Access Guide
Summary
- Services on the ground floor include: Adult Community Mental Health Services, Child and Adolescent Mental Health Services (CAMHS), Wellbeing Team.
Getting Here
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By Road
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- Hertsmere Civic Offices is located on Elstree Way and can be accessed by the A1.
Head north on Barnet By-Pass/A1.
Take the A5135 exit towards Borehamwood 364 ft.
At the roundabout, take the 3rd exit onto Rowley Lane/A5135.
Continue to follow A5135 0.7 miles.
At the roundabout, take the 2nd exit onto Elstree Way/A5135 135 ft.
At the roundabout, take the 1st exit and stay on Elstree Way/A5135 0.3 miles
At the roundabout, take the 3rd exit onto Shenley Road/B5378 and Hertsmere Civic Offices will be on the right.
. - Hertsmere Civic Offices has its own car park for staff and visitors with one Blue Badge bay. Also there is a public car park located on Shenley Road.
- Hertsmere Civic Offices is located on Elstree Way and can be accessed by the A1.
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By Bus
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- The nearest bus stop is located on Elstree Way 0.1 miles from Hertsmere Civic Offices with routes 107, 292, 398, 615, 644, B3 stopping here.
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By Train
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- The nearest train station is Elstree & Borehamwood 0.7 miles from Hertsmere Civic Offices.
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Useful Links
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- The link below is for the bus provider near Hertsmere Civic Offices.
- To view the web page described above click here (opens in new tab).
- The link below is for the bus provider near Hertsmere Civic Offices.
- To view the web page described above click here (opens in new tab).
- The link below is for the train provider at Elstree & Borehamwood.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
- There is not a wheelchair to borrow to aid transferring around the building.
- Water bowls for assistance dogs are available.
- Home visits services are available.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located at the rear of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 423cm x 631cm (13ft 11in x 20ft 8in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is concrete tiles.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the main entrance.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Shenley Road.
- The name of the car park is Shenley Road.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Outside Access
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Entrance Details
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- This information is for the entrance located at the side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 230cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
Entrance
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Entrance Details
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- This information is for the entrance located on the ground floor of the Hertsmere Civic Offices.
- The entrance area/door is clearly signed with the name of the service/department.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 119cm .
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 78cm.
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Ramp/Slope Details
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- The ramp/slope is located just beyond the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up the ramp.
- The lighting levels at the ramp/slope are medium.
Reception
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Reception
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- The reception point is located to the right of the service entrance.
- The reception point is approximately 1m (3ft 3in) from the service entrance.
- The reception area/desk is clearly visible from the entrance.
- There is ramped/sloped access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are not available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played at the main reception.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is carpet and vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Consultation / Treatment Room (Quiet Room 2)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Quiet Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 83cm (2ft 9in).
- The type of flooring is carpet.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Waiting Room / Area (CAMHS Waiting Area)
- There is a waiting room / area.
- The waiting room / area is approximately 7m from the service entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Waiting Room / Area (Adult Community Mental Health Services)
- There is a waiting room / area.
- The waiting room / area is approximately 7m from the service entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (CAMHS Consultation/Meeting Room C3)
- There is / are 5 consultation / treatment room(s) available.
- The name / number of the room surveyed was; CAMHS Consultation/Meeting Room C3.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is carpet.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Adult Community Mental Health Services Consultation/Meeting Room 1)
- There is / are 7 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Adult Community Mental Health Services Consultation/Meeting Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 79cm (2ft 7in).
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Accessible Toilet (Adult Community Mental Health Services)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located within the Adult Community Mental Health Services waiting area.
- This accessible toilet is approximately 7m (7yd 1ft) from the service entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 210cm x 155cm (6ft 11in x 5ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- The tap type is sensor.
- There is not a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 112cm (3ft 8in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 116cm.
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Accessible Toilet (CAMHS)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located on the CAMHS consultation/meeting room corridor.
- This accessible toilet is approximately 10m (10yd 2ft) from the service entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a twist lock.
- The door may be difficult to open.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 182cm x 212cm (5ft 12in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- The tap type is sensor.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is not a mirror.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.