You are on Introduction. Skip to the next section.

Introduction

• There is level access to the booking office and ramp access to platforms. Due to the steepness of the ramps to the platforms some assistance maybe required. .
• If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email assistedtravel@greatnorthernrail.com 24 hours before the day of travel to ensure arrangements are in place.
• Staff help is available Monday - Friday from 06:00 - 23:00.
• Saturday 05:55 - 23:00.
• Sunday 07:00 - 23:00.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the main entrance and off Darkes Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
  • The nearest designated bay is 19m (20yd 2ft) from the main entrance.
  • The furthest designated bay is 23m (25yd 6in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop off Point View
  • There is not a designated drop off point.
• Comments View
  • The two designated bays are located on the station forecourt in front of the main entrance.
  • The main station car park is situated off Darkes Lane.
  • There are no designated bays in the main car park.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located near to the car park.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 218cm (7ft 2in).

You are on Level Change (Car Park Entrance). Skip to the next section.

Level Change (Car Park Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope is moderate.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left as you face the entrance.
• There is/are 12 step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre.
• The ramp/slope does bypass the step(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 155cm (5ft 1in).

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• Comments View
  • There is an identical set of doors to the left of the main entrance.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 8m (8yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Opening Times View
  • Monday 06:15 - 20:10.
  • Tuesday 06:15 - 20:10.
  • Wednesday 06:15 - 20:10.
  • Thursday 06:15 - 20:10.
  • Friday 06:15 - 20:10.
  • Saturday 07:15 - 19:10.
  • Sunday 08:15 - 19:30.

You are on Level Change (Platforms). Skip to the next section.

Level Change (Platforms)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to platforms 1,2,3 & 4.
• The ramp or slope is steep.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 70m (76yd 1ft) from the main entrance.
• This office is located on platform 2.
• There is a ticket office.
• The ticket office is located to the right when you enter.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located in the station forecourt.
• The taxi rank is 24m (26yd 9in) from the main entrance.
• Shops and services within the station include Chuggs and Temptation Cafe.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1,2,3 & 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are none.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask a member of staff.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 77m (84yd 7in) from the main entrance.
  • This accessible toilet is located on platform 1.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding (automatically).
  • The door is push pad activated.
  • There is no lock for the toilet door.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The dimensions of the accessible toilet are 270cm x 295cm (8ft 10in x 9ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 57cm (1ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Level Change (Accessible Toilets). Skip to the next section.

Level Change (Accessible Toilets)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope is moderate.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 98cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 1.
  • The female toilet(s) is/are approximately 80m (87yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 1.
  • The male toilet(s) is/are 85m (92yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are medium.
• Comments View
  • There is one medium step leading to both the female and male toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.