Access Guide
Overview
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About
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- The venue is council offices.
- Services available in the venue include: adult and children's social services.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Apsley Station.
- This station does not have step-free access.
- The nearest step-free train station is Hemel Hempstead Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include: Makaton (on request).
- There is a water bowl available for assistance dogs.
Parking
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Car Park
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- The car park is located at the front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 140cm.
- The nearest designated bay is 12m from the entrance.
- The most accessible route from the Blue Badge parking has a very easy slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- There is a barrier at the entrance to the car park with an entry phone at a height of 112cm.
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Charges and Restrictions
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- This car park is for staff, visitors and Blue Badge holders only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located to the right hand side of the entrance .
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance
- This entrance is located at the front of the building .
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is a key pad at a height of 92cm.
- There is an entry system at a height of 92cm.
- There is an intercom at a height of 98cm.
- There is a single automatic door.
- The door opens towards you.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is a push pad or push button to exit at a height of 100cm.
Reception
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Location
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- The reception is located straight ahead as you enter the building.
- The distance from the entrance is 12m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 112cm.
- There is a lowered section at the desk.
- The height of the lowered section is 75cm.
- The reception has screens which may affect the ability of someone to lip read.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and armchairs.
- Furniture available in this area includes: tables and coffee tables.
Getting Around
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Access
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- There is step-free level access throughout all areas.
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Circulation
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- There are no doors to open along circulation routes.
- There is a high colour contrast between the walls and floor along circulation routes.
- There is no (or very little) background noise.
- Wayfinding signage is not provided.
- Seating available in the walkways includes: chairs with armrests and armchairs.
- Lighting levels were even at the time of the survey.
Room (Interview Room 1)
- The room is located to the right of reception desk.
- The distance from reception desk is 2m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 88cm.
- The door has a medium colour contrast.
- There is step-free level access throughout.
- There is not room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The walls and floor have a medium colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: tables.
- None of the tables are fixed.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Right Hand Transfer)
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Location
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- The toilet surveyed is located in the reception lobby to the right of reception desk.
- The distance from the reception desk is 12m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
- The door is push pad activated.
- The height of the push pad is 102cm.
- The door opens outwards and has a low colour contrast.
- The width of the opening is 88cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is a grab rail on the internal door, with a medium colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 175cm (width) x 272cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 107cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 100cm from the floor.
- The wash basin has a push tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 80cm from the floor.
- There is a vertical grab rail on the right side of the wash basin.
- The wash basin grab rail has a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 110cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 82cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a sanitary bin and a clinical waste bin.
- There is one coat hook.
- The coat hook is 120cm from the floor.
- The height of the baby change facility when in use is 100cm.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is an automatic door release button located at 84cm.
