You are on Assistance and Accessibility. Skip to the next section.

Assistance and Accessibility

• For details of special assistance at Stornoway Airport please click here (new tab).
• There is a member of staff available for help and assistance.
• There is no hearing assistance system.
• There is seating available.
• You can borrow or hire the following equipment: wheelchairs and walking sticks. It is highly recommended that these are booked in advance.
• There is a quiet space or reflection space.
• British Sign Language interpreters are not available.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• Water bowls for assistance dogs are available.
• There is not a designated assistance dog spending area.
• Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
  Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft.
  The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
  The airport has a small number of bariatric wheelchairs available on request.
  An Aviramp, Ambulift and stair climber are available to assist passengers with access and egress to aircraft dependant on passenger needs and local conditions.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 2 toilets with adaptations.
• Toilets with adaptations are located in the main concourse and in the Departures Lounge.
• All toilets with adaptations have a right hand transfer space.
• Step-free male and female standard toilet facilities are located in the main concourse and in the Departures Lounge.
• Parent and baby changing facilities are located in the Main Concourse, and in the toilet with adaptations in the Departure Lounge.

You are on Arrivals Gate. Skip to the next section.

Arrivals Gate

• The route from the aircraft across the apron to the Arrivals Gate is level tarmac and concrete. Disembarkation of the aircraft may be by airstair and/or steps, or via mobile ramp (Aviramp). The choice will depend on individual needs, aircraft type and weather and wind conditions.
  Wheelchair users may transfer to an aisle chair or stair climber (type may vary) for assisted egress from the aircraft.
  At the time of survey the large Ambulift was out of use (November 2025). A small trailer lift may be used instead.
• There is step-free access via a very easy slope at the entrance.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are double manual doors (with one door locked) which are permanently open.
• The width of the opening is 88cm.
• There is an oversized threshold at the opening.
• The doors have a high visual contrast.
• There is a second set of manual doors (with one door locked) which are permanently open.
• The width of the opening is 78cm.
• The second doors have a high visual contrast.
• A member of staff is available to open the locked doors as required.

You are on Trailer Ambulift. Skip to the next section.

Trailer Ambulift

• The clear door width of the platform lift used to access the Ambulift is 71cm.
• The dimensions of the platform lift used to access the Ambulift are 112cm x 248cm.
• There are separate entry and exit doors in the lift.
• At the time of survey the main truck Ambulift was out of action. At the time of survey (November 2025) it was not known when this may come back into service.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• There are 1 baggage carousels.
• Some flooring is shiny.
• Lighting levels are varied.
• There are not information screens showing carousel flight assignment.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Main Concourse. Skip to the next section.

Main Concourse

• There is step-free level access in this area.
• Clear directional signage is provided in this area.
• Dementia friendly signage is not provided.
• Departures and arrivals information boards are available.
• All of the directional display screens can be used to provide disruption related information.
• There are audible announcements for flight information in this area.
• There is not a hearing assistance system.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Main Concourse Seating Area. Skip to the next section.

Main Concourse Seating Area

• The seating area is located in the Main Concourse.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.
• There is some space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There are a mixture of chairs with and without armrests, coffee tables and fixed tables available in this area.
• There are some tables suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .
• Some flooring is shiny.
• There is no (or very little) background noise.
• There is not a hearing assistance system.
• Lighting levels are bright.

You are on Information Desk. Skip to the next section.

Information Desk

• The counter is located opposite the main entrance/exit.
• The counter is approximately 10m from the main entrance/exit.
• The counter is clearly visible from the entrance.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• The lowered section of the counter is at a height of 73cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter has patterned backgrounds which may affect the ability of someone to lip read.
• There is sufficient space to write or sign documents on the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise.
• Some flooring is shiny and patterned.
• Lighting levels are bright.
• There is step-free level access in this area.
• There is not designated seating available for people who require assistance.

You are on Business Facility. Skip to the next section.

Business Facility

• The room is located in the main concourse to the right of the Security entrance, opposite the Arrivals gate.
• The room is clearly signed.
• There is step-free level access into the room.
• The door to enter opens inwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 77cm.
• There is step-free level access in the room.
• There is space for a wheelchair user to manoeuvre within the room (150cm x 150cm).
• There are a mixture of chairs with and without armrests and tables available in this area.
• All tables are suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .
• There is space for an assistance dog to rest in the seating area.
• There is not a hearing assistance system.
• There is a speaker system in this room.
• There is no (or very little) background noise.
• Lighting levels are bright.

You are on Cafe. Skip to the next section.

Cafe

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• Location and Access View
  • The cafe is located in the main concourse, to the right as you enter.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Parent and Baby Room / Quiet Room. Skip to the next section.

Parent and Baby Room / Quiet Room

• There is step-free level access into the room.
• The door to enter opens inwards and has a high visual contrast with the surrounding walls.
• The width of the door opening is 77cm.
• Internally the door has a high visual contrast.
• The baby change facility when in use is at a height of 100cm from the floor.
• The wash basin tap type is lever mixer.
• There are chairs with armrests available in this room.
• There is a toilet in the parent and baby room.
• The room has a waste bin , a nappy/incontinence items bin and a sanitary bin.
• There is an adult treatment bench 180cm long and a privacy screen.
  This room is also used as a quiet room and first aid room.

You are on Toilet with Adaptations (Main Concourse - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Concourse - Right Hand Transfer)

• This toilet is located in the main concourse to the right of the cafe.
• This toilet is approximately 15m from the main entrance/exit.

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• Access View
  • There is step-free level access into the toilet.
  • There is pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 154cm x 263cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the seat.
  • The lateral transfer space is 79cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a low visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast with the surrounding walls.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a low visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 91cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are bright.

You are on Car Rental Desks. Skip to the next section.

Car Rental Desks

• The car rental desks are located in the main concourse next to the main entrance/exit.
• There is clear signage to the car rental desks.
• There is step-free level access to the car rental desks.
• The height of the car rental desks is 115cm.
• There is a lowered section at the car rental desks.
• The lowered section of the car rental desks is at a height of 76cm.
• There is not a clear knee recess beneath the lowered sections of the car rental desks.
• There is not a hearing assistance system at the car rental desks.
• There is a member of staff available to assist with bags at the car rental desk.

You are on Exit. Skip to the next section.

Exit

• This exit is located at the rear of the main concourse.
• There are no help points available.
• There is step-free level access at the exit.
• There are double automatic doors which open by sliding.
• The width of the opening is 175cm.
• The doors have a low visual contrast.
• There are single manual doors to either side of the automatic doors which some may have difficulty opening.
• There is a second automatic door which opens by sliding.
• The width of the opening is 107cm.
• There is an oversized threshold at the opening.
• The second door has a low visual contrast.
• There are two similar doors opposite each other to either side of the entrance foyer. During inclement weather one of these may be closed.
• There is step-free access via a slope after you exit.
• Both exit doors have a steep slope.

You are on Parking, Drop off and Pick Up. Skip to the next section.

Parking, Drop off and Pick Up

• The car park is located in front of the terminal.
• This is an open air car park with a tarmac surface.
• The car park has a ticket, a push button and an intercom barrier control system.
• There are more than 10 designated Blue Badge parking bays available.
• Blue Badge parking is clearly marked and signposted.
• The Blue Badge parking bay dimensions are 230cm x 480cm.
• There is a marked zone on both sides but not to the rear.
• There are no help points available.
• There are not parent and child parking bays available.

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• Paying and Booking View
  • Parking is free for Blue Badge holders.
  • Parking is free for pick up and drop off.
  • Free pick-up and drop-off is limited to 120 minutes.
  • Clearly presented payment terms signs are provided.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
  • Payment machines are located opposite the terminal building main entrance in the car park and there is another in the entry/exit foyer of the terminal building.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • For information about booking airport parking please click here.
  • If parking has not been pre booked payment is due when exiting the car park.
• Getting to the Terminal View
  • The most accessible route from the Blue Badge parking to the terminal building has step-free level access, steep slopes/ramps, dropped kerbs with tactile paving, dropped kerbs without tactile paving and bollards.
  • There is a pedestrian crossing between the car park and the terminal.
• Exiting the Car Park by Car View
  • The car park has a ticket, a push button and an intercom barrier control system at the exit.