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Child and Adolescent Mental Health Services (CAMHS) - Hoddesdon

Hoddesdon Health Centre, High Street, Hoddesdon, Hertfordshire, EN11 8BQ

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COVID-19 Information

  • The information in this section was taken in December 2020.
  • Parking on some sites is currently free of charge for service users. Please consider all other forms of transport before using public transport.
  • There may be one way system in place in some buildings. Please follow the signs to find your clinic area or ask a member of the staff to help you if you are unsure. Remember to stay 2 metres apart.
  • When you arrive at the department, go to Reception to mark that you’ve arrived. You will be asked some questions about how you are feeling on the day.
  • Do not arrive too early for your appointment and leave the department as soon as your appointment is finished.
  • Visits are by prior arrangement only and subject to restriction.
    All visitors to the inpatient or community sites, except children and babies under the age of three, will need to wear a face mask at all times. If you don’t have your own, masks can be provided when you arrive on site.
  • To ensure the Trust protects you, service users and staff, all visitors to each service will be asked to wear an approved fluid repellent surgical face mask.
    Reception staff will ask you to use the hand sanitiser and will provide you with the surgical face mask.
  • Please keep the mask/face covering on for the duration of your time in the building and avoid touching your face or adjusting the mask once you’ve put it on.
  • If you need to sit and wait in the reception to be called for your appointment, chairs will have signage to indicate where you should sit to ensure social distancing measures are observed.
  • All staff wear personal protective equipment when in close contact with you. When your appointment is finished, your health professional will advise you what to do next.
  • You should then follow the signs to leave the department. Please do not visit any other part of the building. You should dispose of your mask at the bin by the department exit. If removing your mask, please wash or sanitise your hands after doing so. If removing your mask, please wash or sanitise your hands after doing so.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • This is a health centre property.
  • Services on the first floor include: Child and Adolescent Mental Health Services (CAMHS).

Getting Here

  • By Road View
    • Child and Adolescent Mental Health Services (CAMHS) - Hoddesdon is located on the High Street and can be accessed by the A10. Head north on the A10, At the roundabout, take the second exit onto Dinant Link Road. At the roundabout, take the second exit onto Dinant Link Road/A1170. At the next roundabout, take the second exit onto A1170. At the next roundabout, take the second exit and stay on A1170. At the next roundabout, take the first exit onto High Street/A1170 and the Child and Adolescent Mental Health Services (CAMHS) is located on the left.
    • Child and Adolescent Mental Health Services (CAMHS) - Hoddesdon has its own car park for staff and visitors. There are no Blue Badge bays.
  • By Bus View
    • The nearest bus stop is located on the High Street 115 feet from Child and Adolescent Mental Health Services (CAMHS) - Hoddesdon with routes 310,341,410,641 and SB01 operating here.
  • By Train View
    • The nearest train station is Broxbourne which is approximately 1.1 miles from Adolescent Mental Health Services (CAMHS) - Hoddesdon.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are not available.
  • Home visits services are available.

Parking

Opening Times

  • Access is by appointment only.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the side of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 163cm (5ft 4in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 68cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 68cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right of the entrance.
    • The ramp/slope gradient is slight.

Reception (Main Reception)

  • Reception View
    • The reception point is located straight ahead on entering the building.
    • The reception point is approximately 3m (3yd 10in) from the Main Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is not sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

Other Floors (Child and Adolescent Mental Health Services)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Entrance (Child and Adolescent Mental Health Services (CAMHS))

  • Entrance Details View
    • This information is for the entrance located on the first floor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 123cm (4ft).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 65cm.

Reception

  • Reception View
    • The reception point is located to the right as you enter the service.
    • The reception point is approximately 2m (2yd 7in) from the Child and Adolescent Mental Health Services (CAMHS) entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are poor.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are medium.

Consultation / Treatment Room (Treatment Room - Red)

  • The name / number of the room surveyed was; Treatment Room - Red.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 74cm (2ft 5in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Treatment Room - Purple)

  • There is / are 7 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room - Purple.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 74cm (2ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on the ground floor straight ahead on entering the Main Entrance.
    • This accessible toilet is approximately 3m (3yd 10in) from the Main Entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 232cm x 363cm (7ft 7in x 11ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 164cm (5ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 103cm (3ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the first floor to the left as you enter the CAMHS service.
    • The female and male toilets are approximately 4m (4yd 1ft) from the Child and Adolescent Mental Health Services (CAMHS) entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.