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Bishop's Stortford Station

Station Road, Bishops Stortford, Hertfordshire, CM23 3BL

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Access Guide

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Introduction

  • Services / facilities within the building include a WHSmith store and Lucianos Coffee shop.
  • Services / facilities within the grounds include the Train Station.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bishops Stortford.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on Dane Street.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 9 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 500cm (7ft 7in x 16ft 5in).
    • The nearest Blue Badge bay is 50m (54yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 75m (82yd 1in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located to the left of Dane Street entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Entrance (Main Entrance - Dane Street)

  • This information is for the entrance located on Dane Street.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Entrance (London Road)

  • This information is for the entrance located on London Road.
  • Entrance View
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading to the stairs from the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 126cm (4ft 2in).
    • The lighting levels at the ramp/slope are moderate to good.
  • Step(s) View
    • The step(s) is/are located at the top of the slope prior to the entrance barriers.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • The lighting levels at the step(s) are moderate to good.

Reception (Ticket Office)

  • The desk/counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 14/02/2024.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are automated ticket machines available, and wide automatic ticket barriers with a width of 100cm.

Lift

  • There is a lift for public use.
  • The lift is located on platforms 1, 2 and 3.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Footbridge.
  • The lift is approximately 50m (54yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 150cm x 150cm (4ft 11in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Footbridge

  • The footbridge has 15+ medium, clearly marked steps with handrails on both sides.

Entrance (to Luciano's)

  • This information is for the entrance located on platform 3.
  • Entrance View
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 115cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Eating and Drinking (Luciano's)

  • The following information is for the café.
  • The café is located on platform 3.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • There is not a lowered section at the counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Train Station

  • There are generally 5 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located by the main entrance.
  • The ticket office is 10m (10yd 2ft) from the main entrance.
  • The train companies operating from within this station are Greater Anglia.
  • The train companies that operate within this station include:.
  • Please click here for access information for Greater Anglia.
  • There is a taxi rank at the station.
  • The taxi rank is located on Dane Street.
  • The taxi rank is 20m (21yd 2ft) from the main entrance.
  • Shops and services within the station include a waiting room, coffee shop, and WH Smith.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1-2-3.
  • The platform(s) accessed by lift is / are 2-3.
  • The platform(s) accessed by ramp / slope is / are 2-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1-2-3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2-3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask at ticket office.
  • Comments View
    • There are emergency call buttons on all platforms and portable ramps for train access.

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 65m (71yd 3in) from the main entrance.
    • This accessible toilet is located on platform 1.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments View
    • There is an accessible toilet in platform 3 that has been out of order for a long time.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.