You are on Summary. Skip to the next section.

Summary

• This is a health centre.
• Services on the ground floor include: Cardiac Rehabilitation Clinic, Development Checks, Heart Failure Clinic, Leg Ulcer Clinic, Lymphoedema, Perinatal Psychiatrist, Podiatry and the Well Baby Clinic.
• Services on the first floor include: Audiology, CYP Continence Clinic, Diabetes Nurses, Diabetic Dietician, Perinatal Psychologist and Retinal Screening.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The St Albans Health & Wellbeing Centre is situated in the centre of St Albans.
    The postcode to use for Sat-Nav use is AL1 3JE.
    The site is located on St Peter's Street.
    The site can be accessed from the M1 to the West via the A414, Watling Street and St Stephen's Hill and the A1 to the East via the A1057, Oaklands Lane, Sandpit Lane and Stonecross.
  • The Civic Centre public car park is located off Civic Close.
    There are 3 Blue Badge bays located on Civic Close that cannot be reserved.
• By Bus View
  • The nearest bus stop is located on St Peter's Street, approximately 115m from the main entrance.
    Buses 84, 357 and 602 stop here.
• By Train View
  • The nearest station to the St Albans Health & Wellbeing Centre is St Albans City.
    The St Albans Health & Wellbeing Centre is approximately 0.7 miles from the train station via Station Way, Hatfield Road and St Peter's Street (4 minute drive / 13-16 minute walk).
    St Albans City Station is served by Thameslink.
• Useful Links View
  • For more information on the train provider for St Albans City station.
  • To view the web page described above click here (opens in new tab).
  • For more information on accessibility at St Albans City Station.
  • To view the web page described above click here (opens in new tab).
  • For more information on the bus provider for St Albans City.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is a/are hearing assistance system(s) available.
• The type of system is a portable loop.
• The hearing assistance system was not tested at the time of the survey.
• Home visits services are not available.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Civic Centre Car Park.
  • The car park is located on Civic Close.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Please click here for more information on parking.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 220cm x 460cm (7ft 3in x 15ft 1in).
  • On street Blue Badge parking is located on Civic Close.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Opening Times (St Albans Health & Wellbeing Centre). Skip to the next section.

Opening Times (St Albans Health & Wellbeing Centre)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Main Entrance - Civic Centre Entrance). Skip to the next section.

Outside Access (Main Entrance - Civic Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building. It is signed as the Civic Centre Entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 115cm (3ft 9in).
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 126cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).
• Comments View
  • There is level paved access from St Peter's Street which is to the left of the building.

You are on Reception (Health & Wellbeing Centre Reception). Skip to the next section.

Reception (Health & Wellbeing Centre Reception)

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• Reception View
  • The reception point is located ahead of the main entrance.
  • The reception point is approximately 9m (9yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the hearing system.
• The hearing assistance system was not tested at the time of the survey.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• No Braille signage is available.
• No tactile signage is available.
• No pictorial signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Waiting Room / Area (Waiting Room 1 - Ground Floor). Skip to the next section.

Waiting Room / Area (Waiting Room 1 - Ground Floor)

• There is a waiting room / area.
• The waiting room / area is approximately 2m from the main entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 173cm (5ft 8in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Clinic Room 1 - Ground Floor). Skip to the next section.

Consultation / Treatment Room (Clinic Room 1 - Ground Floor)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Room / Area (Interview Room - Ground Floor). Skip to the next section.

Room / Area (Interview Room - Ground Floor)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Interview Room.
• The room / area is approximately 8m from the main entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • At the time of survey (August 2022) this room was being used for storage.

You are on Room / Area (Group Room - Ground Floor). Skip to the next section.

Room / Area (Group Room - Ground Floor)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Group Room.
• The room / area is approximately 16m from the main entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • There are two group rooms available.
  • There is a folding partition that can be removed to create one big room.
  • There is a wall mounted baby change unit which is 90cm in height in the room.

You are on Accessible Toilet(s) (Waiting Area 1 - Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Waiting Area 1 - Ground Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located within waiting area 1 on the ground floor.
  • This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The contrast between the internal door and wall is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 198cm x 312cm (6ft 6in x 10ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 131cm (4ft 4in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 148cm and 153cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 102cm (3ft 4in).
  • The contrast between the towel dispenser and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.

You are on Standard Toilet(s) (Waiting Area 1 - Ground Floor). Skip to the next section.

Standard Toilet(s) (Waiting Area 1 - Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located within waiting area 1.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located opposite the main entrance.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1, 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 155cm x 138cm (5ft 1in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There are two similar lifts side by side.
  • The health and wellbeing services are located on the ground and first floor.

You are on Waiting Room / Area (Waiting Area 2 - First Floor). Skip to the next section.

Waiting Room / Area (Waiting Area 2 - First Floor)

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the lift.
• There is level access into the waiting room / area.
• Level access is by lift.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 95cm (3ft 1in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Room / Area (Audiology Room 1 - First Floor). Skip to the next section.

Room / Area (Audiology Room 1 - First Floor)

• There is / are 2 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Audiology.
• The room / area is approximately 10m from the lift.
• There is level access to the room / area.
• Step free access is by lift.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • There is a steep slope beyond the first door (photograph 2).
  • There are two additional heavy single doors that open towards you (pull).
  • The first door width is 113cm (photograph 3).
  • The second door width is 86cm (photograph 4).

You are on Accessible Toilet(s) (Waiting Area 2 - First Floor - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Waiting Area 2 - First Floor - Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the first floor within waiting area 2.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 199cm x 219cm (6ft 6in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 131cm (4ft 4in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 148cm and 153cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm (3ft 2in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 103cm (3ft 5in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Waiting Area 2 - First Floor). Skip to the next section.

Standard Toilet(s) (Waiting Area 2 - First Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the first floor within the waiting area 2.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Entrance (Children's Area). Skip to the next section.

Entrance (Children's Area)

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• Entrance Details View
  • This information is for the entrance located on the first floor to the right as you exit the lifts.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 173cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm.

You are on Waiting Room / Area (Children's Area). Skip to the next section.

Waiting Room / Area (Children's Area)

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the Children's Area entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Children's Area Therapy Gym). Skip to the next section.

Consultation / Treatment Room (Children's Area Therapy Gym)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Therapy Gym.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is powered overhead.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • The therapy room can be split into two separate rooms via a concertina wall.
  • There are two sets of doors (one at either side) to access the room if the concertina wall is in place.
  • The left hand side of the room has a hoist and covers the left side of the room.
  • There is a height adjustable desk to the right hand side of the therapy room.
  • There is a single berth bed to the right hand side of the room and a double berth bed on the left side of the room.
  • The left hand side of the room is shown in photographs 2 - 7.
  • The right hand side of the room is shown in photographs 8 - 13.

You are on Consultation / Treatment Room (Children's Area Clinic Room). Skip to the next section.

Consultation / Treatment Room (Children's Area Clinic Room)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

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• Comments View
  • The clinic rooms vary in size.
  • Photographs 7 and 8 show a smaller clinic room.

You are on Consultation / Treatment Room (Children's Area Interview Room). Skip to the next section.

Consultation / Treatment Room (Children's Area Interview Room)

• There is / are 11 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Interview Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Changing Places (Left Hand Transfer). Skip to the next section.

Changing Places (Left Hand Transfer)

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• Location and Access View
  • The facility is located at the rear of the waiting area.
  • The facility is approximately 9m (9yd 2ft) from the Childrens' Area entrance.
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is fair.
  • The colour contrast between the internal door and wall is fair.
  • You do not need a key for the facility.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 254cm x 292cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the left as you face the toilet is 203cm (6ft 8in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on the left.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet the vertical grab rail is on the left.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 100cm.
  • The toilet has a backrest.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 102cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not an emergency alarm for the facility.
  • There is a coat hook.
  • There are coat hooks in the toilet at 150cm and 158cm from the floor.
  • There is a red flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • The weight limit for the changing bench is 150kg.
  • The weight limit for the hoist is 272kg.

You are on Standard Toilet(s) (Children's Area). Skip to the next section.

Standard Toilet(s) (Children's Area)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the left as you enter the Children's Area waiting room / area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 6m from the Children's Area entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the shared toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Route from Civic Close Blue Badge Bay Parking to St Albans Health & Wellbeing Centre link (new tab) - click here.