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Potters Bar Station

Darkes Lane, Potters Bar, Hertfordshire, EN6 1AJ

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Access Guide

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Introduction

  • There is level access to the booking office and ramp access to platforms. Due to the steepness of the ramps to the platforms some assistance maybe required. .
  • If you require assistance please telephone the helpline on 0800 058 2844, textphone 0800 138 1018 or email assistedtravel@greatnorthernrail.com 24 hours before the day of travel to ensure arrangements are in place.
  • Staff help is available Monday - Friday from 06:00 - 23:00.
  • Saturday 05:55 - 23:00.
  • Sunday 07:00 - 23:00.

Opening Times (Station)

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the main entrance and off Darkes Lane.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
    • The nearest designated bay is 19m (20yd 2ft) from the main entrance.
    • The furthest designated bay is 23m (25yd 6in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • The patron does have to cross a road.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The two designated bays are located on the station forecourt in front of the main entrance.
    • The main station car park is situated off Darkes Lane.
    • There are no designated bays in the main car park.

Outside Access (Car Park Entrance)

  • This information is for the entrance located near to the car park.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 218cm (7ft 2in).

Level Change (Car Park Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is moderate.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you face the entrance.
  • There is/are 12 step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • The ramp/slope does bypass the step(s).

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 155cm (5ft 1in).
  • Comments View
    • There is an identical set of doors to the left of the main entrance.

Reception (Ticket Office)

  • The desk is 8m (8yd 2ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:15 - 20:10.
    • Tuesday 06:15 - 20:10.
    • Wednesday 06:15 - 20:10.
    • Thursday 06:15 - 20:10.
    • Friday 06:15 - 20:10.
    • Saturday 07:15 - 19:10.
    • Sunday 08:15 - 19:30.

Level Change (Platforms)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to platforms 1,2,3 & 4.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 70m (76yd 1ft) from the main entrance.
  • This office is located on platform 2.
  • There is a ticket office.
  • The ticket office is located to the right when you enter.
  • The ticket office is 8m (8yd 2ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located in the station forecourt.
  • The taxi rank is 24m (26yd 9in) from the main entrance.
  • Shops and services within the station include Chuggs and Temptation Cafe.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1,2,3 & 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are none.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 77m (84yd 7in) from the main entrance.
    • This accessible toilet is located on platform 1.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding (automatically).
    • The door is push pad activated.
    • There is no lock for the toilet door.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The dimensions of the accessible toilet are 270cm x 295cm (8ft 10in x 9ft 8in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 57cm (1ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Level Change (Accessible Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is moderate.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 98cm (3ft 3in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.