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Visitor Centre Café

Kincraig, Kingussie, PH21 1NL

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Access Guide

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Getting Here (Highland Wildlife Park)

Getting Help and Assistance (Highland Wildlife Park)

  • For Highland Wildlife Park's Accessibility Statement please click here (new tab).
  • Please click here for information on opening times.
  • The following are available: zoo maps, sensory maps, accessibility maps, downloadable zoo maps, downloadable sensory maps and downloadable accessibility maps.
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print and audio.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the visitor centre.
  • There is a designated place of safety which can be used by people who may feel scared or at risk .
  • The designated place of safety is located in the First Aid room near the accessible car park.
  • Sensory packs are available and include: accessible maps and sensory maps. For more information about reserving a pack, and any charges, please contact the venue before your visit.
  • Mobility Assistance.
    There are wheelchairs, pushchairs and electric mobility scooters available for free hire. These require a fully refundable deposit. Please enquire at the main entrance on arrival or at the visitor centre.
    Some areas of the park may not be suitable for wheelchairs or mobility scooters. Steep slopes and steps are signposted with alternative routes and there is an updated mobility map available for visitors which can be downloaded below.
  • More information on the accessibility map for the park.
  • More information on the sensory map for the park.
  • Talks and Tours.
    There are a number of talks and tours which take place around the park, some private and some public. This includes days with translated talks/tours including BSL.
    Some talks are being translated into BSL which will be available onsite via QR code. Please enquire at the visitor centre.
  • Carers.
    Visitors who require special assistance are offered free admission for one accompanying carer when they pay the full adult/concession/child price.
    Please bring relevant proof of entitlement, such as a National Disability Card, an Access Card with a ‘+1’ symbol, a ‘plus one’ travel card or a letter from Personal Independence Payment, as this will be asked for on arrival.

Entrance (Antlers Café)

  • Entrance View
    • This information is for the entrance located at the rear of the Visitors Centre building, near the picnic area.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'ANTLERS CAFE'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the opening is 97cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading down to the left as you face the entrance .
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The width of the ramp/slope is 130cm (4ft 3in).
    • The ramp has resting areas.
    • The ramp/slope does bypass the step(s).
    • The handrail switches sides, on the right (going down) at first, then on the left.
  • Step(s) View
    • The step(s) is/are located leading down to the entrance .
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 27cm.
    • There is not a/are not handrail(s) at the step(s).

Entrance (from Outdoor Seating)

  • Entrance View
    • This information is for the entrance located at the rear of the building, near the Japanese Macaque enclosure.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The door(s) is/are single width.
    • The width of the opening is 96cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Getting Around

  • Access View
    • There is step-free access throughout the building via lift(s).
    • There is/are 6 clearly marked step(s), with handrails on both sides, for access to the upper ground floor seating, the Visitor Centre, toilets and the shop.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • The lighting levels at the step(s) are good.
    • There is a platform lift which overcomes the steps.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is laminate.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs and lift.
    • For information about Visitor Centre Shop please click here.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the building .
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 02/12/2025.
    • The hearing loop was working at the time of testing.

Eating and Drinking

  • Location and Access View
    • The following information is for the café.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a counter where food and drink can be ordered and table service (on request only).
    • Staff can bring food and/or drinks to tables.
    • Menu types include: handheld menus, written wall menus, menu boards and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • The height of the tray counter/rail is 76cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 73cm.
    • The standard height for the underside of dining tables is 76cm.
    • The surface height of the highest table is 105cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are high tables, booths, high stools and picnic tables with fixed seating.
    • The type of flooring in this area is laminate.
    • The lighting levels are varied.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the café.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 5m (16ft) from the Antlers Café entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground and upper ground (additional seating, visitor centre, toilets and shop).
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 95cm (3ft 1in).
  • The dimensions of the lift are 140cm x 100cm (4ft 7in x 3ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • There is a short steep ramp into the lift on the ground floor.

Outdoor Seating

  • The outdoor seating is located at the rear of the building, at the Japanese Macaque enclosure.
  • There is step-free access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 68cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • The standard height for the underside of dining tables is 75cm.
  • There are also picnic benches.
  • Some chairs are permanently fixed.
  • Some tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is wood and concrete tiles.
  • The wooden decking surface which makes up most of this area may be slippery when wet. There is a smaller area of paving tiles towards the front of the building, near the entrance into the café.
  • There is also some covered seating at the top of the entrance ramp, please refer to the separate Picnic Areas guide for full details.

Changing Places (Visitor Centre)

  • Location and Access View
    • The facility is located round to the left from the info desk, near the shop and café lift.
    • The facility is approximately 20m (65ft) from the info desk entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access into the facility.
    • The facility surveyed is not for the sole use of disabled people.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • You do not need a key for the facility.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The door does not have a horizontal grab rail.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The colour contrast between the walls and floor is medium.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat colour contrast is high.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is high.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is not located where it is reachable.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • This Changing Places facility is approximately 5m from the Antlers Café platform lift.

Parent and Baby Room (Visitor Centre)

  • There is a parent and baby room for public use.
  • The parent and baby room is located along to the left from the info desk reception, at the rear of the upper ground floor seating area for the café.
  • The parent and baby room is approximately 12m from the info desk entrance.
  • There is step-free access into the parent and baby room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 81cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 79cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Toilet with Adaptations (Visitor Centre - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along to the left from the info desk reception, at the rear of the upper ground floor seating area for the café.
    • This accessible toilet is approximately 10m (32ft) from the info desk entrance, and the same distance from the Antlers Café platform lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is medium.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is medium.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 155cm x 320cm (5ft 1in x 10ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 81cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 144cm from the floor.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 117cm.
    • The shelf is not located where it is reachable.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 95cm (3ft 1in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Standard Toilet(s) (Visitor Centre)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along to the left from the info desk reception, at the rear of the upper seating area for the café.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the info desk entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.