You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For passengers requiring additional assistance services please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grass to the righty of the terminal building.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and walking sticks.
• To obtain mobility aids please contact the information desk or use the intercom at the car park entrance.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The designated place of safety is located either in the parent and baby / first aid room or the business facility by prior arrangement. Please contact the airport prior to arrival.
• If you require assistance, please make arrangements prior to arrival through your airline.
  Loganair can be contacted on 0344 800 2855 or at [email protected].
  Passengers requiring assistance from their vehicles should contact the information desk via the intercom on the entrance barrier or on 01851 702 256.
• Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
  Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft.
  The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
• Drop Off and Pick Up Zones and Disabled Parking Bays:-
  There is a drop off / pick up zone outside the terminal in front of the main entrance.
  There is a disabled passenger drop off area at the front of the terminal building; drivers should use the intercom at the entrance barrier.
  There are 12 disabled parking spaces within the main car park.
• The airport has a small number of bariatric wheelchairs available on request.
  An Aviramp, Ambulift and stair climber are available to assist passengers with access and egress to aircraft dependant on passenger needs and local conditions.

You are on Disembarking the Aircraft. Skip to the next section.

Disembarking the Aircraft

• Disembarking from the aircraft may be by airstair and/or steps, or via mobile ramp (Aviramp) or Ambulift. The choice will depend on aircraft type and weather and wind conditions.
• The accessibility of the aircraft varies according to the individual aircraft, provider or airport. Please contact the airline prior to booking for more information.
• Wheelchair users may transfer to a stair climber or aisle chair (type may vary) for assisted egress from the aircraft.
• The route from the aircraft across the apron to the arrivals gate is level with tarmac and block paving.
• There is a slope with a very slight incline at the arrivals gate.

You are on Ambulift(s). Skip to the next section.

Ambulift(s)

• The clear door width of the lift entrance is 191cm.
• The dimensions of the lift are 195cm x 130cm (6ft 5in x 4ft 3in).
• There are separate entry and exit doors in the lift.
• There is seating available in the Ambulift.
• The seats do not have armrests.
• There is a designated space available for wheelchair users.
• The exit door is 78cm wide.

You are on Outside Access (Arrivals Gate). Skip to the next section.

Outside Access (Arrivals Gate)

• This information is for the entrance located to the rear left of the terminal.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 87cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 78cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.
• There is a slope with a very easy incline.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The baggage claim is immediately on the left as you enter from the arrivals gate.
• There are 1 baggage carousels.
• The baggage carousels are not clearly signed.
• The type of flooring in this area is vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• The seats do not have armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Arrivals. Skip to the next section.

Arrivals

• There is step-free access throughout the arrivals hall.

Collapse all Expand all

• Circulation View
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • There is not designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures and arrivals information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is a hearing assistance system in the arrivals area.

You are on Passenger Services (Information Desk). Skip to the next section.

Passenger Services (Information Desk)

• The counter is located to the right as you exit from the arrivals gate and baggage claim area.
• The counter is approximately 20m (21yd 2ft) from the arrivals gate.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is high (95cm - 110cm).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 73cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is a bell to attract attention.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is not a hearing assistance system at the counter.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
• The type of flooring in this area is vinyl.
• Assistance can be obtained from the aircraft through to the car park.
  There is a stair climber to assist passengers on and off the aircraft as required.
  There is a mobile ramp (Aviramp) for disembarkation from larger planes.
  There are wheelchairs in the terminal available for use at any time.
  The airport also has a small number of bariatric wheelchairs available on request.
  There is an accessible toilet in the main terminal waiting area and an accessible toilet in the departure lounge.
  There is a disabled passenger pick up area at the front of the terminal building. Drivers collecting disabled passengers can use the intercom “Press for Help” at the entrance barrier to advise of arrival.
  There is Blue Badge parking in the car park.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Business Facility. Skip to the next section.

Business Facility

• The room is located on the right of the Arrivals Hall as you enter from the baggage claim area, to the rear of the information desk.
• The key to the room may be obtained from the information desk.
• Use of the room should be by prior arrangement or at the discretion of airport staff.
• The room has a table 71cm high to the underside.
• The chairs all have armrests.
• A white board, projection facilities, telephone and other equipment is available on request.
• Lighting levels are good.

You are on Eating and Drinking (Island Kitchen). Skip to the next section.

Eating and Drinking (Island Kitchen)

• The following information is for the café/bar.
• The café/bar is located to the left as you enter from the arrivals gate and baggage claim area.
• There is step-free access to the café/bar.
• Full table service is available.
• Food and/or drinks can be ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (87cm - 94cm) .
• There is not a lowered section of the counter.
• There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• There is not a hearing assistance system .
• There is step-free access within the café/bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is carpet and vinyl.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 20m from the entrance/opening.
• The nearest table is approximately 3m from the till/counter.
• The standard height for tables is 70cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• There are hand held menus and menu boards/signs available.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

You are on Accessible Toilet(s) (Main Terminal - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Main Terminal - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the left as you exit from the arrivals gate and baggage claim area, next to the café.
  • This accessible toilet is approximately 25m (27yd 1ft) from the arrivals gate.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 154cm x 263cm (5ft 1in x 8ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • The height of the light switch/pull cord is 105cm from floor level.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 91cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Main Terminal). Skip to the next section.

Standard Toilet(s) (Main Terminal)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left as you exit from the arrivals gate and baggage claim area, next to the café .
  • The female and male toilets are approximately 25m (27yd 1ft) from the arrivals gate.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Main Terminal - Parent and Baby / First Aid). Skip to the next section.

Parent and Baby Room (Main Terminal - Parent and Baby / First Aid)

• There is a parent and baby room for public use.
• The parent and baby room is located to the right of the main exit, past the information desk.
• The parent and baby room is approximately 30m from the arrivals gate.
• There is step-free access into the parent and baby room.
• Staff do need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 100cm (3ft 3in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are good.

Collapse all Expand all

• Comments View
  • There is a 180cm long bed and modesty screens in the room.
  • The key for the room is available from the information desk.

You are on Car Rental Desk(s). Skip to the next section.

Car Rental Desk(s)

• The car rental desk(s) is/are located to the left as you exit the arrivals gate and baggage claim area.
• The car rental desk(s) is/are clearly signed.
• There is step-free access to the car rental desk(s).
• The height of the car rental desk(s) is/are very high (111cm+).
• There is a lowered section at the car rental desk(s).
• There is not a clear knee recess beneath the low/lowered section(s) of the car rental desk(s).
• There is not a hearing assistance system at the car rental desk(s).
• There is a member of staff available to assist with bags at the car rental desk(s).

You are on Exit (Main Exit). Skip to the next section.

Exit (Main Exit)

Collapse all Expand all

• Exit View
  • This information is for the exit located to the left as you exit the baggage claim area.
  • The exit area/door is not clearly signed internally.
  • The exit is ramped/sloped.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) both ways.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 89cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 106cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this exit.
• Ramp/Slope View
  • The ramp/slope is located to the right as you exit.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Airport Parking. Skip to the next section.

Airport Parking

Collapse all Expand all

• Parking View
  • The car park is located in front of the terminal on the right of the road as you approach the terminal.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system at the entrance.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 12 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • There are help points available within the car park.
• Paying and Booking View
  • There are parking charges for the car park.
  • Parking is free for pick up and drop off.
  • Parking is free for pick up and drop off for 2 hours.
  • Payment signs are provided.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
  • Payment signs are clearly presented.
  • Payment machines are located at the side of the car park, in the entrance lobby and at the exit barriers.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • For information about booking airport parking please click here.
  • If parking has not been pre booked payment is due when exiting the car park.
• Exiting the Car Park View
  • The car park does have a barrier control system at the exit.
  • There is not a touchscreen at the exit barrier.
  • The help point intercom is at the entrance barrier.

You are on Pick up and Drop Off Points. Skip to the next section.

Pick up and Drop Off Points

• There is a/are clearly marked pick up point(s) available.
• The pick up point(s) is/are located in front of the terminal on the road.
• The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).
• There is a Blue Badge bay opposite the main exit with a dropped kerb, for picking up passengers with a disability. This is not a parking zone.
  There is 2 hours free parking in the main car park for pick up also.