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Hartham Leisure Centre

Hartham Common, Hertford, Hertfordshire, SG14 1QR

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Access Guide

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Introduction

  • Services / facilities within the building include a cafeteria, gym, strength room, group exercise studios soft play area, learner pool, swimming pool and pool viewing area.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hertford East.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The Blue Badge bays are in front of the main entrance.
    • There is 2½ hours maximum free parking.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 112cm (3ft 8in).
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 114cm (3ft 9in).

Reception

  • The desk/counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • Comments View
    • The lowered section of the reception desk is currently obstructed.

Eating and Drinking

  • The following information is for the café.
  • The café is located ahead as you enter the building.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 12m (13yd 4in) from the building entrance.
  • The distance between the floor and the lowest table is 44cm (1ft 5in).
  • The distance between the floor and the highest table is 112cm (3ft 8in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There is an external seating area accessed via an exit door that opens away from you and is 110cm wide.
    • The external tables are 75cm high.

Standard Toilet(s) (Cafe)

Studios 1&2

  • Studios 1 & 2 are located to the left of reception.
  • There are entrance barriers that are opened by membership card or by reception. The accessible gateway is 120cm wide.
  • The doors into the studios open inwardly are double and measure 180cm wide.

Soft Play area

  • There is a soft play and sensory area to the left of main reception.
  • This is accessed via a door that opens inwardly and is 139cm wide. There are chairs and tables in this area that are 75cm high.
  • There are slides and climbing equipment in this area.

Toilet with Adaptations (Left Hand Transfer within Soft Play Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the soft play entrance.
    • This accessible toilet is located within the soft play area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the internal door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a low colour contrast between the walls and floor.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 92cm (3ft).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the reception area, fitness suites and studios.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is hydraulic.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.
  • Comments View
    • In addition to the hydraulic hoist, there is a overhead power hoist with harness for lowering people into the pool.
    • Every Saturday from 12:30-13:30 the pool is exclusively available to disabled customers, their families and carers.

Swimming Pool (Learner Pool)

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is hydraulic.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • The steps do not have handrails.
  • There is not a ladder type entrance into the water.
  • Comments View
    • There is also an overhead power hoist available with harness for lowering people into the pool.

Accessible Changing Room (Swimming Pool - Changing Village)

  • There are accessible changing rooms available.
  • The accessible changing room is located in the changing village.
  • The facility is 26m (28yd 1ft) from the main entrance.
  • The door opens outwards.
  • The width of the door is 82cm (2ft 8in).
  • The door is locked by a lever twist.
  • The dimensions of the accessible changing room are 202cm x 274cm (6ft 8in x 8ft 12in).
  • The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a locker within the accessible changing room.
  • The accessible changing room has a ceiling tracking hoist.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 51cm (1ft 8in).
  • Comments View
    • There is a baby change table located in this changing room with a height of 96cm.
    • There are coat hooks with a height of 100cm.

Standard Changing Room (Swimming Pool - Changing Village)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main entrance.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
  • The standard changing room(s) surveyed is/are located to the right past reception.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are allocated family changing cubicles that have flip down baby change tables at 95cm high.

Standard Toilet(s) (Changing Village)

Standard Changing Room (Ground Floor Dry Change - Male and Female)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 5m (5yd 1ft) from the main entrance.
  • The standard changing room(s) is/are approximately 7m (7yd 1ft) from the reception desk.
  • The standard changing room(s) is/are approximately 13m (14yd 8in) from the reception on the ground floor.
  • The standard changing room(s) surveyed is/are located on the right as you enter.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are similar female changing rooms along the corridor from the mens facilities.

Standard Toilet(s) (Within Male Ground Floor Dry Changing)

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located just past reception.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Lift (Mezzanine Gym Access)

  • There is a lift for public use.
  • The lift is located to the left of the stairs accessing the Gym.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Mezzanine level and Gymnasium.
  • The platform lift accesses a small level change.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 3m (3yd 10in) from the standard lift accessing the ground and first floors.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 98cm x 140cm (3ft 3in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Level Change (Mezzanine level to Fitness Suite)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located next to the lifts on the mezzanine level.
  • There is/are 8 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Fitness Suite (Gym)

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor.
    • The fitness suite is 5m (5yd 1ft) from the lift.
    • There is step free access to the fitness suite.
    • There are not doors into the fitness suite.
  • IFI Accredited Fitness Suite View
    • A number of staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is available.
    • IFI equipment includes ran cycle and free weights area.
    • A portable hearing assistance system is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Reception (Fitness Suite)

  • The desk/counter is 4m (4yd 1ft) from the lift on the first floor.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • Comments View
    • There are entrance barriers that are accessed by Gym membership cards. The accessible gate is 119cm wide.

Cycle Room

  • Cycle Room is located on the mezzanine floor and is accessed by double doors that open outwards and are 180cm wide.

Standard Changing Room (First Floor Fitness Suite)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the lift on the first floor.
  • The standard changing room(s) is/are approximately 10m (10yd 2ft) from the lift.
  • The standard changing room(s) surveyed is/are located on the first floor.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • The female first floor changing area is approximately 25m further along the corridor with attached standard toilets.

Accessible Changing Room (First Floor Fitness Suite Right Hand Transfer)

  • There are accessible changing rooms available.
  • The accessible changing room is located on the first floor to the left as you exit the lift.
  • The facility is 15m (16yd 1ft) from the first floor lift exit.
  • The door opens outwards.
  • The width of the door is 85cm (2ft 9in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 260cm x 220cm (8ft 6in x 7ft 3in).
  • The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 169cm (5ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are a flip-down seat.
  • The height of the seat is 49cm (1ft 7in).

Standard Toilet(s) (Within the First Floor Male Changing Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located within the first floor standard changing room.
    • The male toilet(s) is/are approximately 3m (3yd 10in) from the male changing room entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels in the male toilets are good.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.