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Mental Health Urgent Care Centre

Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Female and male step-free standard toilet facilities are located straight ahead and to the left as you enter the Urgent Care Centre.
  • Washroom and Shower Facilities View
    • The washroom facilities with adaptations are located along the corridor, to the left as you enter the Urgent Care Centre.

Parking (Multi-Storey Car Park)

  • Car Park View
    • The car park is located on the right side of the hospital grounds.
    • The car park is multi-storey.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 210cm.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 10m from the multi-storey car park lift.
    • The most accessible route from the Blue Badge parking has step-free level access, a lift, manual doors and doors permanently held open.
    • The Blue Badge bays are available from level 4 upwards of the multi-storey car park.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located on level 1 of the multi-storey car park, in front of the main entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on level 1 of the multi-storey car park.
    • There is a dropped kerb with tactile paving from the drop-off point.

Main Entrance

  • This entrance is located at the front of the Mental Health Urgent Care Centre.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope bypasses the steps.
  • The slope has a steep gradient.
  • There are 3 steps.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 126cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 132cm.
  • The doors have a low colour contrast.

Mental Health Urgent Care Centre Reception

  • Location View
    • The reception is located to the right as you enter via the first set of doors.
    • The distance from the Mental Health Urgent Care Centre entrance is 4m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 112cm.
    • There is not a lowered section at the desk.
    • The reception has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, armchairs and sofas.
    • Furniture available in this area includes: coffee tables.

Getting Around

  • Access View
    • There is step-free level access throughout walkways.
  • Circulation View
    • There is an automatic door along one of the circulation routes.
    • Access throughout may include narrow walkways.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Urgent Care Waiting Area

  • Location and Access View
    • The Urgent Care Waiting Area is located straight ahead and to the left as you enter the Mental Health Urgent Care Centre.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access to this area.
    • There is a single manual door.
    • The door opens towards you.
    • The door requires effort to open.
    • There is a locked extension leaf.
    • The width of the opening is 88cm.
    • The door has a high colour contrast.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Seating available in this area includes: armchairs.
    • Furniture available in this area includes: coffee tables.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Triage Room

  • The room surveyed was the Triage Room.
  • The room is located to the left as you enter the Mental Health Urgent Care Centre.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 181cm.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Assessment Room 4

  • The room surveyed was Assessment Room 4.
  • The room is located along the corridor, to the right as you enter the Mental Health Urgent Care Centre.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and armchairs.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Tea Point

  • The kitchen is located to the right as you enter the Mental Health Urgent Care Centre.
  • There is step-free level access into the kitchen.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 81cm.
  • The door has a high colour contrast.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • The work surface is 92cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 92cm from the floor.
  • A lowered sink is available.
  • The lowered sink has a knee recess.
  • The lowered sink is 78cm from the floor.
  • The sink has a lever mixer tap.
  • Seating available in the kitchen includes: chairs with armrests and chairs without armrests.
  • Furniture available in the kitchen includes: tables.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • Facilities within the kitchen include a fridge, a freezer, a fridge freezer and a microwave.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bathroom with Adaptations (Toilet and Shower)

  • Location and Access View
    • The bathroom surveyed is located along the corridor, to the left as you enter the Mental Health Urgent Care Centre.
    • The distance from the Mental Health Urgent Care Centre entrance is 12m.
    • The most accessible route to the bathroom has step-free level access.
    • There is an automatic door along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the bathroom are 351cm (width) x 244cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 182cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 101cm from the floor.
    • The wash basin has push taps.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 101cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 138cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The bathroom has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 174cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The bathroom has a shower with a step.
    • There is a fixed shower head.
    • The shower controls are lever mixer.