You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on assisted travel please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located on either side of the main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 420cm x 530cm (13ft 9in x 17ft 5in).
  • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 34m (37yd 7in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 230cm (7ft 7in).
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in Febraury 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the station.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The width of the door opening is 170cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • This entrance is open between 05.00 and 20.00 daily. At all other times please use the Alternative Entrance.

You are on Access Point (Alternative Entrance). Skip to the next section.

Access Point (Alternative Entrance)

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• Access Point View
  • This information is for the access point located to the left of the main entrance.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • This is no gate at this access point.
  • The width of the gap is 105cm.
• Ramp/Slope View
  • The ramp/slope is located on the approach and immediately beyond the access point.
  • The gradient of the ramp/slope is slight.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Opening Times View
  • Monday 06:10 - 20:00.
  • Tuesday 06:10 - 20:00.
  • Wednesday 06:10 - 20:00.
  • Thursday 06:10 - 20:00.
  • Friday 06:10 - 20:00.
  • Saturday 07:00 - 19:30.
  • Sunday 09:00 - 17:10.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The ticket barriers are located directly ahead after you enter from the main entrance or alternative entrance.
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the bridge to platforms 1 & 2.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • Photographs 2 and 3 show the footbridge between the ticket barriers and both platforms.
  • Photographs 4 and 5 show the stairs from Platform 1.
  • Photographs 6 and 7 show the stairs from Platform 2.

You are on Lift (Platform 1). Skip to the next section.

Lift (Platform 1)

• There is a lift for public use.
• The lift is located on the footbridge and platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform - Footbridge.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 29m (31yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Platform 2). Skip to the next section.

Lift (Platform 2)

• There is a lift for public use.
• The lift is located on the footbridge and platform 2.
• The floors which are accessible by this lift are Footbridge and Platform 2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 40m (43yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 32m (34yd 2ft) from the lift.
• This office is located on platform 1.
• There is a ticket office.
• The ticket office is located on the left when you enter.
• The ticket office is 4m (4yd 1ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located immediately in front of the main entrance.
• The taxi rank is 2m (2yd 7in) from the main entrance.
• Shops and services within the station include Rico's.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) accessed by lift is / are 1 & 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 & 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, contact a member of staff.

You are on Waiting Room Platform 1. Skip to the next section.

Waiting Room Platform 1

• The waiting room on platform 1 is towards the middle of the platform
• There is a single door to enter that is 78cm in width, heavy and push to open.
• The waiting room has metal seating with armrests.
• There is an overhead board with train times on and loud speaker announcements.
• The lighting level is moderate to good.

You are on Waiting Room Platform 2. Skip to the next section.

Waiting Room Platform 2

• The waiting room on platform 2 is towards the middle of the platform
• There is a double door with one side locked,
• The door to enter is 64cm in width, heavy and push to open.
• The waiting room has metal seating with armrests.
• There is an overhead board with train times on and loud speaker announcements.
• The lighting level is moderate to good.

You are on Rico's Coffee Platform 1. Skip to the next section.

Rico's Coffee Platform 1

• Rico's Coffee is on platform 1 opposite the stairs.
• There is a single door to enter that is 68cm in width, heavy and push to open.
• There is a counter that is 98cm in height ahead as you enter.
• There is limited space to move around in the area.
• The coffee shop serves hot and cold snacks to passengers.
• The lighting level is moderate to good.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is not an/are not accessible toilet(s) within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 1.
  • The female toilet(s) is/are approximately 28m (30yd 1ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 1.
  • The male toilet(s) is/are approximately 50m (54yd 2ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.