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Rosanne House - Second Floor Community Mental Health Offices

Rosanne House , Parkway , Welwyn Garden City , Hertfordshire , AL8 6JE

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Access Guide

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Getting Here

  • By Road View
    • Rosanne House is situated in Welwyn Garden City. The building is located on the Parkway and can be accessed from the A1 via Hertford Road, Bessemer Road, Digswell Road, The Campus and Bridge Road.
    • Two Blue Badge bays are located in the building car park that are for patients and visitors. Time limited on street parking is located on the Parkway.
  • By Bus View
    • The nearest bus stop is Campus West located on The Campus. It is approximately 80m from the building. The services that stop at the Campus West Stop are the 215, 300, 301, 314, 315, 366, 388, 403 and the W14.
  • By Train View
    • The nearest station to Rosanne House is Welwyn Garden City. Rosanne House is 0.4 miles from the train station via Osborn Way and Parkway (4 min drive).
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is not a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are not available.
  • Home visits services are not available.

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 450cm (11ft 10in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do need to be booked in advance.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • The surface on the approach to the entrance is tarmac and paving slabs.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 60m (65yd 1ft) from the Accessible Entrance.

Getting To (Second Floor Community Mental Health Offices)

  • The Second Floor Community Mental Health Offices is/are located on the Second Floor of Rosanne House.
  • Access to the Second Floor Community Mental Health Offices is via the Accessible Entrance.
  • Enter the building via the Accessible Entrance and continue straight ahead. Turn left and take the lift to the Fourth Floor. Exit the lift turn left and the Second Floor Community Mental Health Office is located directly ahead.
  • There is step free access, via lift, to the Second Floor Community Mental Health Offices.
  • The Second Floor Community Mental Health Offices is approximately 4m from the lift.
  • Wayfinding signage is not provided.

Outside Access (Accessible Entrance)

  • Entrance Details View
    • This information is for the entrance located at the side of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 100cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance from pathway.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The width of the ramp is 120cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up the step(s).

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell from the first floor upwards.
    • The floors which are accessible by stairs are G,1,2,3,4,5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located straight ahead on entering the Accessible Entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 16m (17yd 1ft) from the Accessible Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G,1,2,3,4,5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 83cm (2ft 9in).
  • The dimensions of the lift are 111cm x 118cm (3ft 8in x 3ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Second Floor Community Mental Health Offices)

  • Entrance Details View
    • This information is for the entrance located on the Second Floor, to the left on exiting the lift.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 80cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are medium.

Washroom (Shower Room)

  • Washroom Details View
    • The washroom surveyed has a shower.
    • There is step free access to the washroom surveyed once inside the service.
    • This washroom is shared.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 77cm (2ft 6in).
    • The dimensions of the washroom are 230cm x 164cm (7ft 7in x 5ft 5in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is not a flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is not a wash basin.
    • There is not a soap dispenser.
    • Disposal facilities are not available.
    • The washroom has a non-slip floor.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is no seat for the shower.
    • There are not wall-mounted grab rails available for the shower.
    • The shower tray is accessed via a medium step.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the washroom floor and walls is fair.
    • Lighting levels are bright.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located on the ground floor.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located opposite you on exiting the lift.
    • The female toilet(s) is/are approximately 4m (4yd 1ft) from the Second Floor Community Mental Health Office entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

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