Skip to main content
The new name for DisabledGo

The John Warner Sports Centre

Stanstead Road, Hoddesdon, Hertfordshire, EN11 0QF

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include two swimming pools, fitness suite, exercise/dance/spinning studios, Scrambles Cafe, osteopath clinic, and a function room with bar.
  • Services / facilities within the grounds include 3G floodlit football pitches, two astro turfs and 2 grass pitches.

Opening Hours

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Rye House.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 8 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 450cm (11ft 6in x 14ft 9in).
    • The nearest designated bay is 10m (10yd 2ft) from the main entrance.
    • The furthest designated bay is 18m (19yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 190cm (6ft 3in).

Outside Access (Sports Ground Entrance)

  • This information is for the entrance located at the rear of the venue.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 80cm (2ft 7in) wide.

Level Change (Sports Ground Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you enter the sports ground.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 120cm (3ft 11in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left as you enter the sports ground.
  • There is / are 12 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is / are medium height.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • The ramp/slope does bypass the step(s).

Sports Grounds

  • There is level access to all the pitches.
  • There are concrete paths around all pitches.
  • The pathways are 120cm wide.
  • There is no seating available.
  • Bookings for the pitches are done via reception.

Reception

  • The desk is 3m (3yd 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service.
  • This venue does play background music.
  • Music is played in the fitness suite and studios.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are medium.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left just beyond the reception.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 100cm (3ft 3in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the rear of the foyer.
  • There is / are 4 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is / are medium height.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp/slope does bypass the step(s).

Level Change (Sports Hall)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading to the sports hall.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is / are medium height.
  • The steps do have handrails.
  • The handrails are on both sides.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are steps into the swimming pool.
  • There are 3 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the right to the rear of the main foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1.
  • The lift is 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 10m (10yd 2ft) from the lift.
    • There is step free access to the fitness suite.
    • Level access is by lift.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are double.
    • The doors are heavy.
    • The opening is 150cm wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is by the company.
    • Equipment suitable for mobility or sensory impaired users includes upper body ergometer and the upper body multi-station.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.
  • Comments View
    • The staff are trained to be able to deal with various needs.
    • The fitness suite is on two levels, however the upper level can only be accessed via stairs.

Eating and Drinking (Scrambles Cafe)

  • The following information is for the cafe.
  • The cafe is located on the first floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 15m (16yd 1ft) from the lift.
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Changing Room (Wet Side)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the changing village.
  • The facility is 12m (13yd 4in) from the main entrance.
  • The door opens inwards.
  • The width of the door is 100cm (3ft 3in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 280cm x 240cm (9ft 2in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 70cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is a changing bench.
  • The facility changing bench is free standing.
  • The facility changing bench height is fixed.
  • The length of the bench is 140cm (4ft 7in).
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).

Standard Changing Room (Wet Side)

  • There are standard changing rooms available.
  • The standard changing room is 12m (13yd 4in) from the main entrance.
  • The standard changing room is 10m (10yd 2ft) from the reception desk.
  • The standard changing room is 4m (4yd 1ft) from the swimming pool.
  • The standard changing rooms are located within the changing village.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Accessible Changing Room (Dry Side)

  • There are accessible changing rooms available.
  • The accessible changing room is located off the main corridor.
  • The facility is 16m (17yd 1ft) from the main entrance.
  • The door opens inwards.
  • The width of the door is 90cm (2ft 11in).
  • The door is locked by a locking handle.
  • The dimensions of the accessible changing room are 260cm x 240cm (8ft 6in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 46cm (1ft 6in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 70cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is a changing bench.
  • The facility changing bench is free standing.
  • The facility changing bench height is fixed.
  • The length of the bench is 150cm (4ft 11in).
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 50cm (1ft 8in).

Standard Changing Room (Dry Side)

  • There are standard changing rooms available.
  • The standard changing room is 16m (17yd 1ft) from the main entrance.
  • The standard changing room is 14m (15yd 11in) from the reception desk.
  • The standard changing room is 8m (8yd 2ft) from the sports hall.
  • The standard changing rooms are located off the main corridor to the left.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.