You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Chess Club - Monday 10:00 to 12:00 Baby Rhyme Time - Wednesdays 10:00 and 11:00 Storytime - Tuesdays 09.30 LEGO Club - Saturdays 14:00 - 15:00 Knit & Natter - Fridays 10.30 - 12.30 Hoddesdon Post Office For further information please contact Herts Libraries on 0300 123 4049.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Broxbourne.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Taverners Way South Car Park.
  • The car park is located off Taverners Way. A second car park off Taverners Way is available, called Taverners Way North Car Park.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • The dimensions of the standard marked parking bays are 350cm x 400cm (11ft 6in x 13ft 1in).
  • Standard marked parking bays are located in High Street at the front of the building and in Brewery Road at the rear of the building. The parking on the High Street is limited.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Parking is also available at Sainsbury's, subject to Sainbury's Car Parking terms.
  • Access from Sainsbury’s to the High Street is via an alleyway next to the library.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 160cm (5ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).
• Comments View
  • There are security barriers located just inside the main entrance.
  • The width of the barriers are 170cm.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of and beyond the first set of entrance doors.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Library. Skip to the next section.

Library

• This library does not have a regular supply of books in Braille.
• This library does have a regular supply of books in large print.
• This library does have a regular supply of books in audio format.
• The library does have computers with accessible software.
• Auxiliary aids are not available for computer users.

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• Comments View
  • There is an eletronic magnifier available with background and text colour options to suit.
  • There are kiosks with large screens and a touch screen.
  • There is photocopying and scanning machines for public use.
  • There is a home library service, which is the delivery and collection of books and recordings free of charge to customers who are unable to reach the library. This services is run by volunteers.
  • There is a reminiscence collection service, which supports people with dementia and their carers.
  • One to one computer lessons for beginners is available at this library.
  • RNIB Services - Hertfordshire libraries are willing to pay for RNIB Talking Book Service subscriptions for customers who meet the eligibility criteria. Their large print, Braille and moon catalogue is also free to access if you have a visual impairment.
  • A stock reservation service is available.

You are on Post Office. Skip to the next section.

Post Office

• The post office is located towards the rear right of the library.
• Chairs without armrests are available in this area.
• Travel Money and Business Banking services are available.
• The post office is open 09:00-17:00 Monday to Friday and 09:00-12:30 on Saturdays.

You are on Counter (Post Office). Skip to the next section.

Counter (Post Office)

• The counter is 35m (38yd 10in) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 98cm (3ft 3in).
• There is a lowered section.
• The height of the lowered section of the counter is 80cm.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/07/2021.
• The hearing assistance system was working at the time of testing.
• Lighting levels are good.

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• Comments View
  • There are four counters.
  • There is a hearing assistance system on all counters.
  • Only the hearing loops on counters 2 and 3 were working at the time of survey.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, Basement.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are Quiet Study Area, Information, Local Studies, Computers, Adjustable Desk and Large Print Keyboards.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you go up the ramp/slope into the library.
• The lift is a platform lift.
• The floors which are accessible by this lift are 0, 1 (floors B, G).
• The lift is approximately 32m (34yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 120cm x 160cm (3ft 11in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the lift.
  • This accessible toilet is located on the left hand side of the corridor leading to the library area in the basement.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 280cm x 170cm (9ft 2in x 5ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 200cm (6ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.