You are on Introduction. Skip to the next section.

Introduction

• There is step free access to the booking office, located in The Howard Centre and lift access down to all platforms.
• The station is accessable from both the Howard Centre and Hydeway.
• Access to the lift in the Howard Centre is not available after 19:15pm.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on assisted travel please refer to the following link:-https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is The Howard Centre.
  • The car park is located in the Howard Centre.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 10+ designated bays measuring 370cm by 500cm available in car park.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Outside Access (The Howard Centre Entrance). Skip to the next section.

Outside Access (The Howard Centre Entrance)

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• Entrance View
  • This information is for the entrance located in the shopping centre.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right after the second set of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located immediately beyond the second set of doors.
  • There is/are 10 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Access Point (Hydeway). Skip to the next section.

Access Point (Hydeway)

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• Access Point View
  • This information is for the access point located on the Hydeway.
  • There is not an information board/map at this access point.
  • There is stepped access at this access point.
  • There is no gate at this access point.
  • This entrance leads from the Hydeway pathway.
• Step(s) View
  • The step(s) is/are located as you enter from the Hydeway.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the Howard Centre entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading down to the platforms.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does bypass the ramp/slope.

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• Comments View
  • Photographs 1 and 2 shows the steps leading to Platforms 1 and 2.
  • Photographs 3 and 4 shows the steps leading to Platforms 3 and 4.
  • Photographs 5 and 6 shows the footbridge.

You are on Lift (Platforms 1 and 2). Skip to the next section.

Lift (Platforms 1 and 2)

• There is a lift for public use.
• The lift is located on the bridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are Bridge - Platforms 1 and 2.
• The lift is approximately 74m (80yd 2ft) from the The Howard Centre Station entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There is an identical lift for platforms 3 & 4, which is 52m from The Howard Centre Station entrance.

You are on Lift (Platforms 3 and 4). Skip to the next section.

Lift (Platforms 3 and 4)

• There is a lift for public use.
• The lift is located on the footbridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform to Footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 19m (20yd 2ft) from the Platforms 1 and 2 lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 130cm x 140cm (4ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 28m (30yd 1ft) from the lift.
• This office is located on platform 3.
• There is a ticket office.
• The ticket office is located in the shopping centre.
• The ticket office is 25m (27yd 1ft) from the Howard Centre Station entrance.
• The train companies operating from within this station are Great Northern.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is not a taxi rank at the station.
• Shops and services within the station include Marchio's Café.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) accessed by lift is / are 1,2,3 & 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask a member of staff.

You are on Entrance (Marchio's Platform 2). Skip to the next section.

Entrance (Marchio's Platform 2)

• This information is for the entrance located on Platform 2.

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• Entrance View
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 92cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (Marchio's). Skip to the next section.

Eating and Drinking (Marchio's)

• The following information is for the café.
• The café is located on platform 2.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 8m (8yd 2ft) from the Marchio's entrance.
• The standard height for tables is 72cm.
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Platform 1 and 2 Waiting Room. Skip to the next section.

Platform 1 and 2 Waiting Room

• The waiting room on platform 1 and 2 is close to the ticket barriers and the stairs.
• There is a single door to enter from platform 1 that is 118cm in width, heavy and push to open.
• There is one step in the doorway that is 8cm in height and not marked out well.
• Photographs 1 and 2 show the door and step on Platform 1
• There is a single door to enter from platform 2 that is 118cm in width, heavy and push to open.
• There is one step in the doorway that is 8cm in height and not marked out well.
• Photographs 3 and 4 show the door and step on Platform 2.
• The waiting room has wood and metal seating with armrests throughout with an overhead board with train times on and loud speaker announcements.
• The lighting level is moderate to good.

You are on Platform 3 and 4 Waiting Room. Skip to the next section.

Platform 3 and 4 Waiting Room

• The waiting room on platform 3 and 4 is close to the ticket barriers and the stairs.
• There is a single door to enter from platform 3 that is 118cm in width, heavy and push to open.
• There is one step in the doorway that is 8cm in height and not marked out well.
• Photographs 1 and 2 show the door and step on Platform 3
• There is a single door to enter from platform 2 that is 118cm in width, heavy and push to open.
• There is one step in the doorway that is 8cm in height and not marked out well.
• Photographs 3 and 4 show the door and step on Platform 4.
• The waiting room has wood and metal seating with armrests throughout with an overhead board with train times on and loud speaker announcements.
• The lighting level is moderate to good.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located in the waiting room on platform 2 and 4.
  • The female toilet(s) is/are approximately 32m (34yd 2ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 2 and 4.
  • The male toilet(s) is/are approximately 43m (47yd 1in) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels are medium.
• Comments View
  • There are also male standard toilets on platform 3.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.