You are on Introduction. Skip to the next section.

Introduction

• Related link Stevenage Train Station to Town Square Fountain and Clock Tower.
• Https://www.accessable.co.uk/stevenage-borough-council/access-guides/stevenage-train-station-to-town-square-fountain-and-clock-tower

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking (Short Stay). Skip to the next section.

Parking (Short Stay)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Lytton Way.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 365cm (11ft 2in x 11ft 12in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the lift.
  • The furthest Blue Badge bay is 13m (14yd 8in) from the lift.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located to the right of the blue badge bays.
• Comments View
  • There are 4 bays opposite the stairs and near the Blue Badge parking which is 20mins limited parking (free) and used for people dropping off and picking up.

You are on Parking (Long Stay). Skip to the next section.

Parking (Long Stay)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located Lytton Way.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Public Car Parks View
  • There is not a/are not Blue Badge parking bay(s) available within the car park.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Access Point (Town Centre Entrance - Lytton Way). Skip to the next section.

Access Point (Town Centre Entrance - Lytton Way)

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• Access Point View
  • This information is for the access point located on Lytton Way.
  • There is stepped access at this access point.
  • There is no gate at this access point.
• Step(s) View
  • The step(s) is/are located are located to the left and right beyond the access point.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
• Comments View
  • Photographs 3-5 show the stairs to the left of the entrance.
  • Photographs 6-8 show the stairs to the right of the entrance lead to the short stay car park, the taxi rank and bus stop on Lytton Way.

You are on Lift (Town Centre Entrance - Lytton Way). Skip to the next section.

Lift (Town Centre Entrance - Lytton Way)

• There is a lift for public use.
• The lift is located Lytton Way.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 115cm x 130cm (3ft 9in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Access Point (Stevenage Leisure Park Entrance). Skip to the next section.

Access Point (Stevenage Leisure Park Entrance)

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• Access Point View
  • This information is for the access point located leading from Stevenage Leisure Park.
  • There is an information board/map at this access point.
  • There is ramped/sloped or stepped access at this access point.
  • There is no gate at this access point.
  • The width of the gap is 300cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the station.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 190cm (6ft 3in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right as you face the station.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Level Change (Stevenage Leisure Park Access to Lift and Stairs for Platform 5). Skip to the next section.

Level Change (Stevenage Leisure Park Access to Lift and Stairs for Platform 5)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the main walkway and Stevenage Leisure Park.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Access Point (Platform 5). Skip to the next section.

Access Point (Platform 5)

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• Access Point View
  • This information is for the access point located on the walkway leading from the main station on the Leisure Park Side.
  • There is an information board/map at this access point.
  • There is stepped access at this access point.
• Step(s) View
  • The step(s) is/are located at the end of the walkway to the right.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 33m (36yd 3in) from the town centre entrance.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Ticket Barriers Platforms 1-4. Skip to the next section.

Ticket Barriers Platforms 1-4

• The ticket barriers are located ahead after the Ticket Office.
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Ticket Barriers Platform 5. Skip to the next section.

Ticket Barriers Platform 5

• The ticket barriers are located ahead as you exit the stairs or lift from the walkway.
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 12 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the main concourse.
• The ticket office is 33m (36yd 3in) from the town centre entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• Please click here for access information for Virgin.
• There is a taxi rank at the station.
• The taxi rank is located within the car park.
• The taxi rank is 32m (34yd 2ft) from the town centre entrance lift.
• Shops and services within the station include Puccino's, Chugg's Coffee, Costa Coffee and AMT News.
• All key concourse shops and services have level access.
• There are 5 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2, 3, 4 and 5.
• The platform(s) accessed by lift is / are 1, 2, 3, 4 and 5.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4 and 5.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4 and 5.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask any member of staff.

You are on Footbridge. Skip to the next section.

Footbridge

• Leading from the concourse is a bridge that spans platforms 1, 2, 3, 4 and 5.
• There are 15+ well marked medium steps with handrails both sides between the platforms and the bridge.
• Photographs 7 - 14 show the access from the footbridge down on to platform 5.

You are on Lift (Platform 1-2). Skip to the next section.

Lift (Platform 1-2)

• There is a lift for public use.
• The lift is located on the concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are concourse - platforms.
• The lift is approximately 28m (30yd 1ft) from the town centre entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 128cm (4ft 2in).
• The dimensions of the lift are 176cm x 176cm (5ft 9in x 5ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Platform 3-4). Skip to the next section.

Lift (Platform 3-4)

• There is a lift for public use.
• The lift is located on the main concourse.
• The lift is a standard lift.
• The floors which are accessible by this lift are bridge - platform.
• The lift is approximately 39m (42yd 1ft) from the town centre entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 189cm x 186cm (6ft 2in x 6ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Lift (Platform 5). Skip to the next section.

Lift (Platform 5)

• The lift is located at the end of the walkway leading from the leisure park.
• The lift is a standard lift.
• The floors which are accessible by this lift are concourse to platform.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 48m (52yd 1ft) from the Stevenage Leisure Park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 115cm (3ft 9in).
• The dimensions of the lift are 160cm x 180cm (5ft 3in x 5ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Accessible Toilet (Right Transfer). Skip to the next section.

Accessible Toilet (Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 39m (42yd 1ft) from the town centre entrance.
  • This accessible toilet is located on the bridge.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from any member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 248cm x 150cm (8ft 2in x 4ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 70cm (2ft 4in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the bridge.
  • The female and male toilets are approximately 37m (40yd 1ft) from the town centre entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.