You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: two swimming pools with wave machine and flume, gym, sauna and steam room, fitness studios, sports hall, squash courts, soft play and cafe.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Letchworth Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: route to the waterslide.
  • There is a manual door along one of the circulation routes.
  • Access throughout may include uneven surfaces.
  • The first floor can be accessed via a standard lift, a platform lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a shower chair.
  • Additional equipment which can be borrowed or hired includes: submersible wheelchair and pool hoist.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • The toilets with adaptations are located on the ground floor behind reception, in each of the changing rooms with adaptations and in the gym on the first floor .
  • The transfer space varies between toilets with adaptations.
  • Female and male step-free standard toilet facilities are located on the ground floor in reception, the changing village and dryside - members changing areas.
• Changing Facilities View
  • Changing facilities with adaptations are located in the changing village.
  • Standard changing facilities are located ahead and to the left as you enter the venue.
  • Parent and baby changing facilities are located in the changing village.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the venue on Baldock Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 290cm (width) x 460cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 110cm.
  • The nearest designated bay is 11m from the entrance.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the venue.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 123cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second, single automatic door.
• The door opens by sliding.
• The width of the opening is 100cm.
• The door has a low colour contrast.

You are on Reception. Skip to the next section.

Reception

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• Location View
  • The reception is located ahead as you enter the venue.
  • The distance from the entrance is 5m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 106cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There are security barriers which are operated by key card.
  • The width of the security barriers is 90cm
  • The height of the card reader is 96cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access between floors via platform lift.
  • The first floor has step-free access via lift.
  • There is step-free level access throughout walkways.
• Circulation View
  • There is a manual door along one of the circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Cafe). Skip to the next section.

Eating and Drinking (Cafe)

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• Location and Access View
  • The cafe is located to the left as you enter the venue.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The payment counter was surveyed.
  • The counter is located on the right as you enter the cafe.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted, wall-mounted (digital) and handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system is located at the counter.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, armchairs and sofas.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Pools. Skip to the next section.

Pools

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• Pool 1 View
  • The pool area is accessed via the changing village.
  • This is an indoor pool with waterslides.
  • There is step-free level access throughout the majority of this area.
  • The following areas have stepped access: the waterslide.
  • Access around the pool area may include uneven surfaces.
  • The flooring is patterned.
  • Seating available around the pool includes: chairs without armrests.
  • Seating is fixed.
  • There is an emergency alarm poolside.
  • Lighting levels vary due to the use of large glazed walls.
  • The pool has step-free access via slope.
  • The following adaptations are available for disabled people: a hydraulic hoist and a submersible wheelchair.
  • The pool is staffed at all times.
  • Additional facilities include: a children's pool and poolside showers.

You are on Changing Village - Wetside. Skip to the next section.

Changing Village - Wetside

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• Changing Area View
  • The shared changing area was surveyed.
  • The changing area surveyed is located ahead and along the corridor as you enter the venue.
  • The distance from the entrance is 18m.
  • The most accessible route to the changing area has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing area.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 168cm.
  • The doors have a low colour contrast.
  • Internally the door has a low colour contrast.
  • Facilities in this area include: changing cubicles, a changing facility with adaptations, toilets, showers, baby change facilities and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • The height of the baby change facility when in use is 82cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • Ambulant toilet facilities are not available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a push tap.
• Shower Facilities View
  • There is step-free level access to the shower facilities.
  • There is a fixed shower head.
  • The shower controls are sensor.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.

You are on Changing Room with Adaptations. Skip to the next section.

Changing Room with Adaptations

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• Location and Access View
  • The changing room surveyed is located ahead and to the left as you enter the changing village.
  • The distance from the changing village entrance is 10m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the changing room.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 72cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
  • Changing facilities available in the changing room include: a changing table/bench.
  • The dimensions of the changing room are 294cm (width) x 166cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 126cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 88cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are multiple coat hooks.
  • The coat hooks are 131cm from the floor.
  • Once in the changing room with adaptions there is a seperate manual door into the toilet with adaptations.
  • There is a wheel in shower in the changing room.
  • There is not room for a wheelchair user to manoeuvre in the shower.
  • There is no emergency alarm.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist/turn.
  • There is a flip-down shower seat.
  • The shower seat is 53cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a high colour contrast.
  • There is a dropdown rail for the shower.
  • The dropdown rail for the shower has a high colour contrast.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Changing Area (Dry Side - Members). Skip to the next section.

Changing Area (Dry Side - Members)

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• Changing Area View
  • The male changing area was surveyed.
  • The changing area surveyed is located to the left at the end of the corridor as you enter the venue.
  • The distance from the entrance is 35m.
  • The most accessible route to the changing area has a very easy slope.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the changing area.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • The door has a medium colour contrast.
  • There is a second, single manual door.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • Facilities in this area include: toilets, showers, a changing bench and lockers.
  • There are lockers at a suitable height for a wheelchair user.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • Ambulant toilet facilities are not available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has lever taps.
• Shower Facilities View
  • There is step-free level access to the shower facilities.
  • There is a fixed shower head.
  • The shower controls are sensor.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • There is a similar female changing area next to this one.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located ahead as you enter the venue.
  • The distance from the entrance is 8m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door is push pad activated.
  • The height of the push pad is 93cm.
  • The door opens inwards and has a high colour contrast.
  • The width of the opening is 84cm.
  • The door has a push pad lock.
  • Internally the door has a medium colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 348cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 97cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 124cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 87cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located ahead and to the left as you enter the venue.
• The first floor can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Lift (Platform). Skip to the next section.

Lift (Platform)

• The lift surveyed is located to the left at the end of the corridor after you enter the venue.
• The distance from the entrance is 31m.
• The most accessible route to the lift has a very easy slope.
• There is a manual door along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • The gym and first floor studio can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 500kg.
  • The internal dimensions of the lift are 115cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • The lift is slow moving.
  • This lift has a visual floor indicator.

You are on Gym. Skip to the next section.

Gym

• The gym is located on the first floor to the left as you exit the lift.
• There is step-free level access into the gym.
• There are double manual doors.
• The doors open both ways.
• The doors require effort to open.
• The width of the opening is 144cm.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• Doors are held open along circulation routes.
• Access throughout may include pillars.
• There is room for a wheelchair user to manoeuvre.
• The gym is staffed when open.
• The walls and floor colour contrast varies between low and high.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines and upper body machines where fixed seats can be removed.
• There is not a hearing assistance system.
• There is background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 100cm.
• The door has a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 123cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.