Access Guide
Introduction
- Services / facilities within the building include a cafeteria, gym, strength room, group exercise studios soft play area, learner pool, swimming pool and pool viewing area.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Hertford East.
Opening Hours
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 6 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 230cm x 460cm (7ft 7in x 15ft 1in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The Blue Badge bays are in front of the main entrance.
- There is 2½ hours maximum free parking.
- The Blue Badge bays are in front of the main entrance.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 112cm (3ft 8in).
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Second set of doors
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- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 114cm (3ft 9in).
Reception
- The desk/counter is 8m (8yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
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Comments
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- The lowered section of the reception desk is currently obstructed.
Eating and Drinking
- The following information is for the café.
- The café is located ahead as you enter the building.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 12m (13yd 4in) from the building entrance.
- The distance between the floor and the lowest table is 44cm (1ft 5in).
- The distance between the floor and the highest table is 112cm (3ft 8in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is an external seating area accessed via an exit door that opens away from you and is 110cm wide.
- The external tables are 75cm high.
- There is an external seating area accessed via an exit door that opens away from you and is 110cm wide.
Standard Toilet(s) (Cafe)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the left of the café counter.
- The shared toilet(s) is/are approximately 15m (16yd 1ft) from the main building entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are good.
Studios 1&2
- Studios 1 & 2 are located to the left of reception.
- There are entrance barriers that are opened by membership card or by reception. The accessible gateway is 120cm wide.
- The doors into the studios open inwardly are double and measure 180cm wide.
Soft Play area
- There is a soft play and sensory area to the left of main reception.
- This is accessed via a door that opens inwardly and is 139cm wide. There are chairs and tables in this area that are 75cm high.
- There are slides and climbing equipment in this area.
Toilet with Adaptations (Left Hand Transfer within Soft Play Area)
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the soft play entrance.
- This accessible toilet is located within the soft play area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 104cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a low colour contrast between the walls and floor.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 92cm (3ft).
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the reception area, fitness suites and studios.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is hydraulic.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- In addition to the hydraulic hoist, there is a overhead power hoist with harness for lowering people into the pool.
- Every Saturday from 12:30-13:30 the pool is exclusively available to disabled customers, their families and carers.
- In addition to the hydraulic hoist, there is a overhead power hoist with harness for lowering people into the pool.
Swimming Pool (Learner Pool)
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is hydraulic.
- There are steps into the swimming pool.
- There are 5 steps.
- The steps do not have handrails.
- There is not a ladder type entrance into the water.
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Comments
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- There is also an overhead power hoist available with harness for lowering people into the pool.
Accessible Changing Room (Swimming Pool - Changing Village)
- There are accessible changing rooms available.
- The accessible changing room is located in the changing village.
- The facility is 26m (28yd 1ft) from the main entrance.
- The door opens outwards.
- The width of the door is 82cm (2ft 8in).
- The door is locked by a lever twist.
- The dimensions of the accessible changing room are 202cm x 274cm (6ft 8in x 8ft 12in).
- The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 180cm (5ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 72cm (2ft 4in).
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a locker within the accessible changing room.
- The accessible changing room has a ceiling tracking hoist.
- There is not a changing bench.
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 51cm (1ft 8in).
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Comments
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- There is a baby change table located in this changing room with a height of 96cm.
- There are coat hooks with a height of 100cm.
- There is a baby change table located in this changing room with a height of 96cm.
Standard Changing Room (Swimming Pool - Changing Village)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 10m (10yd 2ft) from the swimming pool.
- The standard changing room(s) surveyed is/are located to the right past reception.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- There are allocated family changing cubicles that have flip down baby change tables at 95cm high.
Standard Toilet(s) (Changing Village)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the changing village.
- The female and male toilets are approximately 40m (43yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
Standard Changing Room (Ground Floor Dry Change - Male and Female)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 5m (5yd 1ft) from the main entrance.
- The standard changing room(s) is/are approximately 7m (7yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 13m (14yd 8in) from the reception on the ground floor.
- The standard changing room(s) surveyed is/are located on the right as you enter.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- There are similar female changing rooms along the corridor from the mens facilities.
Standard Toilet(s) (Within Male Ground Floor Dry Changing)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- Inside the venue, there is level access to the male toilet(s).
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located within the ground floor male and female dry change facilities.
- The female and male toilets are approximately 4m (4yd 1ft) from the dry change entrance doors.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located just past reception.
- The lift is a platform lift.
- The floors which are accessible by this lift are G-1.
- The lift is approximately 15m (16yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Lift (Mezzanine Gym Access)
- There is a lift for public use.
- The lift is located to the left of the stairs accessing the Gym.
- The lift is a platform lift.
- The floors which are accessible by this lift are Mezzanine level and Gymnasium.
- The platform lift accesses a small level change.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 3m (3yd 10in) from the standard lift accessing the ground and first floors.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 98cm x 140cm (3ft 3in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Level Change (Mezzanine level to Fitness Suite)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located next to the lifts on the mezzanine level.
- There is/are 8 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Fitness Suite (Gym)
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Access to Fitness Suite
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- The fitness suite is located on the first floor.
- The fitness suite is 5m (5yd 1ft) from the lift.
- There is step free access to the fitness suite.
- There are not doors into the fitness suite.
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IFI Accredited Fitness Suite
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- A number of staff have received IFI Mark standard Disability Equality Training.
- IFI accredited equipment is available.
- IFI equipment includes ran cycle and free weights area.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Reception (Fitness Suite)
- The desk/counter is 4m (4yd 1ft) from the lift on the first floor.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is not a hearing assistance system.
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Comments
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- There are entrance barriers that are accessed by Gym membership cards. The accessible gate is 119cm wide.
Cycle Room
- Cycle Room is located on the mezzanine floor and is accessed by double doors that open outwards and are 180cm wide.
Standard Changing Room (First Floor Fitness Suite)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 10m (10yd 2ft) from the lift on the first floor.
- The standard changing room(s) is/are approximately 10m (10yd 2ft) from the lift.
- The standard changing room(s) surveyed is/are located on the first floor.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
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- The female first floor changing area is approximately 25m further along the corridor with attached standard toilets.
Accessible Changing Room (First Floor Fitness Suite Right Hand Transfer)
- There are accessible changing rooms available.
- The accessible changing room is located on the first floor to the left as you exit the lift.
- The facility is 15m (16yd 1ft) from the first floor lift exit.
- The door opens outwards.
- The width of the door is 85cm (2ft 9in).
- The door is locked by a twist lock.
- The dimensions of the accessible changing room are 260cm x 220cm (8ft 6in x 7ft 3in).
- The toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 169cm (5ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted rails are available.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 74cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- There is not a locker within the accessible changing room.
- There is a wheel in shower.
- The facilities available in the accessible shower are a flip-down seat.
- The height of the seat is 49cm (1ft 7in).
Standard Toilet(s) (Within the First Floor Male Changing Area)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located within the first floor standard changing room.
- The male toilet(s) is/are approximately 3m (3yd 10in) from the male changing room entrance.
- Inside the venue, there is level access to the male toilet(s).
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels in the male toilets are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.