You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For passengers requiring additional assistance services please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grass opposite the terminal.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• If you require assistance, please make arrangements prior to arrival through your airline.
  Loganair can be contacted on 0344 800 2855 or at [email protected].
  You can also contact airport administration staff by telephoning the information desk on 01382 662 200.
• Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
  Motorised wheelchairs and scooters cannot be carried as they will not fit in the plane hold.
  The carriage of any powered mobility equipment is subject to the approval of the airports concerned.
  Standard wheelchairs may be carried.
• Drop Off / Pick Up Zones and Disabled Parking Bays:-
  There is a drop off / pick up zone outside the terminal.
  There are 2 disabled parking spaces within the car park.

You are on Disembarking the Aircraft. Skip to the next section.

Disembarking the Aircraft

• The accessibility of the aircraft varies according to the individual aircraft, provider or airport, therefore please contact the airline prior to booking for more information.
  
• Disembarking the aircraft may be by airstair and steps or by mobile ramp (Aviramp), depending on individual needs, type of aircraft and wind or weather conditions.
  
• Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted egress from the aircraft.
  
• The route from the aircraft across the apron is level with tarmac and concrete paving.
  
• At the time of survey (April 2023) the Aviramp was out of order.

You are on Outside Access (Arrivals Gate). Skip to the next section.

Outside Access (Arrivals Gate)

• This information is for the entrance located at the rear of the terminal.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 80cm.
• There is a second set of doors.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 80cm.
• There is a member of staff available for assistance at this entrance.

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• Comments View
  • The arrivals gate gives direct access to the baggage claim area.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The baggage claim area is immediately on the left as you enter the terminal.
• There are 1 baggage carousels.
• The baggage carousels are not clearly signed.
• The type of flooring in this area is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is not seating available in the baggage claim area.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout the arrivals hall.

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• Circulation View
  • The type of flooring in this area is vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There are seats without armrests at regular intervals.
  • There is not designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures and arrivals information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the arrivals area.

You are on Passenger Services. Skip to the next section.

Passenger Services

• The counter is located to the left as you exit the baggage claim area.
• The counter is approximately 25m (27yd 1ft) from the arrivals gate.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is medium height (87cm - 94cm).
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a bell to attract attention.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is not a hearing assistance system at the counter.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
• The type of flooring in this area is vinyl.
• There is Blue Badge parking in the car park.
  Assistance can be obtained from the passenger services / check-in area through to the aircraft.
  There are 3 wheelchairs in the terminal available for use at any time.
  There is an accessible toilet in the main terminal waiting area and an accessible toilet in the departure lounge.
  There is a stair climber to assist passengers on and off the aircraft as required.
  There is a mobile ramp (Aviramp) for access to larger planes.
• There is not a waiting area close to the counter.

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• Comments View
  • When the counter is unstaffed please enquire at the check-in desk adjacent or press the bell on the front of the check-in desk.

You are on Baby Feeding and First Aid Room. Skip to the next section.

Baby Feeding and First Aid Room

• The room is located to the right as you exit the baggage claim area, approximately 20 metres from the arrivals gate.
• There is level access to the room.
• The door opens inwards, is light and 71cm wide.
• There is a couch, 180cm in length and at a fixed height of 45cm.
• Lighting is moderate to good.

You are on Accessible Toilet(s) (Main Terminal - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Main Terminal - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right as you exit the baggage claim area.
  • This accessible toilet is approximately 20m (21yd 2ft) from the arrivals gate.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text, Braille, pictorial and tactile signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 176cm x 218cm (5ft 9in x 7ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 74cm (2ft 5in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 113cm (3ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 130cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 98cm (3ft 3in).
• Comments View
  • There are two similar doors to access the toilet facility.
  • At the time of survey the hand dryer was out of order (February 2022).

You are on Standard Toilet(s) (Main Terminal). Skip to the next section.

Standard Toilet(s) (Main Terminal)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the right as you exit the baggage claim area, in the waiting area.
• The female toilet(s) is/are approximately 25m (27yd 1ft) from the arrivals gate.
• There is step-free access into the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin.
• The wash basin(s) tap type is sensor.
• There is a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

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• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right as you exit the baggage claim area, in the waiting area.
  • The male toilet(s) is/are approximately 20m (21yd 2ft) from the arrivals gate.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Comments View
  • There is a ramped threshold with a very slight incline at the door to the male standard toilet.

You are on Eating and Drinking (Café - (Closed April 2023)). Skip to the next section.

Eating and Drinking (Café - (Closed April 2023))

• The following information is for the café.
• The café is located in the main terminal, to the side of the check-in / arrivals hall.
• There is step-free access to the café.
• The height of the service counter is very high (111cm+) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is vinyl.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 1m from the entrance/opening.
• The nearest table is approximately 3m from the till/counter.
• The standard height for tables is 66cm.
• The lighting levels are good.

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• Comments View
  • The café is closed long term at the time of survey (April 2023).

You are on Car Rental Desk(s). Skip to the next section.

Car Rental Desk(s)

• The car rental desk(s) is/are located to the left as you exit the baggage claim area, left of the main exit.
• The car rental desk(s) is/are clearly signed.
• There is step-free access to the car rental desk(s).
• The height of the car rental desk(s) is/are very high (111cm+) and medium height (87cm - 94cm).
• There is not a lowered section at the car rental desk(s).
• There is not a hearing assistance system at the car rental desk(s).
• There is not a member of staff available to assist with bags at the car rental desk(s).
• The medium height desk is 90cm high (Cresswell Cars).
  The very high desk is 126cm high (Islay Car Hire).
  Contact information for the car hire companies may be found on the desks.

You are on Exit (Main Exit). Skip to the next section.

Exit (Main Exit)

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• Exit View
  • This information is for the exit located directly ahead as you exit the baggage claim area.
  • The exit area/door is clearly signed internally.
  • The exit is ramped/sloped.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 161cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 129cm.
  • There is not a member of staff available for assistance at this exit.
• Ramp/Slope View
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Airport Parking. Skip to the next section.

Airport Parking

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• Parking View
  • The car park is located in front of the terminal off the A846.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system at the entrance.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • There are not help points available within the car park.
• Paying and Booking View
  • There are no parking charges for the car park.
  • For information about booking airport parking please click here.
• Exiting the Car Park View
  • The car park does not have a barrier control system at the exit.
  • Please note that there is a cattle grid at the vehicle entrance to the car park.
    There is a pedestrian entrance with a small gate (marked yellow) to the side of the vehicle entrance that is 82cm wide.
    The gate is locked by a sliding bolt that some people may have difficulty opening.

You are on Pick up and Drop Off Points. Skip to the next section.

Pick up and Drop Off Points

• There is a/are clearly marked pick up point(s) available.
• The pick up point(s) is/are located to the right as you exit the terminal, marked by hatching.
• The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).