You are on Introduction. Skip to the next section.

Introduction

• Staff help is available 7 days a week from 06:00 - 23:59.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on assisted travel please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Parking (Side Forecourt - Blue Badge Holders). Skip to the next section.

Parking (Side Forecourt - Blue Badge Holders)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for Blue Badge holders.
  • The car park is located to the right of the main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Parking (Multi-Storey). Skip to the next section.

Parking (Multi-Storey)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • For more information on parking please refer to the following link:-https://www.sabaparking.co.uk/car-park/hatfield-station-car-park.
  • The car park is located to the right of the main entrance.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 510cm (12ft 6in x 16ft 9in).
  • The nearest Blue Badge bay is 65m (71yd 3in) from the main entrance.
  • The furthest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Multi-Storey Car Park Entrance). Skip to the next section.

Outside Access (Multi-Storey Car Park Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are single.
  • The width of the door opening is 120cm (3ft 11in).
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is / are single.
  • The width of the door opening is 118cm (3ft 10in).

You are on Lift (Multi-Storey Car Park). Skip to the next section.

Lift (Multi-Storey Car Park)

• There is a lift for public use.
• The lift is located near the front entrance of the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 137cm x 160cm (4ft 6in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Multi-Storey Car Park). Skip to the next section.

Other Floors (Multi-Storey Car Park)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left and right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front and to the left and right as you face the entrance.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.

You are on Outside Access (Side Entrance - Ticket Office). Skip to the next section.

Outside Access (Side Entrance - Ticket Office)

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• Entrance View
  • This information is for the entrance located at the side of the venue, leading from the bus stop area.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 165cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 16m (17yd 1ft) from the side entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The ticket barriers are located to the right as you enter from the main entrance and opposite the ticket office.
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading to the platforms.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does bypass the ramp/slope.

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• Comments View
  • Photograph 1 shows the steps on Platform 1.
  • Photograph 3 shows the steps on Platform 2.
  • Photographs 2 and 4 shows the footbridge.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located on platform 1 leading to the footbridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform to bridge.
• The lift is approximately 40m (43yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located on platform 2 and the footbridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 2 and Footbridge.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the Platform 1 lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 137cm x 150cm (4ft 6in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lighting level in the lift is moderate to good.

You are on Waiting Room - Platforms 2 and 3. Skip to the next section.

Waiting Room - Platforms 2 and 3

• The waiting room on platforms 2 and 3 is midway along the platform as you access from the Platform 2 lift.
• There is a single, automatic sliding door operated by push pad to enter that is 120cm in width.
• The height of the push pad is 100cm.
• There is level access from the platform.
• The waiting room has fixed seating with and without armrests throughout, with an overhead board with train times on and loud speaker announcements.
• The lighting levels are moderate to good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located to the right as you enter the station.
• The ticket office is 16m (17yd 1ft) from the side entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located to the left of the station.
• The taxi rank is 39m (42yd 1ft) from the main entrance.
• Shops and services within the station include The Railway Barbers, The Railway Dolls, and Chuggs.
• There are 3 platform(s) in the station.
• The platform(s) accessed by lift is / are 1, 2, and 3.
• The platform(s) accessed by ramp / slope is / are 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, and 3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, and 3.
  • Accessible toilets are not located on the platform(s).
  • There is not a wheelchair available to borrow.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • This accessible toilet is located opposite the ticket barriers.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located next to the ticket office.
  • The female toilet(s) is/are approximately 17m (18yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located opposite the ticket barriers.
  • The male toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.