You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a variety of clothing and make-up brands, Nando's, Creams, Costa Coffee, Patisserie Valerie and Virgin Holidays.
• Related link Creams.
• Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/creams-hertfordshire
• Related link Nando's.
• Https://www.accessable.co.uk/hertfordshire-county-council/access-guides/nando-s-hertfordshire-debenhams-unit-roaring-meg-retail-park

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 19:00.
• Tuesday 09:00 - 19:00.
• Wednesday 09:00 - 19:00.
• Thursday 09:00 - 19:00.
• Friday 09:00 - 19:00.
• Saturday 09:00 - 19:00.
• Sunday 10:30 - 16:30.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Stevenage.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.

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• Venue Car Park View
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac and block paving.
  • There is a dropped kerb between the car park and the venue.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the right hand corner of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 200cm (6ft 7in).

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• Comments View
  • There are security barriers located just beyond the entrance.
  • The security barriers have a width of 180cm.

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

• This information is for the entrance located at the left hand corner of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 200cm (6ft 7in).

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• Comments View
  • There are security barriers located just beyond the entrance.
  • The security barriers have a width of 180cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

You are on Counter (Click & Collect). Skip to the next section.

Counter (Click & Collect)

• The counter is 35m (38yd 10in) from the main entrance.
• There is level access to the counter from the entrance.
• There is a touchscreen.
• The touch screen is at a suitable height for a wheelchair user.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section.
• The height of the counter is medium height (77cm - 109cm).
• There is not a hearing assistance system.
• Lighting levels are bright.

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• Comments View
  • The counter is 98cn high.

You are on Counter (Ground Floor Checkout). Skip to the next section.

Counter (Ground Floor Checkout)

• The counter is 72m (78yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section.
• The height of the counter is medium height (77cm - 109cm).
• There is not a hearing assistance system.
• Lighting levels are bright.

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• Comments View
  • The counter is 98cm high.

You are on Eating and Drinking (Patisserie Valerie). Skip to the next section.

Eating and Drinking (Patisserie Valerie)

• The following information is for the café.
• The café is located just beyond the main entrance, to the right.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 9m (9yd 2ft) from the main entrance.
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are not available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is cakes and pastries.

You are on Accessible Changing Room (Female). Skip to the next section.

Accessible Changing Room (Female)

• There are accessible changing rooms available.
• The accessible changing room is located in the rear left hand corner of the ground floor.
• The facility is 60m (65yd 1ft) from the main entrance.
• The door opens outwards.
• The width of the door is 90cm (2ft 11in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 150cm x 180cm (4ft 11in x 5ft 11in).
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.

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• Comments View
  • There is a flip down seat at a height of 50cm in the room.
  • Drop down and grab rails are available.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the rear left hand corner of the building, next to the Click & Collect desk.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• The lift is approximately 58m (63yd 1ft) from the alternative entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 210cm x 170cm (6ft 11in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Counter (First Floor Checkout). Skip to the next section.

Counter (First Floor Checkout)

• The counter is 56m (61yd 9in) from the lift.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section.
• The height of the counter is medium height (77cm - 109cm).
• There is not a hearing assistance system.
• Lighting levels are bright.

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• Comments View
  • The counter is 98cm high.

You are on Access To Costa Coffee. Skip to the next section.

Access To Costa Coffee

• The entrance to Costa Coffee is located on the first floor.
• The width of the opening has a width of 240cm.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

• The following information is for the café.
• The café is located on the first floor.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Costa Coffee entrance.
• The distance between the floor and the lowest table is 45cm (1ft 6in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Changing Room (Male). Skip to the next section.

Accessible Changing Room (Male)

• There are accessible changing rooms available.
• The accessible changing room is located to the rear left hand corner of the first floor.
• The facility is 8m (8yd 2ft) from the lift.
• The door opens outwards.
• The width of the door is 90cm (2ft 11in).
• The door is locked by a twist lock.
• The dimensions of the accessible changing room are 180cm x 150cm (5ft 11in x 4ft 11in).
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.

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• Comments View
  • There is a flip down seat at a height of 50cm in the room.
  • Drop down and grab rails are available.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 23m (25yd 6in) from the main entrance.
  • This accessible toilet is located to the right hand side of the building, next to Patisserie Valerie.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 152cm x 220cm (4ft 12in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (First Floor). Skip to the next section.

Accessible Toilet (First Floor)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 60m (65yd 1ft) from the lift.
  • This accessible toilet is located to the right hand side of the first floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 250cm x 290cm (8ft 2in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right hand side of the first floor.
  • The female and male toilets are approximately 62m (67yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are bright.

You are on Standard Toilet(s) (Parent & Child Room). Skip to the next section.

Standard Toilet(s) (Parent & Child Room)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the right hand side of the first floor.
  • The shared toilet(s) is/are approximately 68m (74yd 1ft) from the lift.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the parent and child room.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.