Access Guide
Introduction
- There is level access to the booking office and ramp access to platforms. Due to the steepness of the ramps to the platforms some assistance maybe required. .
- If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email [email protected] 24 hours before the day of travel to ensure arrangements are in place.
- Staff help is available Monday - Friday from 06:00 - 23:00.
- Saturday 05:55 - 23:00.
- Sunday 07:00 - 23:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located in front of the main entrance and off Darkes Lane.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
- The nearest designated bay is 19m (20yd 2ft) from the main entrance.
- The furthest designated bay is 23m (25yd 6in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The two designated bays are located on the station forecourt in front of the main entrance.
- The main station car park is situated off Darkes Lane.
- There are no designated bays in the main car park.
COVID-19 Information
- The information in this section was taken in Febraury 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times (Station)
- The venue is open 24hrs.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 155cm (5ft 1in).
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Comments
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- There is an identical set of doors to the left of the main entrance.
Reception (Ticket Office)
- The desk is 8m (8yd 2ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Level Change (Platforms)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to the platforms from the subway.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- The ramp does have handrails.
- The handrails are on both sides.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 70m (76yd 1ft) from the main entrance.
- This office is located on platform 2.
- There is a ticket office.
- The ticket office is located to the right when you enter.
- The ticket office is 8m (8yd 2ft) from the main entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Great Northern.
- There is a taxi rank at the station.
- The taxi rank is located in the station forecourt.
- The taxi rank is 24m (26yd 9in) from the main entrance.
- Shops and services within the station include Chuggs and Temptation Cafe.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1,2,3 & 4.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are none.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask a member of staff.
Accessible Toilet
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 77m (84yd 7in) from the main entrance.
- This accessible toilet is located on platform 1.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding (automatically).
- The door is push pad activated.
- There is no lock for the toilet door.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The dimensions of the accessible toilet are 270cm x 295cm (8ft 10in x 9ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 57cm (1ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Level Change (Accessible Toilets)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp/slope is moderate.
- The ramp does have handrails.
- The handrails are on the right going up.
- The width of the ramp/slope is 98cm (3ft 3in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on platform 1.
- The female toilet(s) is/are approximately 80m (87yd 1ft) from the main entrance.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on platform 1.
- The male toilet(s) is/are 85m (92yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are medium.
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Comments
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- There is one medium step leading to both the female and male toilets.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.