Access Guide
Introduction
- Services / facilities within the building include swimming pools, a fitness suite, a group fitness studio, sports hall, café, accessible toilets, standard toilets and shower facilities.
Opening Times
- Monday 06:30 - 22:00.
- Tuesday 06:30 - 22:00.
- Wednesday 06:30 - 22:00.
- Thursday 06:30 - 22:00.
- Friday 06:30 - 22:00.
- Saturday 07:30 - 19:30.
- Sunday 07:30 - 19:30.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Carpenders Park.
- The nearest underground station is Northwood Hills.
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Comments
View
- The nearest bus stop is served by the number 8 to Abbots Langley/Northwood and the R17 to Hatch End/South Oxhey.
- Carpenders Park Overground Station is approximately 0.3 miles away.
- Northwood Hills Underground Station is approximately 2.6 miles away.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located to the left of the venue.
- The car park type is open air/surface.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 225cm x 500cm (7ft 5in x 16ft 5in).
- The nearest Blue Badge bay is 41m (44yd 2ft) from the entrance.
- The furthest Blue Badge bay is 47m (51yd 1ft) from the entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the building.
- There is ramped/sloped or stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 125cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 112cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the right of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 136cm (4ft 6in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Reception
- The desk/counter is 6m (6yd 1ft) from the entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 27/07/2021.
- The hearing assistance system was working at the time of testing.
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Comments
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- The hearing loop is located on the far left of the reception desk.
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played in the fitness suite and group fitness studio.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
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Comments
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- There is an accessible gate and turnstiles for access to the main area of the building.
- Access both in and out of the venue is gained via membership card and/or request from the reception.
Eating and Drinking (Ground Floor)
- The following information is for the café.
- The café is located on the ground floor, opposite reception.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 8m (8yd 2ft) from the entrance.
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- The café was closed at the time of survey.
- Vending machines for crisps, snack bars, soft drinks and hot drinks were available at the time of survey (July 2021).
Sports Hall 1 and 2
- There are two sports halls.
- Sports hall 1 is directly to the left of the reception.
- The doors open towards you 9pull).
- The left leaf is locked but can be opened if needed.
- Sports hall 2 is to the right of sports hall 1 at the other end of the corridor.
- The doors open towards you (pull).
- The left leaf is locked but can be opened if needed.
- There is also a double door that links the two sports halls together.
Glyn Abraham Suite
- The Glyn Abraham suite is available for hire and has a mix of uses.
- It is located behind and to the right of reception.
- The door opens away from you (push).
- The door maybe difficult to open.
- There are tables and chairs (without armrests) within the room.
Swimming Pool (Main Pool)
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There is a pool platform lift for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 6 steps.
- The steps do have handrails.
- The handrails are on both sides.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- There is one hoist/lift pool access point.
- There is one stepped pool access point.
- There are three ladder pool access points.
- There are poolside benches available.
Swimming Pool (Small Pool)
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There is a pool platform lift for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 4 steps.
- The steps do have handrails.
- The handrails are on both sides.
- There is not a ladder type entrance into the water.
Accessible Changing Room (1 - Ground Floor - Wet Side - Right Transfer)
- There are accessible changing rooms available.
- The accessible changing room is located in the changing village, poolside.
- The facility is 25m (27yd 1ft) from the main entrance.
- The door opens outwards.
- The width of the door is 86cm (2ft 10in).
- The door is locked by a locking handle.
- The dimensions of the accessible changing room are 240cm x 245cm (7ft 10in x 8ft).
- The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 160cm (5ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 75cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a locker within the accessible changing room.
- There is not a changing bench.
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair and a flip-down seat.
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Comments
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- At the time of survey the flip down shower seat was broken (28/07/2021).
- There is a sign on the door claiming the room is out of order, however, this is to deter non disabled users from using it.
- The staff on the reception can unlock the door for access to use as a toilet or changing room.
Accessible Changing Room (2 - Ground Floor - Wet Side - Right Transfer)
- There are accessible changing rooms available.
- The accessible changing room is located in the changing village, on the left hand side.
- The facility is 23m (25yd 6in) from the entrance.
- The door opens outwards.
- The width of the door is 105cm (3ft 5in).
- The door is locked by a locking handle.
- The dimensions of the accessible changing room are 397cm x 295cm (13ft x 9ft 8in).
- The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 50cm (1ft 8in) above floor level.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- There is not a locker within the accessible changing room.
- The accessible changing room has a ceiling tracking hoist.
- There is a changing bench.
- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the bench is 180cm (5ft 11in).
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head.
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Comments
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- The basin is height adjustable from 75 - 93cm.
- It is operated via a push down catch on the right hand side.
Standard Changing Room (Ground Floor - Wet Side)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 25m (27yd 1ft) from the main entrance.
- The standard changing room(s) is/are approximately 17m (18yd 1ft) from the reception desk.
- The standard changing room(s) surveyed is/are located in the changing village to the left of reception.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- There are 4 larger cubicles for families.
- These are located past the hair drying station and round to the right.
- There are 6 shower cubicles available.
- The far right cubicle is an ambulant facility.
- There are also 4 pre/post pool showers near the pool, to the far left.
- There is a flip down seat, grab rails and a adjustable shower head here.
Accessible Toilet (Ground Floor - Wet Side - Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 32m (34yd 2ft) from the entrance.
- This accessible toilet is located in the changing village, next to the showers, past all of the changing area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 147cm x 255cm (4ft 10in x 8ft 4in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 105cm and 140cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Ground Floor - Wet Side)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the changing village, next to the showers, before you enter the pool area.
- The female and male toilets are approximately 34m (37yd 7in) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the female and male toilets are good.
Parent and Baby Room (Ground Floor - Wet Side)
- There is a parent and baby room for public use.
- The parent and baby room is located in the changing village, past the hair drier station and round to the right.
- The parent and baby room is approximately 30m from the entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 88cm (2ft 11in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 82cm.
- The wash basin tap type is lever.
- There is/are not chair(s) in the parent and baby room.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Accessible Toilet (Ground Floor - Lobby - Left Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
- This accessible toilet is located past reception and on the left before the changing village.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is easy to open.
- The dimensions of the accessible toilet are 152cm x 215cm (4ft 12in x 7ft 1in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 87cm (2ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 105cm and 140cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s) (Ground Floor - Lobby)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located past reception and on the left before the changing village.
- The shared toilet(s) is/are approximately 16m (17yd 1ft) from the entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Other Floors (Central Staircase)
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are low to moderate.
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Comments
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- There are three flights of stairs.
- Each flight consists of 7 steps.
Lift
- There is a lift for public use.
- The lift is located to the left of reception, through the turnstiles/accessible gate area.
- The lift is a platform lift.
- The floors which are accessible by this lift are G and 1.
- Wall mounted information boards are not provided at lift landings.
- There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
- The lift is approximately 10m (10yd 2ft) from the entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 88cm (2ft 11in).
- The dimensions of the lift are 110cm x 144cm (3ft 7in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- To operate the lift hold down the number of the floor (0/1) you wish to access.
- The lift will stop if the floor button (0/1) is not depressed.
Fitness Suite (First Floor)
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Access to Fitness Suite
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- The fitness suite is located on the first floor.
- The fitness suite is 28m (30yd 1ft) from the lift.
- There is step free access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The door(s) may be difficult to open.
- The opening is 180cm (5ft 11in) wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is by the company.
- Equipment suitable for mobility or sensory impaired users includes 2x chest press, 1x shoulder press, 1x low row, 1X hand cycle.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- There fixed loop system in place.
- There is equipment available where the seat can be removed for wheelchair users.
Group Fitness Studio 1 - First Floor
- The room is located directly ahead at the top of the stairs or to the right of the lift as you exit.
- There are double doors that may be difficult to open.
- The doors open towards you (pull).
- There is a variety of equipment within the room.
- The floor covering is wood effect laminate.
Group Fitness studio 2 - First Floor
- The room is located to the right at the top of the stairs or to the left as you exit the lift.
- There are double doors that may be difficult to open.
- The doors open away from you (push).
- There is a variety of equipment within the room.
- The floor covering is wood effect laminate.
Group Cycling Studio - First Floor
- The room is located to the right of the gym/fitness suite.
- There is a single door that may be difficult to open.
- The door opens away from you (push).
- There are 9 spin bikes in the room.
- There are virtual spin sessions held throughout the day.
- These sessions are projected via a large TV at the far end of the studio.
- The floor covering is wood effect laminate.
Accessible Changing Room (First Floor - Dry Side - Left Transfer)
- There are accessible changing rooms available.
- The accessible changing room is located between group fitness studio 1 and the fitness suite.
- The facility is 10m (10yd 2ft) from the lift.
- The door opens outwards.
- The width of the door is 86cm (2ft 10in).
- The door is locked by a lever twist.
- The dimensions of the accessible changing room are 238cm x 247cm (7ft 10in x 8ft 1in).
- The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 170cm (5ft 7in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 47cm (1ft 7in) above floor level.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 73cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- There is not a locker within the accessible changing room.
- There is not a changing bench.
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 48cm (1ft 7in).
Accessible Toilet (First Floor - Right Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the lift.
- This accessible toilet is located on the first floor, to the left of the Group Fitness Studio 1.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is easy to open.
- The dimensions of the accessible toilet are 175cm x 225cm (5ft 9in x 7ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 108cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 105cm and 140cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Standard Changing Room (First Floor - Dry Side - Female)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 8m (8yd 2ft) from the central stairwell.
- The standard changing room(s) surveyed is/are located up the stairwell, round to the left and down the left hand corridor.
- There is not level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
View
- There is one ambulant shower and standard toilets in this changing room.
Standard Changing Room (First Floor - Dry Side - Male)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 5m (5yd 1ft) from the central stairwell.
- The standard changing room(s) surveyed is/are located up the staircase, to the right, on the right hand side just after the lift.
- There is not level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
View
- There is one ambulant shower and toilets in this changing room.