You are on Overview (St Albans Health and Wellbeing Centre). Skip to the next section.

Overview (St Albans Health and Wellbeing Centre)

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• About View
  • This is a health centre with multiple services available.
  • Services available in the venue include: Children’s Speech and Language Therapy, Children’s Physiotherapy, Children’s Occupational Therapy, Community Paediatrics, Children’s Eye Service, PALMS (Positive behaviour, Autism, Learning Disability and Mental health Service), Children’s Nursing Services, Diabetic Eye Screening, and Skin Health.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking and a public car park nearby.
  • The name of the nearest car park is Civic Centre Car Park.
  • View information on Civic Centre Car Park (opens new tab) .
  • The nearest step-free train station is St Albans City.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include doors permanently held open.
  • The ground and first floor can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
• Related Access Guides View
  • View information on Route from Civic Close Blue Badge Bay to St Albans Health and Wellbeing Centre Main Entrance (opens new tab) .

You are on Toilet and Changing Facilities (St Albans Health and Wellbeing Centre). Skip to the next section.

Toilet and Changing Facilities (St Albans Health and Wellbeing Centre)

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground and first floor.
  • All toilets with adaptations have a left hand transfer space.
  • The shared step-free toilet facilities are located on the ground floor and on the first floor, within the children's area.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on the first floor, within the children's area.
  • Parent and baby changing facilities are located on the ground and first floor.

You are on Parking (St Albans Health and Wellbeing Centre). Skip to the next section.

Parking (St Albans Health and Wellbeing Centre)

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking is available.
  • The on-street designated Blue Badge parking bays are located Civic Close.
  • The Blue Badge bays are clearly marked.
• Public Car Parks View
  • There is a public car park located Civic Close.
  • The name of the car park is Civic Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Civic Centre Entrance). Skip to the next section.

Entrance (Civic Centre Entrance)

• This entrance is located on Civic Close.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 9 steps with a handrail on the right going up.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 11cm.
• The depth of the steps is between 30cm and 45cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 118cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Reception (St Albans Health and Wellbeing Centre). Skip to the next section.

Reception (St Albans Health and Wellbeing Centre)

• The reception is located ahead and to the left of the Civic Centre entrance.
• The distance from the Civic Centre entrance is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 110cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels vary due to the size of the space.

You are on Getting Around (St Albans Health and Wellbeing Centre). Skip to the next section.

Getting Around (St Albans Health and Wellbeing Centre)

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: audiology room 1.
• Access throughout may include manual doors.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Room (Ground Floor - Waiting Area 1). Skip to the next section.

Room (Ground Floor - Waiting Area 1)

• The room is located to the left of reception.
• The distance from the reception is 5m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open outwards.
• The width of the opening is 176cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, chairs without armrests and armchairs.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Clinic Room 2). Skip to the next section.

Consultation / Medical Room (Clinic Room 2)

• There are 10 consultation/medical rooms available.
• The room surveyed was; Clinic Room 2.
• The room is located off the main corridor on the ground floor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (First Floor - Waiting Area 2). Skip to the next section.

Room (First Floor - Waiting Area 2)

• The room is located on the first floor.
• The distance from the lift is 6m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door is permanently held open.
• The width of the opening is 91cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests, chairs without armrests and armchairs.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Room (First Floor - Children's Area Waiting Area). Skip to the next section.

Room (First Floor - Children's Area Waiting Area)

• The room is located on the first floor.
• The distance from the lift is 8m.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door is permanently held open.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• There is not a hearing assistance system.
• Additional facilities/services include: a play area.
• There is no (or very little) background noise in this room.
• Announcements are in person.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Audiology Room 1). Skip to the next section.

Consultation / Medical Room (Audiology Room 1)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Audiology Room 1.
• The room is located along the first floor corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free access via slope into the room.
• The slope has a slight gradient.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is a second door that opens towards you (pull) with a width of 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Children's Area - Clinic Room 2). Skip to the next section.

Consultation / Medical Room (Children's Area - Clinic Room 2)

• There are 8 consultation/medical rooms available.
• The room surveyed was; Clinic Room 2.
• The room is located on the first floor.
• The most accessible route to the room has step-free level access.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request .
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 82cm.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Lift (Civic Centre). Skip to the next section.

Lift (Civic Centre)

• The lift surveyed is located ahead of the Civic Centre entrance.
• The distance from the Civic Centre entrance is 11m.
• The most accessible route to the lift has step-free level access.
• All floors (lower ground to second) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 108cm.
• The internal dimensions of the lift are 155cm (width) x 138cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Civic Centre). Skip to the next section.

Stairs (Civic Centre)

• The stairs surveyed are located to the right from the Civic Centre entrance.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is not between 30cm and 45cm.
• The steps have open risers.
• Lighting levels vary due to the size of the space.

You are on Changing Places (First Floor - Children's Area - Left Hand Transfer). Skip to the next section.

Changing Places (First Floor - Children's Area - Left Hand Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located on the first floor.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 15m.
  • The most accessible route to the Changing Places facility has doors permanently held open and step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 230cm (width) x 290cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The transfer space on the left as you face the toilet is 206cm.
  • There is a push button flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 51cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 100cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 107cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 104cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a nappy/incontinence items bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • A privacy screen is not available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor.
  • The distance from the Waiting Area 1 entrance is 5m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 194cm (width) x 308cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 134cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 104cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 148cm from the floor.
  • The height of the baby change facility when in use is 94cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • A code is required to access the toilet, which can be obtained from reception. The keypad is 120cm high.