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Letchworth Garden City Station

Station Road, Letchworth Garden City, Hertfordshire, SG6 3AN

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Access Guide

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Assisted Travel Contact Information

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on either side of the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 420cm x 530cm (13ft 9in x 17ft 5in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 34m (37yd 7in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 230cm (7ft 7in).
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the station.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • This entrance is open between 05.00 and 20.00 daily. At all other times please use the Alternative Entrance.

Access Point (Alternative Entrance)

  • Access Point View
    • This information is for the access point located to the left of the main entrance.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.
    • The width of the gap is 105cm.
  • Ramp/Slope View
    • The ramp/slope is located on the approach and immediately beyond the access point.
    • The gradient of the ramp/slope is slight.

Reception (Ticket Office)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • Opening Times View
    • Monday 06:10 - 20:00.
    • Tuesday 06:10 - 20:00.
    • Wednesday 06:10 - 20:00.
    • Thursday 06:10 - 20:00.
    • Friday 06:10 - 20:00.
    • Saturday 07:00 - 19:30.
    • Sunday 09:00 - 17:10.

Ticket Barriers

  • The ticket barriers are located directly ahead after you enter from the main entrance or alternative entrance.
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the bridge to platforms 1 & 2.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • Photographs 2 and 3 show the footbridge between the ticket barriers and both platforms.
    • Photographs 4 and 5 show the stairs from Platform 1.
    • Photographs 6 and 7 show the stairs from Platform 2.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located on the footbridge and platform 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform - Footbridge.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 29m (31yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located on the footbridge and platform 2.
  • The floors which are accessible by this lift are Footbridge and Platform 2.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 32m (34yd 2ft) from the lift.
  • This office is located on platform 1.
  • There is a ticket office.
  • The ticket office is located on the left when you enter.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located immediately in front of the main entrance.
  • The taxi rank is 2m (2yd 7in) from the main entrance.
  • Shops and services within the station include Rico's.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1 & 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 & 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact a member of staff.

Waiting Room Platform 1

  • The waiting room on platform 1 is towards the middle of the platform
  • There is a single door to enter that is 78cm in width, heavy and push to open.
  • The waiting room has metal seating with armrests.
  • There is an overhead board with train times on and loud speaker announcements.
  • The lighting level is moderate to good.

Waiting Room Platform 2

  • The waiting room on platform 2 is towards the middle of the platform
  • There is a double door with one side locked,
  • The door to enter is 64cm in width, heavy and push to open.
  • The waiting room has metal seating with armrests.
  • There is an overhead board with train times on and loud speaker announcements.
  • The lighting level is moderate to good.

Rico's Coffee Platform 1

  • Rico's Coffee is on platform 1 opposite the stairs.
  • There is a single door to enter that is 68cm in width, heavy and push to open.
  • There is a counter that is 98cm in height ahead as you enter.
  • There is limited space to move around in the area.
  • The coffee shop serves hot and cold snacks to passengers.
  • The lighting level is moderate to good.

Accessible Toilet

  • There is not an/are not accessible toilet(s) within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platform 1.
    • The female toilet(s) is/are approximately 28m (30yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 1.
    • The male toilet(s) is/are approximately 50m (54yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.