You are on Introduction. Skip to the next section.

Introduction

• For assisted travel please telephone 0800 028 2878 or email [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the ticket office entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 108cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 108cm.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 135cm (4ft 5in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 3m (3yd 10in) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Access Point (Platform 1 Entrance). Skip to the next section.

Access Point (Platform 1 Entrance)

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• Access Point View
  • This information is for the access point located to the left of the ticket office building.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 170cm.
  • There are bollards at this access point.
  • The bollards only obstruct this access point from Station Road.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Access Point (Platform 2 Entrance). Skip to the next section.

Access Point (Platform 2 Entrance)

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• Access Point View
  • This information is for the access point located along Station Road.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 260cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left of the ramp.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
• Comments View
  • The controls of the help point at this entrance are 102cm and 110cm high.

You are on Footbridge. Skip to the next section.

Footbridge

• There is a footbridge with 15+ medium, clearly marked steps with handrails on both sides.
  
• This footbridge can be accessed from Station Road, platform 2 and the car park.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between Weekdays 13.15 - 06.00 and 15.30 on Saturdays until Monday.
• There is a ticket office.
• The ticket office is located beyond the main entrance on Station Road.
• The ticket office is 3m (3yd 10in) from the main entrance.
• The train companies operating from within this station are Abellio Greater Anglia.
• The train companies that operate within this station include:.
• Please click here for access information for Abellio Greater Anglia.
• There is not a taxi rank at the station.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • The controls of the help point on platform 1 are 106cm and 115cm high (this is shown in photograph 2).
    
  • The oyster payment machine is 99cm high (this is shown in photograph 6).
    
  • The height of the ticket payment machine is between 87cm and 116cm high (this is shown in photograph 7).

You are on Waiting Room (Platform 1). Skip to the next section.

Waiting Room (Platform 1)

• There is step-free access to the waiting room.
• The entrance is not clearly signed.
• The waiting room door does/do contrast visually with its immediate surroundings.
• The door(s) is/are single, manual (away from you), with a width of 84cm.
• The door has a closer and maybe difficult for some to open.
• The type of flooring in the waiting room is wood.
• There is high colour contrast between the walls and floor.
• There is a mixture of seating with and without armrests within the waiting room.
• There is a space for a wheelchair user to wait within the seating area.
• There are audible announcements in the waiting lounge.
• There is a departure screen in the waiting room.
• There is not a hand sanitiser in this waiting room.
• The lighting levels are good.
• There is also a waiting room available on platform 1 that is only open when the train station is staffed.
  There is a touch pad to exit, at a height of 90cm.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.