You are on Summary. Skip to the next section.

Summary

• This is a health centre.
• Services within the building include: A reception and waiting area, 4 consultation rooms, an accessible toilet, and standard toilets.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The postcode for the sat nav is CM17 9NA. The centre is located to the east of Harlow town centre which is approximately 2.5 miles away. Kao Park (Kao 2) is accessed via the M11/A414 from the south and the north.
  • There are standard and Blue Badge bays outside the health centre. Parking for all users is free. There are specific standard bays for use by patients and visitors to the HPFT centre. The bays are indicated by a green circle.
• By Bus View
  • The nearest bus stop is London Road Campus located on London Road which is approximately 0.3 miles away from the health centre. It is served by the following buses: 9 – Potter Street/Harlow/Harlow Town Centre 10 – Harlow Town Centre.
• By Train View
  • The nearest train station is Harlow Mill which is approximately 2 miles away from the health centre. The station is served by Chiltern Railways.
• Useful Links View
  • Please click on the link below for more information about Arriva Bus Service.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for information about Harlow Mill Station (Greater Anglia).
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for more information about Harlow Mill Station (National Rail).
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are available.
• Easy Read semi pictorial documents can be provided. There are teams within the trust that can provide other formats of documents.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking (Kao 2 Car Park). Skip to the next section.

Parking (Kao 2 Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the front of KAO 2 building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 495cm (11ft 6in x 16ft 3in).
  • The nearest Blue Badge bay is 11m (12yd 1in) from the Kao Park 2 Accessible Automatic Door entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • There is not a designated drop off point.
• Comments View
  • There is one blue badge space and two standard spaces directly outside the Kao 2 building.
  • The HPFT blue badge space is shown in photographs 1-3.
  • The HPFT standard spaces are located to the right hand side of the blue badge space. They are signed and have a green dot a shown in photographs 4, 5 and 6.

You are on Parking (Open Air). Skip to the next section.

Parking (Open Air)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the multi-storey car park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 255cm x 525cm (8ft 4in x 17ft 3in).
  • The nearest Blue Badge bay is 86m (94yd 2in) from the Kao Park 2 Accessible Automatic Door entrance.
  • The furthest Blue Badge bay is 92m (100yd 1ft) from the Kao Park 2 Accessible Automatic Door entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • There is not a designated drop off point.
• Comments View
  • There are two blue badge spaces and three standard spaces available.
  • The blue badge bays are available for all users of the Kao Park site.
  • The standard spaces for HPFT are signed and marked with a green dot as shown in photograph 6.
  • The route from the car park to the Kao Park 2 Accessible Automatic entrance is shown in photographs 7-18.
  • There are dropped kerbs with tactile paving and slight to steep slopes on the route from the Open Air car park to the Kao Park 2 Accessible Automatic Door entrance.

You are on Parking (Multi Storey Car Park). Skip to the next section.

Parking (Multi Storey Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located on the left hand side as you enter the Kao Park site.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 250cm x 370cm (8ft 2in x 12ft 2in).
  • The nearest Blue Badge bay is 143m (156yd 1ft) from the Kao Park 2 Accessible Automatic Door entrance.
  • The furthest Blue Badge bay is 150m (164yd 2in) from the Kao Park 2 Accessible Automatic Door entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • There is not a designated drop off point.
• Comments View
  • HPFT parking is located on the ground floor (level 00) of the multi storey car park.
  • The HPFT spaces are located on the right hand side as you enter the multi storey car park.
  • The blue badge spaces are numbered G89, G90, and G91 and have a red dot along with signage as shown in photographs 5, 6, 7, and 8.
  • The standard bays are opposite the blue badge bays and have a green dot with signage. There are 10 standard spaces available as shown in photographs 9, 10, and 11.
  • The gate to exit the multi storey car park is to the left of the blue badge spaces and has an opening of 106cm as shown in photograph 13.
  • There are dropped kerbs with tactile paving and slight to steep slopes on the route from the multi storey car park to the Kao Park 2 Accessible Automatic Door entrance.

You are on Outside Access (KAO 2 Accessible Automatic Door). Skip to the next section.

Outside Access (KAO 2 Accessible Automatic Door)

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• Entrance Details View
  • This information is for the entrance located at the front of KAO 2.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 90cm (2ft 11in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 108cm (3ft 7in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 119cm.

You are on Outside Access (KAO Park 2 Revolving Door). Skip to the next section.

Outside Access (KAO Park 2 Revolving Door)

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• Entrance Details View
  • This information is for the entrance located at the front of Kao Park 2.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 90cm (2ft 11in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (by revolving).
  • The width of the door opening is 190cm.
• Comments View
  • There is a blue push button on the right hand side of the revolving door as you enter and exit which slows down the speed of the door.
  • The external button is at a height of 92cm as shown in photograph 5.
  • The internal button is at a height of 90cm as shown in photograph 7.
  • There is an emergency stop button above the blue push button on both the inside and the outside as shown in photographs 4 and 6.
  • The external emergency stop button is at a height of 120cm.
  • The internal emergency stop button is at a height of 119cm.

You are on Entrance (Essex Learning Disability Partnership). Skip to the next section.

Entrance (Essex Learning Disability Partnership)

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• Entrance Details View
  • This information is for the entrance located on the right as you enter the main building.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 120cm (3ft 11in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 104cm (3ft 5in).
  • There is a door release button when exiting.
  • The height of the door release button is 124cm (4ft 1in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step free access throughout the building.
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is carpet and tiles.
  • Handrails are not provided in corridors.
  • Seating is provided in some corridors.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
• Signage and Wayfinding View
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage does not include pictograms.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • None, use of consultation rooms if one is free.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.
• Comments View
  • The flooring in the main lobby is tiled.
  • The flooring in the reception area and consultation rooms is carpet.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located straight ahead as you enter.
  • The reception point is approximately 5m (5yd 1ft) from the HPFT Entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower).
  • There is not sufficient space to write or sign documents on the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • The door opening into the waiting area is 78cm and is permanently held open.

You are on Consultation / Treatment Room (Room 2). Skip to the next section.

Consultation / Treatment Room (Room 2)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Room 3). Skip to the next section.

Consultation / Treatment Room (Room 3)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Room 4). Skip to the next section.

Consultation / Treatment Room (Room 4)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 108cm (3ft 7in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Room 5). Skip to the next section.

Consultation / Treatment Room (Room 5)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 5.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Ground Floor Lobby - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor Lobby - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the lift in the main lobby.
  • This accessible toilet is approximately 13m (14yd 8in) from the KAO 2 entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 147cm x 196cm (4ft 10in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 71cm (2ft 4in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 163cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 70cm (2ft 4in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 89cm (2ft 11in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 83cm (2ft 9in).
  • The contrast between the hand dryer and the wall is poor.
• Comments View
  • There is an additional entrance to the toilets.
  • The door is a single door with a locked extension leaf and opens towards you (pull) to access the toilets as shown in photograph 1.
  • The door opening width is 78cm.

You are on Standard Toilet(s) (Ground Floor Lobby). Skip to the next section.

Standard Toilet(s) (Ground Floor Lobby)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left of the lift in the main lobby.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the KAO 2 entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Comments View
  • There is an additional entrance to the toilets.
  • The door is a single door with a locked extension leaf and opens towards you (pull) to access the toilets as shown in photograph 1.
  • The door opening width is 78cm.