Access Guide
Introduction
- Services / facilities within the building include a variety of clothing and make-up brands, Nando's, Creams, Costa Coffee, Patisserie Valerie and Virgin Holidays.
- Related link Creams.
- Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/creams-hertfordshire
- Related link Nando's.
- Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/nando-s-hertfordshire-debenhams-unit-roaring-meg-retail-park
COVID-19 Information
Opening Times
- Monday 09:00 - 19:00.
- Tuesday 09:00 - 19:00.
- Wednesday 09:00 - 19:00.
- Thursday 09:00 - 19:00.
- Friday 09:00 - 19:00.
- Saturday 09:00 - 19:00.
- Sunday 10:30 - 16:30.
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Stevenage.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located in front of the venue.
- The car park type is open air/surface.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
- The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac and block paving.
- There is a dropped kerb between the car park and the venue.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the right hand corner of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 200cm (6ft 7in).
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Comments
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- There are security barriers located just beyond the entrance.
- The security barriers have a width of 180cm.
Outside Access (Alternative Entrance)
- This information is for the entrance located at the left hand corner of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 200cm (6ft 7in).
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Comments
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- There are security barriers located just beyond the entrance.
- The security barriers have a width of 180cm.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Counter (Click & Collect)
- The counter is 35m (38yd 10in) from the main entrance.
- There is level access to the counter from the entrance.
- There is a touchscreen.
- The touch screen is at a suitable height for a wheelchair user.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section.
- The height of the counter is medium height (77cm - 109cm).
- There is not a hearing assistance system.
- Lighting levels are bright.
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Comments
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- The counter is 98cn high.
Counter (Ground Floor Checkout)
- The counter is 72m (78yd 2ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section.
- The height of the counter is medium height (77cm - 109cm).
- There is not a hearing assistance system.
- Lighting levels are bright.
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Comments
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- The counter is 98cm high.
Eating and Drinking (Patisserie Valerie)
- The following information is for the café.
- The café is located just beyond the main entrance, to the right.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 9m (9yd 2ft) from the main entrance.
- The standard height for tables is 75cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are not available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is cakes and pastries.
Accessible Changing Room (Female)
- There are accessible changing rooms available.
- The accessible changing room is located in the rear left hand corner of the ground floor.
- The facility is 60m (65yd 1ft) from the main entrance.
- The door opens outwards.
- The width of the door is 90cm (2ft 11in).
- The door is locked by a twist lock.
- The dimensions of the accessible changing room are 150cm x 180cm (4ft 11in x 5ft 11in).
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
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Comments
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- There is a flip down seat at a height of 50cm in the room.
- Drop down and grab rails are available.
Other Floors
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G and 1.
- The escalators steps are not clearly marked.
- The foot and head of the escalators are not clearly marked.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located in the rear left hand corner of the building, next to the Click & Collect desk.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- The lift is approximately 58m (63yd 1ft) from the alternative entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 210cm x 170cm (6ft 11in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Counter (First Floor Checkout)
- The counter is 56m (61yd 9in) from the lift.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section.
- The height of the counter is medium height (77cm - 109cm).
- There is not a hearing assistance system.
- Lighting levels are bright.
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Comments
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- The counter is 98cm high.
Access To Costa Coffee
- The entrance to Costa Coffee is located on the first floor.
- The width of the opening has a width of 240cm.
Eating and Drinking (Costa Coffee)
- The following information is for the café.
- The café is located on the first floor.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 2m (2yd 7in) from the Costa Coffee entrance.
- The distance between the floor and the lowest table is 45cm (1ft 6in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- The standard height for tables is 75cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Accessible Changing Room (Male)
- There are accessible changing rooms available.
- The accessible changing room is located to the rear left hand corner of the first floor.
- The facility is 8m (8yd 2ft) from the lift.
- The door opens outwards.
- The width of the door is 90cm (2ft 11in).
- The door is locked by a twist lock.
- The dimensions of the accessible changing room are 180cm x 150cm (5ft 11in x 4ft 11in).
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
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Comments
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- There is a flip down seat at a height of 50cm in the room.
- Drop down and grab rails are available.
Accessible Toilet (Ground Floor)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 23m (25yd 6in) from the main entrance.
- This accessible toilet is located to the right hand side of the building, next to Patisserie Valerie.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 152cm x 220cm (4ft 12in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Toilet (First Floor)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 60m (65yd 1ft) from the lift.
- This accessible toilet is located to the right hand side of the first floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 250cm x 290cm (8ft 2in x 9ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 210cm (6ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right hand side of the first floor.
- The female and male toilets are approximately 62m (67yd 2ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are bright.
Standard Toilet(s) (Parent & Child Room)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right hand side of the first floor.
- The shared toilet(s) is/are approximately 68m (74yd 1ft) from the lift.
- Inside the venue, there is level access to the shared toilet(s).
- This is by lift.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the parent and child room.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.