Access Guide
Overview
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About
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- This is a family centre.
- Facilities available in the venue include: a meeting room, community rooms and an accessible toilet.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- There is on-street standard parking.
- The nearest train station is Stevenage Station.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a slight ramp at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
Parking
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Car Park
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- The car park is located on Bridge Road West.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 235cm (width) x 475cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 30m from the family centre entrance.
- The most accessible route from the Blue Badge parking has steep slopes.
- This route has narrow walkways.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for staff, visitors and Blue Badge holders only.
- Parking is free for all users.
- There are two standard bays signposted for the Family Centre in the school car park.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- On-street standard parking is available.
Access Points
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Access Point
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- This access point is located on Bridge Road West.
- The access point is not clearly signed.
- There is step-free access via a slope.
- The slope has a steep gradient.
- There is a single gate at this access point.
- There is an intercom at a height of 140cm.
- The gate opens away from you.
- The gate requires effort to open.
- The width of the opening is 190cm.
- The gate has a low colour contrast.
- There is step-free access via a slope as you enter.
- The slope has a slight gradient.
- The height of the button to exit is 116cm.
Entrance
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There are no handrails for the ramp.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 91cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
Reception
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Location
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- The reception is located to the left from the family centre entrance.
- The distance from the family centre entrance is 1m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 72cm.
- The reception has screens which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
Getting Around
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Access
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- There is step-free level access throughout walkways.
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Circulation
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- There are no doors to open along circulation routes.
- Access throughout may include narrow walkways.
- There is a high colour contrast between the walls and floor along circulation routes.
- Some flooring is shiny.
- There is no (or very little) background noise.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Room (Community Room)
- The room is located ahead from the family centre entrance.
- The distance from the family centre entrance is 5m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- There is a locked extension leaf.
- The locked extension leaf can be opened on request.
- The width of the opening is 85cm.
- The door has a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests, chairs without armrests and riser recliner chairs.
- Furniture available in this room includes: tables and coffee tables.
- None of the tables are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm and a television with subtitles.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is a kitchenette in the room, the height of the counter is 89cm.
- There is also a baby changing table, the height is 100cm.
Room (Meeting Room)
- The room is located to the left from the family centre entrance.
- The distance from the family centre entrance is 4m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 82cm.
- The door has a high colour contrast.
- There is step-free level access throughout.
- There is not room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs without armrests.
- Furniture available in this room includes: desks.
- The desks are fixed.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Right Hand Transfer)
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Location
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- The toilet surveyed is located ahead from the family centre entrance.
- The distance from the family centre entrance is 3m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 80cm.
- The door has a lever twist lock.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 155cm (width) x 290cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 82cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 103cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a medium colour contrast.
- The towel dispenser is 110cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 147cm from the floor.
- The height of the baby change facility when in use is 89cm.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
