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Highgrove Gardens - Orchard Room

Highgrove House, Doughton, Tetbury, GL8 8TN

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the left hand side, after the main entrance.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located on the left hand side, after the main entrance.
    • The shared step-free toilet facilities are located in The Garden Room.
    • The shared standard toilets in the Garden Room are only available to people who booked to use the room.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations near reception.

Parking

  • Car Park View
    • The car park is located past the police checkpoint along the track, on the left hand side before the green kiosk.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 275cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 18m from the main entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located outside the main entrance.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance provides access to the Visitors' Reception and Ante Room.

Visitor Reception and Ante Room

  • The reception is located straight ahead and left, after the main entrance.
  • The distance from the main entrance is 6m.
  • There is step-free level access to reception.
  • The most accessible route to reception has rugs on the floor, which may present a trip hazard.
  • The height of the reception desk is 106cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas and chairs without armrests.
  • Furniture available in this area includes: coffee tables and tables.
  • There are rugs on the floor in the Ante Room, which may present a trip hazard.

Toilet with Adaptations (Visitor Reception - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on the left hand side, after the main entrance.
    • The distance from the main entrance is 12m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 91cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 101cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 73cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 98cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 128cm from the floor.
    • The height of the baby change facility when in use is 92cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.

Exit (from the Ante Room to the Garden Tours)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit, however one door is locked.
  • The locked door can be opened on request .
  • The doors open away from you.
  • The width of the opening is 105cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you exit.

Access To (Orchard Room Restaurant from the Courtyard)

  • The most accessible route has a slight ramp or slope and steps.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.

Entrance (Orchard Room Restaurant from the Courtyard)

  • This entrance is located off the Orchard Room Courtyard, near the shop.
  • The restaurant is usually accessed as part of the Garden Tour.
  • The entrance area is not clearly signed.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is under 75cm wide with no handrails.
  • There are double manual doors at this entrance, however one door is locked.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 85cm.
  • The doors have a low visual contrast.
  • The threshold of the doorway is 12cm high.
  • There is step-free level access as you enter.
  • There is an alternative entrance off the Orchard Room Terrace.

Eating and Drinking (Orchard Room Restaurant)

  • Location and Access View
    • The Orchard Room restaurant is located off the Ante Room.
    • The most accessible route has step-free level access and manual doors.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door opens away from you.
    • The width of the opening is 98cm.
  • Service View
    • This area has staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables and long tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Seating Area (Orchard Room Terrace)

  • Location and Access View
    • The Orchard Room Terrace is located on the right hand side, after turning left from the exit from the Ante Room.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • Some of the seating area is covered.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.

Room (The Garden Room)

  • The room is located off the Orchard Room Terrace.
  • The distance from the Ante Room exit doors is 30m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens outwards.
  • The width of the opening is 100cm.
  • There is step-free level access throughout the room.
  • Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring consists of deep pile carpet.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: long tables.
  • The tables are fixed.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.