You are on Overview. Skip to the next section.

Overview

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• About View
  • The venue is a leisure centre.
  • Facilities available in the venue include: an adult and beginners swimming pool, cafe, gym, group cycle, studios and sports pitches.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Hertford East.
  • This station has step-free access.
  • The nearest bus station is Hertford bus station.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are manual doors along circulation routes.
  • Levels 0, first and raised gym area can be accessed via a platform lift.
• Getting Help and Assistance View
  • Seating is not available.
  • There is not a hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • The toilets with adaptations are located on level 0 cafe area, in the accessible changing facilities in the reception area, the changing village facilities and on level 1.
  • The transfer space varies between toilets with adaptations.
  • Female and male step-free standard toilet facilities are located in the changing village on level 0, the cafe area and in level 1 changing facilities.
• Changing Facilities View
  • Changing facilities with adaptations are located on the ground floor near reception and on the first floor.
  • Standard changing facilities are located In the wetside pool area on the ground floor and on the first floor.
  • Parent and baby changing facilities are located within the changing village and in the accessible changing facilities.
• Washroom and Shower Facilities View
  • Shower facilities with adaptations are located within the accessible changing rooms on levels 0 and 1.
  • Standard shower facilities are located within the changing village on the ground floor and the male and female dry change facilities on level 1.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the venue.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and block paving.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 15m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
  • Free parking is restricted to 2 hours 45 mins.
  • Vehicles must be registered at the touch screen located in reception. The screen is located at 145cm high.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 111cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a second, single automatic door.
• The door opens by sliding.
• The width of the opening is 113cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.

You are on Reception. Skip to the next section.

Reception

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• Location View
  • The reception is located to the right as you enter the centre.
  • The distance from the entrance is 6m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 111cm.
  • There is a lowered section at the desk, but it was obstructed at the time of the survey.
  • The height of the lowered section is 76cm.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are security barriers with a wider opening which are operated by key card.
  • The extra wide gate at entrance turnstiles measures 117cm wide .

You are on Lift (Main lift). Skip to the next section.

Lift (Main lift)

• The lift surveyed is located beyond the entrance turnstiles.
• The distance from reception is 12m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • Level O and first floors can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 400 kgkg.
  • The internal dimensions of the lift are 109cm (width) x 148cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • The lift is slow moving.
  • This lift has a visual floor indicator.
  • The lift door width is 88cm.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the right after reception and turnstiles.
• Levels 0 and 1 can be accessed by these stairs.
• There are double manual doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access between floors via platform lift.
  • Levels 0, 1 and gym level have step-free access via lift.
  • There is step-free level access throughout walkways, this may include the use of a lift.
• Circulation View
  • There are manual doors along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

You are on Gym. Skip to the next section.

Gym

• The gym is located on the level 1 raised area.
• There is step-free level access via lift into the gym.
• The lift bypasses steps.
• There are 8 steps into the gym.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• There is a key fob/card reader at a height of 88cm.
• There is an opening without doors.
• The width of the opening is 112cm.
• There is an extra wide gate at the gym turnstile entrances that measures 110 cm wide.
• There is step-free level access throughout.
• There are no doors to open along circulation routes.
• Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
• There is room for a wheelchair user to manoeuvre.
• The gym is staffed when open.
• The flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• There is not a hearing assistance system.
• There is background noise in this room.
• Lighting levels vary due to the size of the space.

You are on Lift (access to gym from floor 1). Skip to the next section.

Lift (access to gym from floor 1)

• The lift surveyed is located on level 1.
• The distance from main lift is 10m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • The raised gymnasium and level 1 can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 400kgkg.
  • The internal dimensions of the lift are 98cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • The lift is slow moving.
  • This lift has a visual floor indicator.
  • The lift door is 81cm wide and the door opens towards you. There is a slight ramp at the lift entrance.

You are on Pools. Skip to the next section.

Pools

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• Pool 1 View
  • This is an indoor pool.
  • There is step-free level access throughout this area.
  • Seating available around the pool includes: benches and tiered seating.
  • Seating is fixed.
  • There is an emergency alarm poolside.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Access into the water is via a ladder.
  • The following adaptations are available for disabled people: a hydraulic hoist and a manual hoist.
  • The pool is staffed at all times.
  • Additional facilities include: a children's pool.

You are on Standard Changing Room (Wet Side Changing Village). Skip to the next section.

Standard Changing Room (Wet Side Changing Village)

• The changing room surveyed is located on the ground floor to the right of reception.
• The distance from reception is 25m.
• The most accessible route to the changing room has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access into the changing room.
• The door opens inwards and has a high colour contrast.
• The door requires effort to open.
• The width of the opening is 160cm.
• Internally the door has a medium colour contrast.
• Washing and toilet facilities available in the changing room include: a standard shower and a standard toilet.
• Changing facilities available in the changing room include: a dry seat for changing, a baby changing table, a locker and a locker at a suitable height for a wheelchair user.
• The wash basin has a twist/turn mixer tap.
• The toilet seat has a low colour contrast.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium colour contrast.
• The height of the baby change facility when in use is 94cm.
• There is also a mirror and coat hooks in the room.
• There is a shower in the changing room.
• There is step-free level access to the shower area.
• There is a fixed shower head.
• The shower controls are push.
• There is no shower seat.
• There are no grab rails for the shower.
• There are no dropdown rails for the shower.
• The walls and floor have a low colour contrast.
• Lighting levels were even at the time of the survey.
• There are male and female group changing rooms in the village.
• There are individual and area showers.
• There are family changing rooms with baby change tables .

You are on Changing Room with Adaptations (Wet Side Changing Village - Left Hand Transfer). Skip to the next section.

Changing Room with Adaptations (Wet Side Changing Village - Left Hand Transfer)

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• Location and Access View
  • The changing room surveyed is located within the poolside changing village.
  • The distance from the changing village entrance is 8m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 81cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
  • Changing facilities available in the changing room include: a baby changing table.
  • There is a ceiling tracking hoist.
  • The hoist accesses all areas.
  • The dimensions of the changing room are 269cm (width) x 200cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 195cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There is one coat hook.
  • The coat hook is 182cm from the floor.
  • The height of the baby change facility when in use is 92cm.
  • There is a wheel in shower in the changing room.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a shower seat.
  • The shower seat is 48cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There are dropdown rails for the shower.
  • The dropdown rails for the shower have a high colour contrast.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Changing Room with Adaptations (Reception Area - Right Hand Transfer). Skip to the next section.

Changing Room with Adaptations (Reception Area - Right Hand Transfer)

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• Location and Access View
  • The changing room surveyed is located ahead as you enter through the ground floor turnstiles.
  • The distance from reception is 16m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • Washing and toilet facilities available in the changing room include: a wheel-in shower, a standard toilet and a wash basin.
  • Changing facilities available in the changing room include: a changing table/bench and a chair.
  • There is a ceiling tracking hoist.
  • The hoist accesses all areas.
  • The dimensions of the changing room are 240cm (width) x 245cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 177cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin has a twist/turn mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 120cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 107cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • There is a wheel in shower in the changing room.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is no emergency alarm.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There is a dropdown rail for the shower.
  • The dropdown rail for the shower has a high colour contrast.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.

You are on Standard Changing Room (Dry Side and Gym). Skip to the next section.

Standard Changing Room (Dry Side and Gym)

• The changing room surveyed is located on level 1.
• The distance from the lift is 15m.
• The most accessible route to the changing room has a platform lift.
• There are no doors to open along the most accessible route.
• There is step-free level access into the changing room.
• The door opens inwards and has a medium colour contrast.
• The door requires effort to open.
• The width of the opening is 88cm.
• Internally the door has a low colour contrast.
• Washing and toilet facilities available in the changing room include: a standard shower, a toilet with adaptations, a standard toilet and a wash basin.
• Changing facilities available in the changing room include: a dry seat for changing, a stool, a locker and a locker at a suitable height for a wheelchair user.
• The wash basin has a lever mixer tap.
• The toilet seat has a high colour contrast.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a medium colour contrast.
• There is also a mirror and a coat hook in the room.
• There is a shower in the changing room.
• There is step-free level access to the shower cubicle.
• There is a fixed shower head.
• The shower controls are push.
• There is no shower seat.
• There are no grab rails for the shower.
• There are no dropdown rails for the shower.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Cafe Piacetto). Skip to the next section.

Eating and Drinking (Cafe Piacetto)

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• Location and Access View
  • The cafe is located straight ahead past reception .
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located to the right as you enter the cafe area .
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 95cm.
  • The payment machine is portable.
• Service View
  • This area also has colleagues who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • The seating area is both inside and outside.
  • The outdoor seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, coffee tables, high tables and picnic tables.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Cafe Piacetto). Skip to the next section.

Toilet with Adaptations (Cafe Piacetto)

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• Location View
  • The toilet surveyed is located at the left of the cafe counter.
  • The distance from the cafe counter is 6m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile and pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 82cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 250cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 102cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.