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Welwyn North Station

Station Road, Welwyn Garden City, Hertfordshire, AL6 0AS

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Access Guide

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Introduction

  • There is step free access to the booking office and Southbound services. Access to Northbound services is via the car park.
  • The station is only staffed during booking office hours.

Assisted Travel Contact Information

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Platform 1 - Main Entrance)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 540cm (12ft 2in x 17ft 9in).
    • The nearest designated bay is 4m (4yd 1ft) from the main entrance.
    • The furthest designated bay is 8m (8yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Parking (Platform 2)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located in front of the platform 2 entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 370cm x 720cm (12ft 2in x 23ft 7in).
    • The nearest designated bay is 18m (19yd 2ft) from the platform 2 entrance.
    • The furthest designated bay is 24m (26yd 9in) from the platform 2 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • This car park is reached via Station Road.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the station on platform 1.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 115cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 115cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance.
    • The gradient of the ramp/slope is slight.

Access Point (Platform 1)

  • Access Point View
    • This information is for the access point located at the front of the station, next to platform 1.
    • There is not an information board/map at this access point.
    • There is step-free access at this access point.
    • This is no gate at this access point.
    • There are bollards at this access point.
  • Ramp/Slope View
    • The ramp/slope is located on the approach and immediately beyond the access point.
    • The gradient of the ramp/slope is slight.

Access Point (Platform 2 - Car Park Access Point)

  • Access Point View
    • This information is for the access point located on platform 2 leading from the car park next to the Blue Badge parking.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.
    • The width of the gap is 135cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 135cm (4ft 5in).

Access Point (Platform 2 - Alternate Car Park Access Point)

  • Access Point View
    • This information is for the access point located at the side of platform 2, leading from the platform 2 car park.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • This is no gate at this access point.
    • The width of the gap is 135cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 135cm (4ft 5in).

Reception (Ticket Office)

  • The desk/counter is 3m (3yd 10in) from the main entrance on platform 1.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:50 - 13:15.
    • Monday 15:30 - 19:00.
    • Tuesday 06:50 - 13:15.
    • Tuesday 15:30 - 19:00.
    • Wednesday 06:50 - 13:15.
    • Wednesday 15:30 - 19:00.
    • Thursday 06:50 - 13:15.
    • Thursday 15:30 - 19:00.
    • Friday 06:50 - 13:15.
    • Friday 15:30 - 19:00.
    • Saturday 07:20 - 13:55.
    • Sunday Closed.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located ahead as you enter the main entrance on platform 1.
  • The ticket office is 1m (3ft 3in) from the main entrance.
  • The train companies operating from within this station are Great Northern.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Northern.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the main entrance.
  • The taxi rank is 21m (22yd 2ft) from the main entrance.
  • Shops and services within the station include Deli Stop and North Welwyn Taxi's.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 & 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • There is not a wheelchair available to borrow.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on both platforms, leading up to the footbridge.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 2 and 3 show the stairs on Platform 1 leading to the footbridge.
    • Photographs 1 and 4 show the footbridge between platforms.
    • Photographs 5 and 6 show the stairs on Platform 2 leading to the footbridge.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the platform 1 waiting room.
    • The female toilet(s) is/are approximately 17m (18yd 1ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 1.
    • The male toilet(s) is/are 22m (24yd 2in) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.

Level Change (Female Toilets and Waiting Room)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.