Access Guide
Introduction
- If you require transport to Hertfordshire Zoo from Broxbourne station, the venue offers a pick up service. There is a small fee of £3 per adult return and £1 per child (up to the age of 15). Under 2's go free. Please call the number provided at the station so this can be arranged.
Please click on the links below to view information on: - Hertfordshire Zoo
- Hertfordshire Zoo - Jungle Trading Post
- Hertfordshire Zoo - Bear Bakery
- Hertfordshire Zoo - Safari Sam's Diner
- Hertfordshire Zoo - Discovery Centre.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Broxbourne.
Opening Times
- The venue has seasonal opening times.
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Comments
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- Summer - 09.30 to 18.00.
- Winter - 09.30 to 17.00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the rear of the park.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 450cm (11ft 6in x 14ft 9in).
- The nearest designated bay is 44m (48yd 4in) from the welcome centre.
- The furthest designated bay is 90m (98yd 1ft) from the welcome centre.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The door(s) is / are light.
- The width of the door opening is 160cm (5ft 3in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the right going up.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right as you face the entrance.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- The ramp/slope does bypass the step(s).
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Comments
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- There is one shallow step in the doorway.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout.
- The lighting levels are bright.
Eating and Drinking
- The following information is for the cafe.
- Full table service is available.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 2m (2yd 7in) from the main entrance.
- The standard height for tables is 74cm.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) within this venue designated for public use.
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Comments
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- The nearest accessible toilet is in Safari Sam's Diner.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The unisex toilets that were surveyed are located at the left of the venue.
- The unisex toilet(s) is/are 10m (10yd 2ft) from the main entrance.
- Inside the venue, there is level access to the unisex toilet(s).
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the rear of car park 2.
- A member of staff trained in BSL skills is not normally on duty.