Access Guide
Getting Here
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By Road
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- Seward Lodge is located on Lilbourne Drive and can be access by the A10.
Head south-east on the A10, at the roundabout, take the 4th exit onto Stanstead Road/B1502.
Continue to follow B1502, Go through 2 roundabouts 0.6 miles.
Turn right onto Lilbourne Drive 249 ft.
Turn right to stay on Lilbourne Drive and Seward Lodge is located on the left. - Seward Lodge has its own car park for visitor's with 2 Blue Badge bays.
- Seward Lodge is located on Lilbourne Drive and can be access by the A10.
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By Bus
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- The nearest bus stop is located on Stanstead Road 0.2 miles from Seward Lodge with routes 333, 341, 395, H1, H4, M4 stopping here.
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By Train
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- The nearest train station is Hertford East 1.2 miles from Seward Lodge.
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Useful Links
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- The link below is for the bus providers near Seward Lodge.
- To view the web page described above click here (opens in new tab).
- The link below is for the bus providers near Seward Lodge.
- To view the web page described above click here (opens in new tab).
- The link below is for the train providers at Hertford East.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
- There is a wheelchair to borrow to aid transferring around the building.
- Water bowls for assistance dogs are not available.
- Home visits services are available.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located at the side of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 453cm x 622cm (14ft 10in x 20ft 5in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 11m (12yd 1in) from the main entrance.
Opening Times
- Monday 10:30 - 20:00.
- Tuesday 10:30 - 20:00.
- Wednesday 10:30 - 20:00.
- Thursday 10:30 - 20:00.
- Friday 10:30 - 20:00.
- Saturday 10:30 - 20:00.
- Sunday 10:30 - 20:00.
Outside Access
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Entrance Details
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- This information is for the entrance located at the right side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 156cm .
- There is a hand sanitiser.
- The height of the hand sanitiser is 125cm (4ft 1in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Reception
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Reception
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- The reception point is located straight ahead as you enter the main entrance.
- The reception point is approximately 4m (4yd 1ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are not trained to use the system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- The system is a portable loop.
- Staff are not trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- Pictorial signage is available.
- Dementia friendly signage is provided.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Consultation / Treatment Room (Consultation Room 2)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Consultation Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Ward
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Ward Information
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- This is a/an Mental Health For Older People ward.
- This is a shared ward.
- There is/are 0 bay(s) available.
- There is/are 16 side room(s) available.
- There is/are 16 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 151cm (4ft 11in).
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 124cm (4ft 1in).
- There is not a door release button when exiting.
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
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Relatives' Room
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- There is a relatives' room for the ward.
- The width of the door opening into the relatives' room is over 75cm.
- There is a clear turning space in the relatives' room.
- There is a/are chair(s) with armrests available within the relatives' room.
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Example Side Room
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- There are multiple side rooms available with accessible ensuites.
- The side room surveyed does have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is sufficient space next to the bed for a mobile hoist to operate.
- There is room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The colour contrast between the walls and the floor in the side room is good.
- The lighting levels in the side room are medium.
- The width of the door opening into the ensuite is over 75cm.
- There is a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a toilet.
- The colour contrast between the walls and the floor in the ensuite is good.
- The lighting levels in the ensuite are medium.
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Ward Features and Patient Facilities
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- A hearing assistance system is available on the ward.
- The ward does play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located in the main reception.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located in the main reception.
Room / Area (Family Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Family Room.
- The room / area is approximately 1m from the Inpatient unit entrance.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- Some chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are medium.
Room / Area (Lounge)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Lounge.
- The room / area is approximately 11m from the Inpatients Unit Entrance.
- There is level access to the room / area.
- There is not a/are not door(s) into the room / area.
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is available.
- The hoist is electric.
- A sling is available.
- The sling is attached by hook and loop.
- There is a chair.
- Some chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room / area does have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are medium.
Consultation / Treatment Room (Sensory Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Sensory Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 151cm (4ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- All chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Consultation / Treatment Room (Therapy Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Therapy Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Accessible Toilet (Main Reception)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is located to the right of the main reception in the foyer.
- This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 182cm x 252cm (5ft 12in x 8ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 102cm (3ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- The tap type is twist/turn.
- There is not a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 132cm (4ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 123cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- There is a medium colour contrast between the internal door and wall.
- The contrast between the external door and wall is fair.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Accessible Toilet (In-Patients Unit)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is located on the ward main corridor.
- This accessible toilet is approximately 14m (15yd 11in) from the Inpatients Unit Entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 188cm x 184cm (6ft 2in x 6ft).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 102cm (3ft 4in).
- The lateral transfer space was obstructed at the time of the survey.
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- The tap type is lever.
- There is not a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 134cm (4ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 118cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are poor.
Standard Toilet(s) (Main Reception)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the left of the main reception.
- The shared toilet(s) is/are approximately 6m (6yd 1ft) from the main entrance.
- Inside the venue, there is level access to the shared toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.