Access Guide
Assisted Travel Contact Information
- Assisted Travel Helpline telephone number: 0800 058 2844
- Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
- SMS Text: 07860 034 269
- For more information on assisted travel please click here.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on either side of the main entrance.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 420cm x 530cm (13ft 9in x 17ft 5in).
- The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
- The furthest Blue Badge bay is 34m (37yd 7in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 230cm (7ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
COVID-19 Information
- The information in this section was taken in Febraury 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times (Station)
- The venue is open 24hrs.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the station.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are permanently held open.
- The width of the door opening is 170cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- This entrance is open between 05.00 and 20.00 daily. At all other times please use the Alternative Entrance.
Access Point (Alternative Entrance)
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Access Point
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- This information is for the access point located to the left of the main entrance.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
- The width of the gap is 105cm.
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Ramp/Slope
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- The ramp/slope is located on the approach and immediately beyond the access point.
- The gradient of the ramp/slope is slight.
Reception (Ticket Office)
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
Ticket Barriers
- The ticket barriers are located directly ahead after you enter from the main entrance or alternative entrance.
- The standard ticket barriers open automatically away from you and have an opening width of 62cm.
- The wide ticket barriers open automatically away from you and have an opening width of 106cm.
- The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
- There is a member of staff available at the ticket barriers for any assistance needs or queries.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading from the bridge to platforms 1 & 2.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
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Comments
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- Photographs 2 and 3 show the footbridge between the ticket barriers and both platforms.
- Photographs 4 and 5 show the stairs from Platform 1.
- Photographs 6 and 7 show the stairs from Platform 2.
Lift (Platform 1)
- There is a lift for public use.
- The lift is located on the footbridge and platform 1.
- The lift is a standard lift.
- The floors which are accessible by this lift are Platform - Footbridge.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 29m (31yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Lift (Platform 2)
- There is a lift for public use.
- The lift is located on the footbridge and platform 2.
- The floors which are accessible by this lift are Footbridge and Platform 2.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 40m (43yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 32m (34yd 2ft) from the lift.
- This office is located on platform 1.
- There is a ticket office.
- The ticket office is located on the left when you enter.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Great Northern.
- There is a taxi rank at the station.
- The taxi rank is located immediately in front of the main entrance.
- The taxi rank is 2m (2yd 7in) from the main entrance.
- Shops and services within the station include Rico's.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) accessed by lift is / are 1 & 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1 & 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, contact a member of staff.
Waiting Room Platform 1
- The waiting room on platform 1 is towards the middle of the platform
- There is a single door to enter that is 78cm in width, heavy and push to open.
- The waiting room has metal seating with armrests.
- There is an overhead board with train times on and loud speaker announcements.
- The lighting level is moderate to good.
Waiting Room Platform 2
- The waiting room on platform 2 is towards the middle of the platform
- There is a double door with one side locked,
- The door to enter is 64cm in width, heavy and push to open.
- The waiting room has metal seating with armrests.
- There is an overhead board with train times on and loud speaker announcements.
- The lighting level is moderate to good.
Rico's Coffee Platform 1
- Rico's Coffee is on platform 1 opposite the stairs.
- There is a single door to enter that is 68cm in width, heavy and push to open.
- There is a counter that is 98cm in height ahead as you enter.
- There is limited space to move around in the area.
- The coffee shop serves hot and cold snacks to passengers.
- The lighting level is moderate to good.
Accessible Toilet
- There is not an/are not accessible toilet(s) within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on platform 1.
- The female toilet(s) is/are approximately 28m (30yd 1ft) from the lift.
- Inside the venue, there is level access to the female toilet(s).
- This is by lift.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on platform 1.
- The male toilet(s) is/are approximately 50m (54yd 2ft) from the lift.
- Inside the venue, there is level access to the male toilet(s).
- This is by lift.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.