Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Ware Road Day Service

Ware Road, Hertford, SG13 7TG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
    • The Ware Road Day Service is a local authority-supported centre that provides tailored social care, independence training, and daily activities for adults with physical or learning disabilities, mental health challenges, dementia, and the elderly.
    • The venue has 2 floors.
    • Services on the ground floor include: a day room including a kitchen, the life skills room, and the activity and craft room.
    • Facilities on the first floor include: a sensory room, and a hairdressing room.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free access via slope at the other entrance.
    • There is step-free level access throughout all areas.
    • Doors are held open along circulation routes.
    • The ground floor and the first floor can be accessed via a standard lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair, walking aids, a portable hoist, a raised toilet seat and a shower chair.
    • Additional equipment which can be borrowed or hired includes: a bariatric patient mover.
    • The alternative formats documents can be provided in include: large print.
    • There is not a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor off the day room, and on the first floor off the main access corridor.
    • The transfer space varies between toilets with adaptations.
    • The toilet with adaptations on the ground floor has a transfer space on both sides. The toilet with adaptations on the first floor has a transfer space on the left-hand side.
    • Ambulant toilet facilities are located within the female and male standard toilets on the ground and first floors.
    • Female and male step-free standard toilet facilities are located on the ground and first floors.
  • Changing Places Facilities View
    • Changing Places facilities are located on the ground floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations on the ground floor.
    • The Changing Places facility has a transfer space on both sides.
  • Washroom and Shower Facilities View
    • The washroom facilities with adaptations are located on the ground floor off the main access corridor, and off the life skills room.
    • The bathrooms with adaptations have a transfer space on both sides.

Parking

  • Car Park View
    • The car park is located off Stanstead Road, to the left-hand side of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 30m from the main entrance.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the building, off the service bus drop-off area.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 153cm.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 122cm.

Counter (Reception)

  • The counter is located on the left after the first set of doors at the main entrance.
  • The distance from the first set of doors at the main entrance is 3m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 74cm.
  • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and sofas.
  • Some seating is fixed.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • Access View
    • There is step-free level access throughout walkways.
  • Circulation View
    • Doors are held open along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • There may be background noise.
    • Seating available in the walkways includes: chairs with armrests, chairs without armrests and sofas.
    • Lighting levels were even at the time of the survey.

Day Room

  • Restaurant Bar Café 1 View
    • The day room is located on the ground floor to the right of the building.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 86cm.
    • Menu types include: wall-mounted.
    • The following are available: drinking straws, takeaway cups, two handled cups, easy grip cutlery, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and riser recliner chairs.
    • Furniture available in this area includes: coffee tables and height adjustable tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located on the right after the main entrance.
  • The distance from the main entrance is 12m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The ground floor and the first floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 108cm.
    • The internal dimensions of the lift are 157cm (width) x 139cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located on the left after the main entrance.
  • The ground floor and the first floor can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were even at the time of the survey.
  • There is a similar set of stairs to the rear-right of the building.

Changing Places (Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located on the left after the main entrance.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from the main entrance is 6m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into the facility.
    • There is Braille, tactile and pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 97cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
    • The dimensions of the facility are 250cm (width) x 473cm (depth).
    • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 157cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 275cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder is located on the dropdown rail.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 182cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 51cm from the floor.
    • There are no grab rails for the shower.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a medium colour contrast.
    • There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 118cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 118cm from the floor.
    • A wide paper roll dispenser is not available.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 175cm from the floor.
    • A privacy screen is not available.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Day Room - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located to the far left of the day room.
    • The distance from the main entrance is 25m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile and pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 96cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 274cm (width) x 362cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 160cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 88cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 118cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 102cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • The wash basin is height adjustable.

Bathroom with Adaptations (Transfer Both Sides)

  • Location and Access View
    • The bathroom surveyed is located on the right after the main entrance.
    • The distance from the main entrance is 6m.
    • The most accessible route to the bathroom has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into the bathroom.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 97cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the bathroom are 346cm (width) x 366cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 75cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 123cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 56cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 118cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The bathroom has a waste bin and a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 158cm and 180cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The facility hoist is powered overhead and accesses all areas.
    • The bathroom has a height adjustable bath.
    • The height of the side of the bath from floor level is 74cm.
    • The bath has twist/turn mixer controls.
    • The wash basin is height adjustable.