Skip to main content
The new name for DisabledGo

Search for accessible places to go

Letchworth Garden City Station

Station Road, Letchworth Garden City, Hertfordshire, SG6 3AN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email assistedtravel@greatnorthernrail.com 24 hours before the day of travel to ensure arrangements are in place.

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located on either side of the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 420cm x 530cm (13ft 9in x 17ft 5in).
    • The nearest designated bay is 18m (19yd 2ft) from the main entrance.
    • The furthest designated bay is 34m (37yd 7in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 230cm (7ft 7in).
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 170cm (5ft 7in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Reception (Ticket Office)

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:10 - 20:00.
    • Tuesday 06:10 - 20:00.
    • Wednesday 06:10 - 20:00.
    • Thursday 06:10 - 20:00.
    • Friday 06:10 - 20:00.
    • Saturday 07:00 - 19:30.
    • Sunday 09:00 - 17:10.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the bridge to platforms 1 & 2.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located on the bridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform - Bridge.
  • The lift is approximately 29m (31yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 137cm x 160cm (4ft 6in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 32m (34yd 2ft) from the lift.
  • This office is located on platform 1.
  • There is a ticket office.
  • The ticket office is located on the left when you enter.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located immediately in front of the main entrance.
  • The taxi rank is 2m (2yd 7in) from the main entrance.
  • Shops and services within the station include Rico's.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1 & 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 & 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact a member of staff.

Accessible Toilet

  • There is not an/are not accessible toilet(s) within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.