You are on Introduction. Skip to the next section.

Introduction

• There is step free access via lifts to Platforms 1 and 2.

You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on assisted travel please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the right of the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 480cm (11ft 6in x 15ft 9in).
  • The nearest Blue Badge bay is 11m (12yd 1in) from the main entrance/exit.
  • The furthest Blue Badge bay is 27m (29yd 1ft) from the main entrance/exit.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located opposite the main entrance/exit.
  • There is a dropped kerb from the drop off point.
  • There is tactile paving on the dropped kerb.
• Comments View
  • Photographs 5-8 show the crossing and waiting area outside the main entrance/exit.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, opposite the car park and bus stops and next to the ticket office.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.
  • The width of the ramp/slope is 135cm (4ft 5in).

You are on Outside Access (Exit). Skip to the next section.

Outside Access (Exit)

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• Entrance View
  • This information is for the entrance located at the front of the venue, opposite the car park and bus stops and next to the ticket office.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 135cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the exit.
  • The gradient of the ramp/slope is slight.
  • The width of the ramp/slope is 135cm (4ft 5in).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The ticket barriers are located to the right just after you enter from the main entrance and opposite the ticket office.
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Level Change (Subway). Skip to the next section.

Level Change (Subway)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the subway to platforms 1 and 2.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Platform 2 to Subway). Skip to the next section.

Lift (Platform 2 to Subway)

• There is a lift for public use.
• The lift is located on platform 2.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 2 - Subway.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 32m (34yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Platform 1 to Subway). Skip to the next section.

Lift (Platform 1 to Subway)

• There is a lift for public use.
• The lift is located Platform 1 and the Subway.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform 1- Subway.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 22m (24yd 2in) from the Platform 2 to Subway.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Waiting Room Platform 2. Skip to the next section.

Waiting Room Platform 2

• The waiting room on platform 2 is midway along the platform as you enter from the main entrance.
• There is a double automatic sliding door to enter that is 118cm in width.
• There an easy ramp/slope in front of the door which does not have handrails.
• The waiting room has metal bench seating without armrests throughout with an overhead board with train times on and loud speaker announcements.
• The lighting level is moderate to good.

You are on Puccino's Café and Waiting Room. Skip to the next section.

Puccino's Café and Waiting Room

• The waiting room and cafe on platform 1 is ahead as you exit the lift from the subway.
• There is a single manual door enter that is 92cm in width, push to open and heavy.
• There an easy ramp/slope to the left of the door which does not have handrails and leads to the platform.
• There is one small step in the doorway measuring 6cm in height and well marked out.
• The waiting room has metal bench seating without armrests throughout with an overhead board with train times on and loud speaker announcements.
• At time of survey the seating was occupied so could not be surveyed.
• The café is on the left as you and has a counter that is 102cm in height and shares the waiting room area.
• The lighting level is moderate to good.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 32m (34yd 2ft) from the main entrance.
• This office is located Platform 2.
• There is a ticket office.
• The ticket office is located on the left when entering the main entrance.
• The ticket office is 5m (5yd 1ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located in front of the station.
• The taxi rank is 20m (21yd 2ft) from the main entrance.
• Shops and services within the station include The Shop Hitchin Station and Coffee Coffee.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 & 2.
• The platform(s) accessed by lift is / are 1 & 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 & 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask a member of staff.
• Comments View
  • The station is staffed 24 hours a day to assist passengers. Please contact the Helpline 0800 058 2844 before the day of travel to ensure arrangements are in place.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 2.
  • The female toilet(s) is/are approximately 27m (29yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 1.
  • The male toilet(s) is/are 32m (34yd 2ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.