lane Car Park.

Entrance (Queensway Health Clinic Main Entrance)

  • This entrance is located on Queensway.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the left going up.
  • The ramp bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • There is a push pad at a height of 100cm.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 100cm.
  • There is step-free level access as you enter.

Entrance (Queensway Health Clinic Out of Hours Entrance)

  • This entrance is located on Kennelwood Lane.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 142cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • The width of the opening is 112cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 124cm.
  • There is step-free level access as you enter.

Reception (Queensway Health Clinic)

  • The reception is located ahead from the main entrance.
  • The distance from the main entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 127cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
  • Some seating is fixed.

Getting Around (Queensway Health Clinic)

  • There is step-free level access throughout all areas.
  • There is a high visual contrast between the walls and floor in all areas.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.

Consultation / Medical Room (Group Room)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Group Room.
  • The room is located to the left of reception.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • The doors open inwards.
  • The width of the opening is 130cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Turquoise Room)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Turquoise Room.
  • The room is located at the end of the main corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Queensway Health Clinic - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located immediately to the right of the main entrance.
    • The distance from the main entrance is 2m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens both ways and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 258cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 108cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 120cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 127cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 130cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.