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Pavilions Shopping Centre

High Street, Waltham Cross, EN8 7BZ

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Access Guide

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Overview

  • About View
    • The venue is a shopping precinct and multi storey car park.
    • Facilities available in the venue include: supermarkets, pharmacies, coffee shops, cafes and retail stores.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free access via slope at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include permanent physical obstructions.
    • Floors G,1,2,3,4 and 5 can be accessed via a standard lift.
    • Floors 1 - 5 are multi store car park only levels.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the shopping centre ahead as you enter the High Street entrance.
    • The toilet with adaptations has a right hand transfer space.
    • Ambulant toilet facilities are located within the standard male and female toilets.
    • Female and male step-free standard toilet facilities are located at the rear of the shopping centre ahead as you enter the High Street entrance.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the male and female standard toilets.

Parking

  • Car Park View
    • The car park is located directly above the shopping precinct.
    • The car park is multi-storey.
    • The car park surface consists of concrete.
    • The height of the restriction barrier is 427cm.
    • There are 15 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 140cm.
    • The nearest designated bay is 14m from the lift.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There are 3 Blue Badge bays located on each car park level next to the lifts .
  • Charges and Restrictions View
    • Parking is not free for all users, including Blue Badge holders.
    • Payment machines are located in the lift lobby of the car park.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located on the High Street.
    • The name of the car park is High Street car park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance (High Street)

  • This entrance is located on the pedestrianised area of the High Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 137cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free access via a very easy slope as you enter.

Entrance (Eleanor Cross Road )

  • This entrance is located on the pedestrianised area of Eleanor Cross road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open towards you.
  • The width of the opening is 144cm.
  • The doors have a low colour contrast.

Lift

  • The lift surveyed is located straight ahead after the High Street entrance to the right of Superdrug.
  • The distance from the High Street entrance is 100m.
  • The most accessible route to the lift has a slight slope.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Ground, 1,2,3,4 and 5 floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1500kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 105cm.
    • The internal dimensions of the lift are 195cm (width) x 131cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were low at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Getting Around (Shopping Centre)

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include permanent physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • The flooring is shiny.
    • There is background noise.
    • Wayfinding signage is provided.
    • Dementia-friendly signage is also provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: benches.
    • Lighting levels vary due to the size of the space.
    • The shopping centre is located on the ground floor. Floors 2 - 5 are all multi storey parking.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the centre when entering via the High Street entrance. The signage for the initial access has an accessible symbol, a baby change symbol and a male symbol.
    • The distance from the lift is 25m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 89cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 400cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 107cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.

Stairs (to Car Park)

  • The stairs are located at the rear of the shopping centre near the lifts.
  • Ground floor and car park floors 1 - 5 can be accessed by these stairs.
  • There are double manual doors to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were low at the time of the survey.