You are on Introduction. Skip to the next section.

Introduction

• Access to the shopping centre is from the High Street, Queen's Road and Charter Place and all four car parks.

You are on Opening Times (Centre). Skip to the next section.

Opening Times (Centre)

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 18:00.
• Sunday 11:00 - 17:00.

You are on Opening Hours (Parking). Skip to the next section.

Opening Hours (Parking)

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Watford High Street.
• The nearest underground station is Watford.

You are on Parking (King's Car Park). Skip to the next section.

Parking (King's Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the south of the centre.
  • The car park type is multi storey.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 380cm (10ft 6in x 12ft 6in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 11m (12yd 1in) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 198cm (6ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Help points are available at the ticket machine in the car parks.
  • The car park closes 1 hour after the centre.

You are on Parking (Queen's Car Park). Skip to the next section.

Parking (Queen's Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the east of the centre.
  • The car park type is multi storey.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 410cm x 510cm (13ft 5in x 16ft 9in).
  • The nearest Blue Badge bay is 17m (18yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 198cm (6ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Help points are available at the ticket machines in the car parks.
  • The car park closes 1 hour after the centre.

You are on Parking (Palace Car Park). Skip to the next section.

Parking (Palace Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the east of the centre.
  • The car park type is multi storey.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 410cm x 510cm (13ft 5in x 16ft 9in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 198cm (6ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Help points are available at the ticket machines in the car parks.
  • The car park closes 1 hour after the centre.

You are on Parking (Charter Car Park). Skip to the next section.

Parking (Charter Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the north of the centre.
  • The car park type is multi storey.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 480cm (12ft 6in x 15ft 9in).
  • The nearest Blue Badge bay is 11m (12yd 1in) from the car park entrance.
  • The furthest Blue Badge bay is 18m (19yd 2ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 198cm (6ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Help points are available at the ticket machines in the car parks.
  • The car park is open 24 hours.

You are on Outside Access (High Street Entrance). Skip to the next section.

Outside Access (High Street Entrance)

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• Entrance View
  • This information is for the entrance located on High Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 152cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are also double width manual doors on the High Street to access the shopping centre.

You are on Outside Access (Queen's Road Entrance). Skip to the next section.

Outside Access (Queen's Road Entrance)

• This information is for the entrance located on Queen's Road.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 102cm (3ft 4in).

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• Comments View
  • There are also double width manual doors on Queen's Road to access the shopping centre.

You are on Outside Access (Charter Place Lower Entrance). Skip to the next section.

Outside Access (Charter Place Lower Entrance)

• This information is for the entrance located on Charter Place.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 133cm (4ft 4in).

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• Comments View
  • There are also double width manual doors on Charter Place to access the shopping centre.

You are on Outside Access (Charter Place Upper Entrance). Skip to the next section.

Outside Access (Charter Place Upper Entrance)

• This information is for the entrance located on Charter Place.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 146cm (4ft 9in).

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• Comments View
  • There are also double width manual doors on Charter Place to access the shopping centre.

You are on Outside Access (King's Car Park Entrance). Skip to the next section.

Outside Access (King's Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 162cm (5ft 4in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 153cm (5ft).

You are on Outside Access (Queen's Car Park Entrance). Skip to the next section.

Outside Access (Queen's Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 270cm (8ft 10in).

You are on Outside Access (Palace Car Park Entrance). Skip to the next section.

Outside Access (Palace Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

You are on Outside Access (Charter Car Park Entrance). Skip to the next section.

Outside Access (Charter Car Park Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 140cm (4ft 7in).

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• Comments View
  • There are two sets of doors next to each other.
  • One set opens towards you (pull) and the other set opens away from you (push).

You are on Reception (Management Suite). Skip to the next section.

Reception (Management Suite)

• The desk/counter is 17m (18yd 1ft) from the Queen's Car Park lift.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • The management suite is located on level 1 next to the Queen's car park.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played throughout the centre.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There are various slopes throughout the two concourses in the centre.
  • Bench seating is available throughout the centre.

You are on Other Floors (Main). Skip to the next section.

Other Floors (Main)

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• Steps View
  • The floors which are accessible by stairs are LM and UM.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LM-UM.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.

You are on Other Floors (King's Car Park). Skip to the next section.

Other Floors (King's Car Park)

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• Steps View
  • The floors which are accessible by stairs are 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Other Floors (Queen's Car Park). Skip to the next section.

Other Floors (Queen's Car Park)

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• Steps View
  • The floors which are accessible by stairs are LM, UM, 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Other Floors (Palace Car Park). Skip to the next section.

Other Floors (Palace Car Park)

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• Steps View
  • The floors which are accessible by stairs are 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low.

You are on Other Floors (Charter Car Park). Skip to the next section.

Other Floors (Charter Car Park)

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• Steps View
  • The floors which are accessible by stairs are LM, UM, 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Main - King's Car Park). Skip to the next section.

Lift (Main - King's Car Park)

• There is a lift for public use.
• The lift is located on the centre concourse, opposite the King's Car Park.
• The lift is a standard lift.
• The floors which are accessible by this lift are LM, UM, 1, 2, 3, 4 and 5.
• The lift is approximately 4m (4yd 1ft) from the King's Car Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 162cm x 189cm (5ft 4in x 6ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift covers the shopping malls and the King's Car Park.

You are on Lift (Queen's Car Park). Skip to the next section.

Lift (Queen's Car Park)

• There is a lift for public use.
• The lift is located beyond the Queen's Car Park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LM, UM, 1, 2, 3, 4 and 5.
• The lift is approximately 5m (5yd 1ft) from the Queen's Car Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 170cm x 163cm (5ft 7in x 5ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Palace Car Park). Skip to the next section.

Lift (Palace Car Park)

• There is a lift for public use.
• The lift is located beyond the Palace Car Park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LM, UM, 1, 2, 3, 4 and 5.
• The lift is approximately 8m (8yd 2ft) from the Palace Car Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 150cm x 192cm (4ft 11in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Charter Car Park). Skip to the next section.

Lift (Charter Car Park)

• There is a lift for public use.
• The lift is located beyond the Charter Car Park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1, 2, 3, 4 and 5.
• The lift is approximately 6m (6yd 1ft) from the Charter Car Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 119cm (3ft 11in).
• The dimensions of the lift are 184cm x 129cm (6ft x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are between 80cm and 125cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Charter Place). Skip to the next section.

Entrance (Charter Place)

• This information is for the entrance located after the escalators on lower and upper mall charter house.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Comments View
  • Photograph 1 shows the ground level entrance.

You are on Accessible Toilet (Lower Mall - Right Transfer). Skip to the next section.

Accessible Toilet (Lower Mall - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 42m (45yd 2ft) from the main lift.
  • This accessible toilet is located on the lower mall, near the High Street entrance.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 153cm x 226cm (5ft x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are low to moderate.
• Comments View
  • If patrons need access to the radar key toilets, please dial 8211 on the internal phone next to the toilet door.
  • An additional accessible toilet with transfer space on the left is located in the same area.

You are on Level Change (Lower Mall Toilets). Skip to the next section.

Level Change (Lower Mall Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the concourse to the toilet block.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Standard Toilet(s) (Lower Mall). Skip to the next section.

Standard Toilet(s) (Lower Mall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the lower mall, near the High Street entrance.
  • The female and male toilets are approximately 34m (37yd 7in) from the main lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the standard toilets.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • Inside the venue, there is level access to the baby change facility.

You are on Entrance (Charter Place - Upper Mall Toilets and Baby Change). Skip to the next section.

Entrance (Charter Place - Upper Mall Toilets and Baby Change)

• This information is for the entrance located to the right of the entrance to Charter Place.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 180cm.
• Ramp/Slope View
  • The ramp/slope is located along the walkway leading to the toilets.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does not bypass the step(s).
• Comments View
  • There are seating areas along the walkway.
  • The height of the seating is 50cm.

You are on Accessible Toilet (Charter Place - Upper Mall - Right Transfer). Skip to the next section.

Accessible Toilet (Charter Place - Upper Mall - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 45m (49yd 8in) from the Charter Place entrance on the upper mall.
  • This accessible toilet is located at the end of the upper mall toilets walkway.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 213cm (5ft 3in x 6ft 12in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 88cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 74cm (2ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • If patrons need access to the radar key toilets, please dial 8211 on the internal phone next to the toilet door.

You are on Changing Places (Charter Place - Upper Mall - Left and Right Transfer). Skip to the next section.

Changing Places (Charter Place - Upper Mall - Left and Right Transfer)

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• Location and access View
  • The facility is located at the end of the upper mall toilets walkway.
  • The facility is approximately 45m (49yd 8in) from the Charter Place entrance on the upper mall.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is not push pad activated.
  • The width of the door is 110cm (3ft 7in).
  • The dimensions of the facility are 400cm x 300cm (13ft 1in x 9ft 10in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 250cm (8ft 2in).
  • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is adjustable.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.
• Comments View
  • There is a shower available within the changing place.

You are on Standard Toilet(s) (Charter Place - Upper Mall). Skip to the next section.

Standard Toilet(s) (Charter Place - Upper Mall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the left as you enter.
  • The female and male toilets are approximately 45m (49yd 8in) from the Charter Place entrance on the upper mall.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Parent and Baby Room (Charter Place - Upper Mall). Skip to the next section.

Parent and Baby Room (Charter Place - Upper Mall)

• There is a parent and baby room for public use.
• The parent and baby room is located at the end of the walkway to the toilets.
• The parent and baby room is approximately 45m from the Charter Place upper mall entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are good.

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Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.