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Hitchin Station

Station Approach, Walsworth Road, Hitchin, Hertfordshire, SG4 9UL

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Access Guide

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Introduction

  • There is step free access via lifts to Platforms 1 and 2.

Assisted Travel Contact Information

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the right of the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
    • The nearest Blue Badge bay is 11m (12yd 1in) from the main entrance/exit.
    • The furthest Blue Badge bay is 27m (29yd 1ft) from the main entrance/exit.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located opposite the main entrance/exit.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.
  • Comments View
    • Photographs 5-8 show the crossing and waiting area outside the main entrance/exit.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue, opposite the car park and bus stops and next to the ticket office.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.
    • The width of the ramp/slope is 135cm (4ft 5in).

Outside Access (Exit)

  • Entrance View
    • This information is for the entrance located at the front of the venue, opposite the car park and bus stops and next to the ticket office.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
  • Ramp/Slope View
    • The ramp/slope is located beyond the exit.
    • The gradient of the ramp/slope is slight.
    • The width of the ramp/slope is 135cm (4ft 5in).

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:15 - 20:00.
    • Tuesday 06:15 - 20:00.
    • Wednesday 06:15 - 20:00.
    • Thursday 06:15 - 20:00.
    • Friday 06:15 - 20:00.
    • Saturday 06:15 - 20:00.
    • Sunday 07:15 - 18:30.

Ticket Barriers

  • The ticket barriers are located to the right just after you enter from the main entrance and opposite the ticket office.
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Level Change (Subway)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the subway to platforms 1 and 2.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Platform 2 to Subway)

  • There is a lift for public use.
  • The lift is located on platform 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 2 - Subway.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 32m (34yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Platform 1 to Subway)

  • There is a lift for public use.
  • The lift is located Platform 1 and the Subway.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 1- Subway.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 22m (24yd 2in) from the Platform 2 to Subway.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Waiting Room Platform 2

  • The waiting room on platform 2 is midway along the platform as you enter from the main entrance.
  • There is a double automatic sliding door to enter that is 118cm in width.
  • There an easy ramp/slope in front of the door which does not have handrails.
  • The waiting room has metal bench seating without armrests throughout with an overhead board with train times on and loud speaker announcements.
  • The lighting level is moderate to good.

Puccino's Café and Waiting Room

  • The waiting room and cafe on platform 1 is ahead as you exit the lift from the subway.
  • There is a single manual door enter that is 92cm in width, push to open and heavy.
  • There an easy ramp/slope to the left of the door which does not have handrails and leads to the platform.
  • There is one small step in the doorway measuring 6cm in height and well marked out.
  • The waiting room has metal bench seating without armrests throughout with an overhead board with train times on and loud speaker announcements.
  • At time of survey the seating was occupied so could not be surveyed.
  • The café is on the left as you and has a counter that is 102cm in height and shares the waiting room area.
  • The lighting level is moderate to good.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 32m (34yd 2ft) from the main entrance.
  • This office is located Platform 2.
  • There is a ticket office.
  • The ticket office is located on the left when entering the main entrance.
  • The ticket office is 5m (5yd 1ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located in front of the station.
  • The taxi rank is 20m (21yd 2ft) from the main entrance.
  • Shops and services within the station include The Shop Hitchin Station and Coffee Coffee.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1 & 2.
  • The platform(s) accessed by lift is / are 1 & 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 & 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.
  • Comments View
    • The station is staffed 24 hours a day to assist passengers. Please contact the Helpline 0800 058 2844 before the day of travel to ensure arrangements are in place.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.