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Intu Watford

High Street, Watford, Hertfordshire, WD17 2UB

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Access Guide

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Introduction

  • Access to the shopping centre is from the High Street, Queen's Road and Charter Place and all four car parks.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Watford High Street.
  • The nearest underground station is Watford.

Parking (King's Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the south of the centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 320cm x 380cm (10ft 6in x 12ft 6in).
    • The nearest designated bay is 5m (5yd 1ft) from the car park entrance.
    • The furthest designated bay is 11m (12yd 1in) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 198cm (6ft 6in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Help points are available in the car parks.
    • The car park closes 1 hour after the centre.

Parking (Queen's Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the east of the centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 410cm x 510cm (13ft 5in x 16ft 9in).
    • The nearest designated bay is 17m (18yd 1ft) from the car park entrance.
    • The furthest designated bay is 25m (27yd 1ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 198cm (6ft 6in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Help Points are available in the car parks.
    • The car park closes 1 hour after the centre.

Parking (Palace Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the east of the centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 410cm x 510cm (13ft 5in x 16ft 9in).
    • The nearest designated bay is 7m (7yd 1ft) from the car park entrance.
    • The furthest designated bay is 15m (16yd 1ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 198cm (6ft 6in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Help Points are available in the car parks.
    • The car park closes 1 hour after the centre.

Parking (Charter Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located to the north of the centre.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 480cm (12ft 6in x 15ft 9in).
    • The nearest Blue Badge bay is 11m (12yd 1in) from the car park entrance.
    • The furthest Blue Badge bay is 18m (19yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 198cm (6ft 6in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Help Points are available in the car parks.
    • The car park closes at midnight.
    • IT IS NOW OPEN 24 HORS DUE TO THE CINEMA AND THEATRE KY 2019.

Outside Access (High Street Entrance)

  • Entrance View
    • This information is for the entrance located on High Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 152cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does not bypass the step(s).
  • Comments View
    • There are also double width manual doors on the High Street to access the shopping centre.

Outside Access (Queen's Road Entrance)

  • This information is for the entrance located on Queen's Road.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 102cm (3ft 4in).
  • Comments View
    • There are also double width manual doors on Queen's Road to access the shopping centre.

Outside Access (Charter Place Lower Entrance)

  • This information is for the entrance located on Charter Place.
  • There is level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 133cm (4ft 4in) wide.
  • Comments View
    • There are also double width manual doors on Charter Place to access the shopping centre.

Outside Access (Charter Place Upper Entrance)

  • This information is for the entrance located on Charter Place.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 146cm (4ft 9in).
  • Comments View
    • There are also double width manual doors on Charter Place to access the shopping centre.

Outside Access (King's Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 162cm (5ft 4in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 153cm (5ft).

Outside Access (Queen's Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 270cm (8ft 10in).

Outside Access (Palace Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Outside Access (Charter Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • There are two sets of doors next to each other.
    • One set open towards you (pull) and the other set open away from you (push).

Reception (Management Suite)

  • The desk is 17m (18yd 1ft) from the Queen's car park lift.
  • There is level access to reception from the entrance.
  • The reception desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • The management suite is located on level 1 next to the Queen's car park.

Reception (Information Desk)

  • The desk is 18m (19yd 2ft) from the main lift.
  • There is level access to reception from the entrance.
  • The reception desk/counter is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Comments View
    • The information desk is located on the upper mall concourse.

Inside Access

  • This venue does play background music.
  • Music is played throughout the centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There are various easy to moderate slopes throughout the two concourses in the centre.
    • Bench seating is available throughout the centre.

Other Floors (Main)

  • Steps View
    • The floors which are accessible by stairs are LM and UM.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LM-UM.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.

Other Floors (King's Car Park)

  • Steps View
    • The floors which are accessible by stairs are 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Other Floors (Queen's Car Park)

  • Steps View
    • The floors which are accessible by stairs are LM, UM, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Other Floors (Palace Car Park)

  • Steps View
    • The floors which are accessible by stairs are 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low.

Other Floors (Charter Car Park)

  • Steps View
    • The floors which are accessible by stairs are LM, UM, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Main - King's Car Park)

  • There is a lift for public use.
  • The lift is located on the centre concourse, opposite the King's car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LM, UM, 1, 2, 3, 4 and 5.
  • The lift is approximately 4m (4yd 1ft) from the King's car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 162cm x 189cm (5ft 4in x 6ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • This lift covers the shopping malls and the King's car park.

Lift (Queen's Car Park)

  • There is a lift for public use.
  • The lift is located beyond the Queen's car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LM, UM, 1, 2, 3, 4 and 5.
  • The lift is approximately 5m (5yd 1ft) from the Queen's car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 170cm x 163cm (5ft 7in x 5ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Palace Car Park)

  • There is a lift for public use.
  • The lift is located beyond the Palace car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LM, UM, 1, 2, 3, 4 and 5.
  • The lift is approximately 8m (8yd 2ft) from the Palace car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 150cm x 192cm (4ft 11in x 6ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Charter Car Park)

  • There is a lift for public use.
  • The lift is located beyond the Charter car park entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4 and 5.
  • The lift is approximately 6m (6yd 1ft) from the Charter car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 119cm (3ft 11in).
  • The dimensions of the lift are 184cm x 129cm (6ft x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls are between 80cm and 125cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Entrance (Charter Place Entrance)

  • This information is for the entrance located after the escalator's on lower and upper mall charter house.
  • Entrance View
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Comments View
    • Photograph 1 shows the ground level entrance.

Accessible Toilet (Lower Mall)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is 42m (45yd 2ft) from the main lift.
    • This accessible toilet is located on the lower mall, near the High Street entrance.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 153cm x 226cm (5ft x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 87cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are poor.
  • Comments View
    • If patrons need access to the radar key toilets, please dial 8211 on the internal phone next to the toilet door.
    • An additional accessible toilet with transfer space on the left is located in the same area.

Level Change (Lower Mall Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the concourse to the toilet block.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Standard Toilet(s) (Lower Mall)

Entrance (Charter Place - Upper Mall Toilets and Baby Change)

  • This information is for the entrance located to the right of the entrance to Charter Place.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 180cm.
  • Ramp/Slope View
    • The ramp/slope is located along the walk way leading to the toilets.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does not bypass the step(s).
  • Comments View
    • There are seating areas along the walkway.
    • The height of the seating is 50cm.

Accessible Toilet (Charter Place - Upper Mall)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the Charter Place entrance on the upper mall.
    • This accessible toilet is located at the end of the upper mall toilets walkway.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 213cm (5ft 3in x 6ft 12in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 74cm (2ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • If patrons need access to the radar key toilets, please dial 8211 on the internal phone next to the toilet door.

Changing Places (Charter Place - Upper Mall)

  • Location and access View
    • The facility is located on the Upper Mall Charter Place Entrance.
    • The facility is approximately 45m (49yd 8in) from the charter place entrance on the upper mall.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is not push pad activated.
    • The width of the door is 110cm (3ft 7in).
    • The dimensions of the facility are 400cm x 300cm (13ft 1in x 9ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 250cm (8ft 2in).
    • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided for the toilet.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • There is a shower available within the changing place.

Standard Toilet(s) (Charter Place - Upper Mall)

Parent and Baby Room (Charter Place - Upper Mall)

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the end of the walkway to the toilets.
  • The parent and baby room is approximately 45m from the Charter Place upper entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.